Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1091464 41425 3/10/2023 4:18:00 PM 3/10/2023 4:18:01 PM IVR call: balance Received call for balance for account 10350760 undefined 7 2 10680 78
1091446 41424 3/10/2023 4:08:33 PM 3/10/2023 4:08:53 PM IVR call: statement Received call for statement for account 10387933 sent message: 37539 8 2 6930 79
1091443 41423 3/10/2023 4:04:31 PM 3/10/2023 4:04:55 PM IVR call: statement Received call for statement for account 10328926 sent message: 37538 8 2 6929 79
1091442 41422 3/10/2023 4:01:01 PM 3/10/2023 4:01:20 PM IVR call: statement Received call for statement for account 10351454 sent message: 37537 8 2 6926 79
41421 3/10/2023 3:57:53 PM 3/10/2023 3:57:55 PM Water Bill I discovered a leak on the meter in May 2020 and I called a plumber to repair it. Apparently, this leak was there for months and we didn't know about it as it was a summer (rainy season). I called the plumber to repair it. I was latter billed a huge amount in June 2022 by BCM which I have been querying for years until I explained Fareeza what happened and she asked me to register this online. I will soon submit the details from the Plumber I used to do this work. 23 3 31520 17 2 23 1 96 3180
1091430 41420 3/10/2023 3:31:31 PM 3/10/2023 3:31:32 PM IVR call: balance Received call for balance for account 20549224 undefined 7 2 4554 78
1091406 41419 3/10/2023 2:33:17 PM 3/10/2023 2:33:18 PM IVR call: balance Received call for balance for account 10176988 undefined 7 2 6183 78
1091397 41418 3/10/2023 2:16:21 PM 3/10/2023 2:16:45 PM IVR call: statement Received call for statement for account 10283123 sent message: 37534 8 2 31519 79
1091396 41417 3/10/2023 2:15:32 PM 3/10/2023 2:15:33 PM IVR call: balance Received call for balance for account 10283123 undefined 7 2 31519 78
1091383 41416 3/10/2023 1:55:38 PM 3/10/2023 1:55:50 PM IVR call: statement Received call for statement for account 10424368 sent message: 37533 8 2 6474 79
1091382 41415 3/10/2023 1:54:41 PM 3/10/2023 1:54:42 PM IVR call: balance Received call for balance for account 10424368 undefined 7 2 6474 78
1091379 41414 3/10/2023 1:53:47 PM 3/10/2023 1:53:48 PM IVR call: balance Received call for balance for account 10424368 undefined 7 2 6474 78
1091261 41412 3/10/2023 12:50:10 PM 3/10/2023 12:50:11 PM IVR call: balance Received call for balance for account 10424441 undefined 7 2 18523 78
1091258 41411 3/10/2023 12:48:41 PM 3/10/2023 12:48:42 PM IVR call: balance Received call for balance for account 10424441 undefined 7 2 18523 78
1091247 41410 3/10/2023 12:44:05 PM 3/10/2023 12:44:06 PM IVR call: balance Received call for balance for account 10296890 undefined 7 2 13699 78
1091245 41409 3/10/2023 12:41:59 PM 3/10/2023 12:42:00 PM IVR call: balance Received call for balance for account 10357824 undefined 7 2 3884 78
1091243 41408 3/10/2023 12:41:33 PM 3/10/2023 12:41:34 PM IVR call: balance Received call for balance for account 10424441 undefined 7 2 18523 78
1091222 41407 3/10/2023 12:32:56 PM 3/10/2023 12:32:58 PM IVR call: balance Received call for balance for account 10289390 undefined 7 2 8975 78
41404 3/10/2023 12:25:15 PM 3/10/2023 12:25:18 PM water charged twice and incorrect reading and consumption consumer charged twice water as from 2022/04 until 2023/03 and incorrect consumption. 30 3 31516 223 2 1 112 1968
1091207 41406 3/10/2023 12:25:13 PM 3/10/2023 12:25:53 PM IVR call: statement Received call for statement for account 10410915 sent message: 37526 8 2 2917 79