Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1093384 | 41539 | 3/13/2023 9:53:51 AM | 3/13/2023 9:53:52 AM | IVR call: balance | Received call for balance for account 10018546 undefined | 7 | 2 | 19627 | 78 | ||||||||||||||||||||||||||||||||
| 1093379 | 41538 | 3/13/2023 9:51:45 AM | 3/13/2023 9:51:46 AM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | ||||||||||||||||||||||||||||||||
| 41531 | 3/13/2023 9:42:21 AM | 3/30/2023 10:08:22 AM | Over charging on water | I am being charged R 3900.00 a month for water. I am taking readings monthly and on average using 21kl a month which i have the readings on my phone. I need this corrected as i am now being charged interest which i refuse to pay and it is escalating. i also want the over charged amounts for the 4 months incorrectly charged removed from from my statement. | 23 | 3 | 23073 | 15 | 2 | 23 | 1 | 50 | 144913 | 3186 | |||||||||||||||||||||||||||
| 41537 | 3/13/2023 9:32:03 AM | 3/13/2023 9:32:07 AM | WATER | CONSUMER INDICATED THAT THEY HAD A LEAK INSIDE THEIR YARD AND REPAIRED IT BY THEMSELVES AND WILL SUBMIT AN AFFIDAVIT TO SUBSTANTIATE THAT THEY FIXED IT.<div><br></div><div>2020/10/22 3 2054.000 1.00000 114.000 C 2020/11/20 1012</div><div>2020/05/17 3 1940.000 1.00000 3.000 C 2020/06/28 </div><div>2020/03/23 3 1937.000 1.00000 57.000 C 2020/04/25 </div><div>2019/12/08 3 1880.000 1.00000 118.000 C 2020/01/24 </div><div>2019/10/26 3 1762.000 1.00000 70.000 C 2019/11/22<br><div><br></div><div><br></div></div> | 30 | 3 | 31548 | 23 | 2 | 1 | 96 | 23 | |||||||||||||||||||||||||||||
| 41526 | 3/13/2023 9:30:47 AM | 3/13/2023 9:30:52 AM | WATER | CAN YOU PLEASE SPLIT THE CONSUMPTION FROM 2018/08/25 - 2021/05/18,AS THE READING COULD BE WRONG CAUSE THE CONSUMPTION FOR THE PERIOD 2018/08/25 - 2020/11/30 IS 30KL MEANS THAT CONSUMER USED PLUS MINUS 1KL PER MONTH WHICH HE NEVER USED IT ITS AN UNDERCHARGED PLEASE ASSIST. | 6 | 3 | 31546 | 114 | 17 | 3 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1093346 | 41536 | 3/13/2023 9:28:44 AM | 3/13/2023 9:28:46 AM | IVR call: balance | Received call for balance for account 10007067 undefined | 7 | 2 | 9024 | 78 | ||||||||||||||||||||||||||||||||
| 1093338 | 41535 | 3/13/2023 9:26:53 AM | 3/13/2023 9:27:15 AM | IVR call: statement | Received call for statement for account 10098430 sent message: 37767 | 8 | 2 | 28458 | 79 | ||||||||||||||||||||||||||||||||
| 1093332 | 41534 | 3/13/2023 9:26:14 AM | 3/13/2023 9:26:17 AM | IVR call: balance | Received call for balance for account 10048363 undefined | 7 | 2 | 6939 | 78 | ||||||||||||||||||||||||||||||||
| 1093330 | 41533 | 3/13/2023 9:25:23 AM | 3/13/2023 9:25:24 AM | IVR call: balance | Received call for balance for account 10098430 undefined | 7 | 2 | 28458 | 78 | ||||||||||||||||||||||||||||||||
| 1093329 | 41532 | 3/13/2023 9:25:15 AM | 3/13/2023 9:25:19 AM | IVR call: balance | Received call for balance for account 10098430 undefined | 7 | 2 | 28458 | 78 | ||||||||||||||||||||||||||||||||
| 1093323 | 41530 | 3/13/2023 9:24:14 AM | 3/13/2023 9:24:15 AM | IVR call: balance | Received call for balance for account 10098430 undefined | 7 | 2 | 28458 | 78 | ||||||||||||||||||||||||||||||||
| 1093316 | 41529 | 3/13/2023 9:24:00 AM | 3/13/2023 9:24:02 AM | IVR call: balance | Received call for balance for account 10098430 undefined | 7 | 2 | 28458 | 78 | ||||||||||||||||||||||||||||||||
| 1093312 | 41528 | 3/13/2023 9:22:43 AM | 3/13/2023 9:22:44 AM | IVR call: balance | Received call for balance for account 10007067 undefined | 7 | 2 | 9024 | 78 | ||||||||||||||||||||||||||||||||
| 1093308 | 41527 | 3/13/2023 9:21:34 AM | 3/13/2023 9:21:36 AM | IVR call: balance | Received call for balance for account 10007067 undefined | 7 | 2 | 9024 | 78 | ||||||||||||||||||||||||||||||||
| 1093300 | 41525 | 3/13/2023 9:18:12 AM | 3/13/2023 9:18:13 AM | IVR call: balance | Received call for balance for account 20133071 undefined | 7 | 2 | 6979 | 78 | ||||||||||||||||||||||||||||||||
| 41520 | 3/13/2023 9:13:20 AM | 3/13/2023 9:13:23 AM | water meter leak | water meter leak reported to water works ref no 824587 | 23 | 3 | 31545 | 164 | 17 | 3 | 23 | 1 | 96 | 918 | |||||||||||||||||||||||||||
| 1093272 | 41524 | 3/13/2023 9:11:00 AM | 3/13/2023 9:11:02 AM | IVR call: balance | Received call for balance for account 10197365 undefined | 7 | 2 | 13532 | 78 | ||||||||||||||||||||||||||||||||
| 1093269 | 41523 | 3/13/2023 9:10:23 AM | 3/13/2023 9:10:43 AM | IVR call: statement | Received call for statement for account 10286290 sent message: 37764 | 8 | 2 | 24215 | 79 | ||||||||||||||||||||||||||||||||
| 1093268 | 41522 | 3/13/2023 9:09:52 AM | 3/13/2023 9:10:07 AM | IVR call: meter-reading | Received call for meter-reading for account 10071518 Meter reading: [2896] Meter type: [water] | 10 | 2 | 338 | 81 | ||||||||||||||||||||||||||||||||
| 1093251 | 41521 | 3/13/2023 9:08:15 AM | 3/13/2023 9:08:17 AM | IVR call: balance | Received call for balance for account 10017946 undefined | 7 | 2 | 4814 | 78 |