Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 41405 | 3/10/2023 12:15:33 PM | 3/10/2023 12:15:34 PM | Electricity | Consumer is being charged basic electricity charge after prepaid meter installed | 6 | 3 | 31517 | 167 | 5 | 2 | 23 | 2 | 103 | 893 | |||||||||||||||||||||||||||
| 1091180 | 41403 | 3/10/2023 11:57:39 AM | 3/10/2023 11:57:57 AM | IVR call: statement | Received call for statement for account 10071165 sent message: 37522 | 8 | 2 | 13540 | 79 | ||||||||||||||||||||||||||||||||
| 1091171 | 41402 | 3/10/2023 11:56:36 AM | 3/10/2023 11:56:54 AM | IVR call: statement | Received call for statement for account 10071139 sent message: 37521 | 8 | 2 | 13539 | 79 | ||||||||||||||||||||||||||||||||
| 1091167 | 41401 | 3/10/2023 11:55:38 AM | 3/10/2023 11:55:57 AM | IVR call: statement | Received call for statement for account 10000925 sent message: 37520 | 8 | 2 | 19417 | 79 | ||||||||||||||||||||||||||||||||
| 1091162 | 41400 | 3/10/2023 11:54:08 AM | 3/10/2023 11:54:09 AM | IVR call: balance | Received call for balance for account 10358579 undefined | 7 | 2 | 4853 | 78 | ||||||||||||||||||||||||||||||||
| 1091163 | 41399 | 3/10/2023 11:54:01 AM | 3/10/2023 11:54:22 AM | IVR call: statement | Received call for statement for account 10035360 sent message: 37519 | 8 | 2 | 13537 | 79 | ||||||||||||||||||||||||||||||||
| 1091159 | 41398 | 3/10/2023 11:53:41 AM | 3/10/2023 11:53:45 AM | IVR call: balance | Received call for balance for account 10002287 undefined | 7 | 2 | 31515 | 78 | ||||||||||||||||||||||||||||||||
| 1091156 | 41397 | 3/10/2023 11:52:48 AM | 3/10/2023 11:52:49 AM | IVR call: balance | Received call for balance for account 10358579 undefined | 7 | 2 | 4853 | 78 | ||||||||||||||||||||||||||||||||
| 1091157 | 41396 | 3/10/2023 11:52:46 AM | 3/10/2023 11:53:07 AM | IVR call: statement | Received call for statement for account 10178493 sent message: 37518 | 8 | 2 | 13538 | 79 | ||||||||||||||||||||||||||||||||
| 1091154 | 41395 | 3/10/2023 11:51:50 AM | 3/10/2023 11:52:07 AM | IVR call: statement | Received call for statement for account 10012348 sent message: 37517 | 8 | 2 | 13541 | 79 | ||||||||||||||||||||||||||||||||
| 1091153 | 41394 | 3/10/2023 11:50:53 AM | 3/10/2023 11:51:11 AM | IVR call: statement | Received call for statement for account 10012305 sent message: 37516 | 8 | 2 | 13857 | 79 | ||||||||||||||||||||||||||||||||
| 1091148 | 41393 | 3/10/2023 11:49:48 AM | 3/10/2023 11:50:04 AM | IVR call: statement | Received call for statement for account 10144126 sent message: 37515 | 8 | 2 | 13542 | 79 | ||||||||||||||||||||||||||||||||
| 1091144 | 41392 | 3/10/2023 11:48:47 AM | 3/10/2023 11:49:04 AM | IVR call: statement | Received call for statement for account 10012296 sent message: 37514 | 8 | 2 | 13543 | 79 | ||||||||||||||||||||||||||||||||
| 17336 | 3/10/2023 10:58:34 AM | 3/10/2023 11:00:13 AM | 10362783 - 39 Alamein: WATER CHARGES | Dear Sirs We note that the above mentioned property was not charged for water for three consecutive months. After, the property was billed one interim charge; and then, billed a very high amount for one month's consumption. This charge is not justified, and it is very difficult for the owners/trustees to settle a charge this exorbitant. The property has a very small family residing there, and consuming 154,000 litres of water within the space of 2 months is highly improbable, if not impossible. We kindly request that BCMM investigates the matter; advising why there were no water charges for 3 month, then a large charge after. We kindly request that the municipality rectifies the charge. Thank you | 23 | 3 | 7263 | 4 | 3 | 23 | 1 | 113 | 952 | ||||||||||||||||||||||||||||
| 1091076 | 41391 | 3/10/2023 10:57:03 AM | 3/10/2023 10:57:04 AM | IVR call: balance | Received call for balance for account 10425561 undefined | 7 | 2 | 5119 | 78 | ||||||||||||||||||||||||||||||||
| 1091041 | 41390 | 3/10/2023 10:40:29 AM | 3/10/2023 10:40:47 AM | IVR call: statement | Received call for statement for account 10434658 sent message: 37497 | 8 | 2 | 24309 | 79 | ||||||||||||||||||||||||||||||||
| 41389 | 3/10/2023 10:27:20 AM | 3/10/2023 10:27:22 AM | six months policy | 2020/09/25 3 1203.000 1.00000 338.000 C 2020/10/23 <div>2019/02/26 3 865.000 1.00000 21.000 C 2019/03/23</div> | 6 | 3 | 31514 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 1090987 | 41388 | 3/10/2023 10:16:57 AM | 3/10/2023 10:16:58 AM | IVR call: balance | Received call for balance for account 10431818 undefined | 7 | 2 | 16426 | 78 | ||||||||||||||||||||||||||||||||
| 1090944 | 41387 | 3/10/2023 9:49:09 AM | 3/10/2023 9:49:10 AM | IVR call: balance | Received call for balance for account 10012104 undefined | 7 | 2 | 4463 | 78 | ||||||||||||||||||||||||||||||||
| 4082 | 3/10/2023 9:45:17 AM | 3/10/2023 9:45:20 AM | WATER | HIGH WATER CONSUMPTION CAUSEE BY A DAMAGE METER PLEASE SEE MACROCMM REPORT | 6 | 3 | 3456 | 114 | 17 | 2 | 23 | 1 | 112 | 201 |