Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1094356 | 41608 | 3/14/2023 7:05:58 AM | 3/14/2023 7:06:12 AM | IVR call: statement | Received call for statement for account 10440943 sent message: 37874 | 8 | 2 | 29008 | 79 | ||||||||||||||||||||||||||||||||
| 1094338 | 41606 | 3/14/2023 6:49:21 AM | 3/14/2023 6:49:22 AM | IVR call: balance | Received call for balance for account 10004650 undefined | 7 | 2 | 14226 | 78 | ||||||||||||||||||||||||||||||||
| 1094315 | 41605 | 3/14/2023 6:40:21 AM | 3/14/2023 6:40:26 AM | IVR call: balance | Received call for balance for account 10291998 undefined | 7 | 2 | 7104 | 78 | ||||||||||||||||||||||||||||||||
| 1094314 | 41604 | 3/14/2023 6:39:20 AM | 3/14/2023 6:39:21 AM | IVR call: balance | Received call for balance for account 10155149 undefined | 7 | 2 | 8214 | 78 | ||||||||||||||||||||||||||||||||
| 1094311 | 41603 | 3/14/2023 6:37:17 AM | 3/14/2023 6:37:18 AM | IVR call: balance | Received call for balance for account 10065424 undefined | 7 | 2 | 7878 | 78 | ||||||||||||||||||||||||||||||||
| 1094306 | 41602 | 3/14/2023 6:33:44 AM | 3/14/2023 6:33:45 AM | IVR call: balance | Received call for balance for account 10045847 undefined | 7 | 2 | 31571 | 78 | ||||||||||||||||||||||||||||||||
| 1094297 | 41601 | 3/14/2023 6:27:07 AM | 3/14/2023 6:27:26 AM | IVR call: statement | Received call for statement for account 10413513 sent message: 37869 | 8 | 2 | 29322 | 79 | ||||||||||||||||||||||||||||||||
| 1094290 | 41600 | 3/14/2023 6:23:40 AM | 3/14/2023 6:23:41 AM | IVR call: balance | Received call for balance for account 10037530 undefined | 7 | 2 | 48 | 78 | ||||||||||||||||||||||||||||||||
| 1094288 | 41599 | 3/14/2023 6:22:27 AM | 3/14/2023 6:22:45 AM | IVR call: statement | Received call for statement for account 10442221 sent message: 37867 | 8 | 2 | 31192 | 79 | ||||||||||||||||||||||||||||||||
| 1094286 | 41598 | 3/14/2023 6:21:57 AM | 3/14/2023 6:21:58 AM | IVR call: balance | Received call for balance for account 10442221 undefined | 7 | 2 | 31192 | 78 | ||||||||||||||||||||||||||||||||
| 1094283 | 41597 | 3/14/2023 6:20:46 AM | 3/14/2023 6:20:47 AM | IVR call: balance | Received call for balance for account 10442221 undefined | 7 | 2 | 31192 | 78 | ||||||||||||||||||||||||||||||||
| 1094253 | 41596 | 3/14/2023 6:04:45 AM | 3/14/2023 6:04:46 AM | IVR call: balance | Received call for balance for account 10168082 undefined | 7 | 2 | 5172 | 78 | ||||||||||||||||||||||||||||||||
| 1094245 | 41595 | 3/14/2023 5:36:44 AM | 3/14/2023 5:36:45 AM | IVR call: balance | Received call for balance for account 10011674 undefined | 7 | 2 | 5731 | 78 | ||||||||||||||||||||||||||||||||
| 1094238 | 41593 | 3/14/2023 5:09:25 AM | 3/14/2023 5:09:27 AM | IVR call: balance | Received call for balance for account 10290757 undefined | 7 | 2 | 13490 | 78 | ||||||||||||||||||||||||||||||||
| 1094226 | 41592 | 3/14/2023 4:44:40 AM | 3/14/2023 4:44:41 AM | IVR call: balance | Received call for balance for account 10359336 undefined | 7 | 2 | 5270 | 78 | ||||||||||||||||||||||||||||||||
| 1094208 | 41591 | 3/13/2023 6:36:38 PM | 3/13/2023 6:36:39 PM | IVR call: balance | Received call for balance for account 10375581 undefined | 7 | 2 | 29388 | 78 | ||||||||||||||||||||||||||||||||
| 1094191 | 41590 | 3/13/2023 5:41:10 PM | 3/13/2023 5:41:11 PM | IVR call: balance | Received call for balance for account 10280708 undefined | 7 | 2 | 8400 | 78 | ||||||||||||||||||||||||||||||||
| 1094119 | 41589 | 3/13/2023 4:27:15 PM | 3/13/2023 4:28:05 PM | IVR call: statement | Received call for statement for account 10264534 sent message: 37866 | 8 | 2 | 2334 | 79 | ||||||||||||||||||||||||||||||||
| 41586 | 3/13/2023 4:12:34 PM | 3/13/2023 4:12:35 PM | arbitrary water bill | I am not sure who lodged the following query and the outcome thereof: BCMM. Dear Sir/Madam. Query has been created. Ref #: 94369.Thank you, stay safe. Kindly also respond to my below email query. As far as I know, there is nothing wrong with my water meter so I do not understand the reason for the reversal and levying of a higher water bill based on an average. I have worked quite hard to reduce my average monthly water consumption to about 12,000L as against my target of 10,000L per month. I have kept meticulous records of my water meter readings as shown below: My Meter Readings for BCM to Compare: Jan 15: 2642 22.01.22 2646 Jan 31: 2646 Feb 12: 2654 Feb 18: 2662 Feb 26: 2667 Mar 12: 2676 Mar 19: 2680 Mar 31: 2684 April 23: 2698 May 19: 2717 May : 30 2741 June 19: 2764 June 2767 July 14: 2780 July 15: 2791 July 17: 2801 September 11: 2811 September 19: 2826 November 5: 2842 November 29: 2853 December 10: 2856 December 23: 2872 Jan 17: 2887 Feb 4: 2891 Feb 13: 2898 March 6: 2902 Kindly reverse the arbitrary water bill as a matter of urgency. | 23 | 3 | 6320 | 17 | 2 | 23 | 1 | 96 | 3189 | ||||||||||||||||||||||||||||
| 1094098 | 41588 | 3/13/2023 4:07:43 PM | 3/13/2023 4:07:44 PM | IVR call: balance | Received call for balance for account 10435009 undefined | 7 | 2 | 30934 | 78 |