Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1090677 | 41366 | 3/10/2023 7:25:21 AM | 3/10/2023 7:25:22 AM | IVR call:? | Received call for ? for account 10175997 | 14580 | |||||||||||||||||||||||||||||||||||
| 1090672 | 41365 | 3/10/2023 7:22:39 AM | 3/10/2023 7:22:40 AM | IVR call: balance | Received call for balance for account 10292369 undefined | 7 | 2 | 5251 | 78 | ||||||||||||||||||||||||||||||||
| 41364 | 3/10/2023 7:14:25 AM | 3/10/2023 7:14:28 AM | WATER METER LEAK | KINDLY ASSIST ON THIS ACC WATER QUERY SEE REF NO 29883/REF FOR WATER WORKS 727569 REPAIR LEAKING METER REPAIR WAS DONE 2021/02 | 6 | 3 | 31502 | 89 | 17 | 4 | 23 | 1 | 112 | 187 | |||||||||||||||||||||||||||
| 1090564 | 41363 | 3/10/2023 6:54:23 AM | 3/10/2023 6:54:24 AM | IVR call: balance | Received call for balance for account 10012104 undefined | 7 | 2 | 4463 | 78 | ||||||||||||||||||||||||||||||||
| 1090550 | 41362 | 3/10/2023 6:50:54 AM | 3/10/2023 6:50:55 AM | IVR call: balance | Received call for balance for account 10397930 undefined | 7 | 2 | 22182 | 78 | ||||||||||||||||||||||||||||||||
| 41361 | 3/10/2023 6:48:47 AM | 3/10/2023 6:50:03 AM | six months policy | Taken on<div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2017/07/25 3 1690.000 1.00000 59.000 C 2017/08/27 ZZZZZZ</div><div>2017/03/27 3 1631.000 1.00000 176.000 C 2017/04/22 </div><div>2016/07/22 3 1455.000 1.00000 21.000 C 2016/08/23 </div><div>2016/05/19 3 1434.000 1.00000 111.000 C 2016/06/23 </div><div>2015/08/18 3 1323.000 1.00000 74.000 C 2015/09/20 </div><div>2015/01/21 3 1249.000 1.00000 60.000 C 2015/02/21</div> | 6 | 3 | 31501 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | 187 | ||||||||||||||||||||||||||
| 35842 | 3/10/2023 6:47:46 AM | 3/10/2023 6:47:48 AM | water | please reverse water availability charge as consumer is already charged for interims. | 6 | 3 | 24633 | 112 | 15 | 2 | 23 | 1 | 50 | 203 | |||||||||||||||||||||||||||
| 1090497 | 41360 | 3/10/2023 6:34:19 AM | 3/10/2023 6:34:20 AM | IVR call: balance | Received call for balance for account 10286062 undefined | 7 | 2 | 8353 | 78 | ||||||||||||||||||||||||||||||||
| 1090476 | 41359 | 3/10/2023 6:18:28 AM | 3/10/2023 6:18:30 AM | IVR call: balance | Received call for balance for account 10394567 undefined | 7 | 2 | 31500 | 78 | ||||||||||||||||||||||||||||||||
| 1090477 | 41358 | 3/10/2023 6:18:16 AM | 3/10/2023 6:18:17 AM | IVR call: balance | Received call for balance for account 10044242 undefined | 7 | 2 | 5010 | 78 | ||||||||||||||||||||||||||||||||
| 1090457 | 41357 | 3/10/2023 6:11:12 AM | 3/10/2023 6:11:13 AM | IVR call: balance | Received call for balance for account 10398477 undefined | 7 | 2 | 31499 | 78 | ||||||||||||||||||||||||||||||||
| 1090436 | 41356 | 3/10/2023 5:46:54 AM | 3/10/2023 5:47:15 AM | IVR call: statement | Received call for statement for account 10270955 sent message: 37435 | 8 | 2 | 31498 | 79 | ||||||||||||||||||||||||||||||||
| 1090397 | 41355 | 3/10/2023 2:25:10 AM | 3/10/2023 2:25:11 AM | IVR call: balance | Received call for balance for account 10174049 undefined | 7 | 2 | 15393 | 78 | ||||||||||||||||||||||||||||||||
| 1090396 | 41354 | 3/10/2023 1:57:58 AM | 3/10/2023 1:57:59 AM | IVR call: balance | Received call for balance for account 10433220 undefined | 7 | 2 | 16532 | 78 | ||||||||||||||||||||||||||||||||
| 41353 | 3/9/2023 5:58:12 PM | 3/9/2023 5:58:15 PM | Water Query | High consumption for the month February | 6 | 3 | 31497 | 9 | 15 | 2 | 23 | 1 | 50 | 9 | |||||||||||||||||||||||||||
| 1090325 | 41352 | 3/9/2023 4:46:17 PM | 3/9/2023 4:46:18 PM | IVR call: balance | Received call for balance for account 10007548 undefined | 7 | 2 | 7442 | 78 | ||||||||||||||||||||||||||||||||
| 41351 | 3/9/2023 3:53:50 PM | 3/9/2023 3:53:53 PM | water query | consumer reported to billing that no one is staying at the property but it indicate that she have used a lot of water.<div><br></div><div>2023/02/12 3 917.000 1.00000 C </div><div>2023/01/12 3 917.000 1.00000 C 2023/02/25 </div><div>2022/12/12 3 917.000 1.00000 C 2023/01/28 </div><div>2022/11/12 3 917.000 1.00000 215.000 C 2022/12/23 </div><div>2022/05/12 3 702.000 1.00000 C 2022/06/25 </div><div>2022/04/12 3 702.000 1.00000 C 2022/05</div> | 30 | 3 | 31496 | 23 | 2 | 1 | 111 | 23 | |||||||||||||||||||||||||||||
| 1090203 | 41350 | 3/9/2023 2:48:32 PM | 3/9/2023 2:48:33 PM | IVR call: balance | Received call for balance for account 10007038 undefined | 7 | 2 | 24495 | 78 | ||||||||||||||||||||||||||||||||
| 1090202 | 41349 | 3/9/2023 2:47:58 PM | 3/9/2023 2:47:59 PM | IVR call: balance | Received call for balance for account 10007035 undefined | 7 | 2 | 31495 | 78 | ||||||||||||||||||||||||||||||||
| 41347 | 3/9/2023 2:35:37 PM | 3/9/2023 2:35:40 PM | Water Query | Consumer is got a leak on the property and she will send the plumbers letter to the billing | 6 | 3 | 31494 | 9 | 17 | 2 | 23 | 1 | 96 | 9 |