Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 34175 | 3/13/2023 1:10:20 PM | 3/13/2023 1:10:23 PM | water charges?????? | GOOD DAY I HAVE EMAILED YOU EVERYMONTH SINCE WE SOLD OUR FARM IN NOV 2021.WHY ARE YOU STILL CHARGING ME WATER. I NOW LIVE IN GONUBIE. WHEN IS THIS ACCOUNT EVERY GOING TO BE SORTED OUT. I HAVE BEEN INTO YOUR GONUBIE/BEACON BAY OFFICES AND THEY SAY IT WILL BE CREDITED??? PLEASE SORT THIS ACCOUNT OUT. NO CORRECT READING AS THE LAST READING WAS IN NOV 21-2086 | 23 | 3 | 26768 | 17 | 2 | 23 | 1 | 111 | 2816 | ||||||||||||||||||||||||||||
| 41575 | 3/13/2023 1:03:02 PM | 3/13/2023 1:03:06 PM | water query | consumer account has been charged with 4 meters on the statement for January 2023 on 28 this are the meters that are on the account W02VIT4610,212064511 AND 130943096 | 23 | 3 | 31563 | 37 | 15 | 2 | 23 | 1 | 50 | 37 | |||||||||||||||||||||||||||
| 41573 | 3/13/2023 12:56:38 PM | 5/17/2023 7:24:20 AM | Unknown Late Termination Fee | We bought this property in 2021. Transfer was registered in June 2021. We were charged a later termination fee and 214kl. We have been trying to sort this out since then. I have tons of emails and have been to the BCMM to sort this out. | 23 | 3 | 31562 | 17 | 2 | 23 | 1 | 112 | 146281 | 3188 | |||||||||||||||||||||||||||
| 41573 | 3/13/2023 12:56:28 PM | 3/13/2023 12:56:35 PM | Unknown Late Termination Fee | We bought this property in 2021. Transfer was registered in June 2021. We were charged a later termination fee and 214kl. We have been trying to sort this out since then. I have tons of emails and have been to the BCMM to sort this out. | 23 | 3 | 31562 | 17 | 2 | 23 | 1 | 112 | 3188 | ||||||||||||||||||||||||||||
| 1093824 | 41574 | 3/13/2023 12:54:06 PM | 3/13/2023 12:54:07 PM | IVR call: balance | Received call for balance for account 10205294 undefined | 7 | 2 | 12059 | 78 | ||||||||||||||||||||||||||||||||
| 31244 | 3/13/2023 12:52:18 PM | 3/16/2023 11:52:40 AM | Refund request | We sold this building in July 2022 . The billing continued even though we had sold the building | 23 | 3 | 28003 | 5 | 2 | 23 | 6 | 122 | 2694 | ||||||||||||||||||||||||||||
| 1093806 | 41572 | 3/13/2023 12:46:56 PM | 3/13/2023 12:47:14 PM | IVR call: statement | Received call for statement for account 10332068 sent message: 37824 | 8 | 2 | 13796 | 79 | ||||||||||||||||||||||||||||||||
| 1093805 | 41571 | 3/13/2023 12:45:54 PM | 3/13/2023 12:45:55 PM | IVR call:? | Received call for ? for account 10332068 | 13796 | |||||||||||||||||||||||||||||||||||
| 1093786 | 41570 | 3/13/2023 12:40:42 PM | 3/13/2023 12:40:42 PM | IVR call:? | Received call for ? for account 10000679 | 31561 | |||||||||||||||||||||||||||||||||||
| 1093723 | 41569 | 3/13/2023 12:15:39 PM | 3/13/2023 12:15:40 PM | IVR call: balance | Received call for balance for account 10109400 undefined | 7 | 2 | 31439 | 78 | ||||||||||||||||||||||||||||||||
| 1093702 | 41568 | 3/13/2023 12:03:56 PM | 3/13/2023 12:03:57 PM | IVR call: balance | Received call for balance for account 10352328 undefined | 7 | 2 | 31560 | 78 | ||||||||||||||||||||||||||||||||
| 40473 | 3/13/2023 12:03:01 PM | 3/13/2023 12:03:04 PM | Water | Two water meter reading on one house. Paying for old meter nd new meter reading | 23 | 3 | 31525 | 17 | 2 | 23 | 1 | 111 | 3122 | ||||||||||||||||||||||||||||
| 1093688 | 41567 | 3/13/2023 11:59:43 AM | 3/13/2023 11:59:44 AM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | ||||||||||||||||||||||||||||||||
| 1093685 | 41566 | 3/13/2023 11:58:35 AM | 3/13/2023 11:58:51 AM | IVR call: statement | Received call for statement for account 10283365 sent message: 37806 | 8 | 2 | 28944 | 79 | ||||||||||||||||||||||||||||||||
| 1093681 | 41565 | 3/13/2023 11:56:25 AM | 3/13/2023 11:56:41 AM | IVR call: statement | Received call for statement for account 10386672 sent message: 37805 | 8 | 2 | 7534 | 79 | ||||||||||||||||||||||||||||||||
| 1093664 | 41564 | 3/13/2023 11:46:20 AM | 3/13/2023 11:46:38 AM | IVR call: statement | Received call for statement for account 10428967 sent message: 37804 | 8 | 2 | 20624 | 79 | ||||||||||||||||||||||||||||||||
| 1093654 | 41563 | 3/13/2023 11:41:27 AM | 3/13/2023 11:41:28 AM | IVR call: balance | Received call for balance for account 10283560 undefined | 7 | 2 | 13435 | 78 | ||||||||||||||||||||||||||||||||
| 1093646 | 41562 | 3/13/2023 11:38:36 AM | 3/13/2023 11:38:37 AM | IVR call: balance | Received call for balance for account 10282044 undefined | 7 | 2 | 27691 | 78 | ||||||||||||||||||||||||||||||||
| 1093613 | 41561 | 3/13/2023 11:28:49 AM | 3/13/2023 11:28:50 AM | IVR call: balance | Received call for balance for account 10176960 undefined | 7 | 2 | 31432 | 78 | ||||||||||||||||||||||||||||||||
| 1093606 | 41560 | 3/13/2023 11:25:11 AM | 3/13/2023 11:25:12 AM | IVR call: balance | Received call for balance for account 10176960 undefined | 7 | 2 | 31432 | 78 |