Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1164760 | 48481 | 5/29/2023 10:42:21 AM | 5/29/2023 10:42:23 AM | IVR call:? | Received call for ? for account 10413877 | 33476 | |||||||||||||||||||||||||||||||||||
| 1164756 | 48480 | 5/29/2023 10:41:46 AM | 5/29/2023 10:41:47 AM | IVR call: balance | Received call for balance for account 10044832 undefined | 7 | 2 | 30771 | 78 | ||||||||||||||||||||||||||||||||
| 1164755 | 5/29/2023 10:41:33 AM | 5/29/2023 10:41:34 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1164750 | 48479 | 5/29/2023 10:41:03 AM | 5/29/2023 10:41:04 AM | IVR call: balance | Received call for balance for account 10044986 undefined | 7 | 2 | 30770 | 78 | ||||||||||||||||||||||||||||||||
| 1164745 | 48478 | 5/29/2023 10:40:18 AM | 5/29/2023 10:40:19 AM | IVR call: balance | Received call for balance for account 10044986 undefined | 7 | 2 | 30770 | 78 | ||||||||||||||||||||||||||||||||
| 1164743 | 48477 | 5/29/2023 10:39:41 AM | 5/29/2023 10:39:43 AM | IVR call: balance | Received call for balance for account 10436272 undefined | 7 | 2 | 23903 | 78 | ||||||||||||||||||||||||||||||||
| 1164739 | 5/29/2023 10:38:34 AM | 5/29/2023 10:38:34 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1164734 | 48476 | 5/29/2023 10:37:31 AM | 5/29/2023 10:37:32 AM | IVR call: balance | Received call for balance for account 10022856 undefined | 7 | 2 | 33475 | 78 | ||||||||||||||||||||||||||||||||
| 48475 | 5/29/2023 10:33:45 AM | 5/29/2023 10:33:47 AM | water leak by the meter | please assist this acc had water leak by the meter plumbers report sent to fareeza | 6 | 3 | 33474 | 145 | 17 | 2 | 23 | 1 | 96 | 780 | |||||||||||||||||||||||||||
| 1164719 | 48474 | 5/29/2023 10:31:21 AM | 5/29/2023 10:31:22 AM | IVR call: balance | Received call for balance for account 10286977 undefined | 7 | 2 | 33031 | 78 | ||||||||||||||||||||||||||||||||
| 1164718 | 48473 | 5/29/2023 10:31:19 AM | 5/29/2023 10:31:20 AM | IVR call: balance | Received call for balance for account 10389022 undefined | 7 | 2 | 7180 | 78 | ||||||||||||||||||||||||||||||||
| 1164715 | 48472 | 5/29/2023 10:30:56 AM | 5/29/2023 10:31:14 AM | IVR call: statement | Received call for statement for account 10235688 sent message: 42922 | 8 | 2 | 9749 | 79 | ||||||||||||||||||||||||||||||||
| 1164710 | 48471 | 5/29/2023 10:28:13 AM | 5/29/2023 10:28:14 AM | IVR call: balance | Received call for balance for account 10013341 undefined | 7 | 2 | 4594 | 78 | ||||||||||||||||||||||||||||||||
| 1164709 | 48470 | 5/29/2023 10:25:51 AM | 5/29/2023 10:25:54 AM | IVR call: balance | Received call for balance for account 10350765 undefined | 7 | 2 | 3948 | 78 | ||||||||||||||||||||||||||||||||
| 1164708 | 48469 | 5/29/2023 10:25:06 AM | 5/29/2023 10:25:08 AM | IVR call: balance | Received call for balance for account 10350765 undefined | 7 | 2 | 3948 | 78 | ||||||||||||||||||||||||||||||||
| 11901 | 5/29/2023 10:22:18 AM | 5/29/2023 10:22:21 AM | Block 4 Bulk OEW | Meter CTWA228 is a bulk meter but it is not charged as one, please correct. | 23 | 3 | 10681 | 15 | 2 | 23 | 1 | 50 | 273 | ||||||||||||||||||||||||||||
| 11901 | 5/29/2023 10:19:32 AM | 5/29/2023 10:19:34 AM | Block 7 OEW - Bulk | Incorrect meter number, the correct meter number is CNWB137. | 23 | 3 | 10681 | 17 | 2 | 23 | 1 | 112 | 273 | ||||||||||||||||||||||||||||
| 1164679 | 48468 | 5/29/2023 10:11:45 AM | 5/29/2023 10:11:47 AM | IVR call: balance | Received call for balance for account 20049133 undefined | 7 | 2 | 5730 | 78 | ||||||||||||||||||||||||||||||||
| 1164677 | 48467 | 5/29/2023 10:11:27 AM | 5/29/2023 10:11:28 AM | IVR call: balance | Received call for balance for account 10006560 undefined | 7 | 2 | 32063 | 78 | ||||||||||||||||||||||||||||||||
| 48465 | 5/29/2023 10:07:24 AM | 5/30/2023 6:52:21 AM | WATER LEAK | <div>Consumption to be monitored for 03 months from June to Aug 2023 readings as per date of repairs being May 2023</div><div><br></div><div>Query also referred to Waterworks and Billing for technical assessment of meter and readings.</div><div><br></div><div>Waterworks response:</div><div>Inspection done at the property on 29 May 2023 and found the meter in order, not stuck, but stopcock closed in the meter box due to the consumer having an internal leak which a private plumber repaired, and the letter submitted to BCMM offices. Current reading is 3930 on the 29/05/2023. According to the consumer, they only open the stopcock when they want to use water in the house otherwise the stopcock stays closed.</div><div><br></div><div><div><br></div><div><br></div></div><br/><b>Monitoring Reason</b>: [03 Readings required] | 21 | 3 | 33473 | 239 | 17 | 2 | 23 | 1 | 96 | 3290 | 3 |