Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1095387 41722 3/15/2023 6:30:30 AM 3/15/2023 6:30:31 AM IVR call: balance Received call for balance for account 10018493 undefined 7 2 30780 78
1095380 41721 3/15/2023 6:24:38 AM 3/15/2023 6:25:22 AM IVR call: statement Received call for statement for account 10070786 sent message: 38003 8 2 20791 79
1095376 41720 3/15/2023 6:22:40 AM 3/15/2023 6:22:41 AM IVR call: balance Received call for balance for account 10286062 undefined 7 2 8353 78
1095374 41719 3/15/2023 6:22:35 AM 3/15/2023 6:22:36 AM IVR call: balance Received call for balance for account 10047782 undefined 7 2 9071 78
1095363 41718 3/15/2023 6:14:51 AM 3/15/2023 6:15:26 AM IVR call: meter-reading Received call for meter-reading for account 10270024 Meter reading: [469] Meter type: [water] 10 2 17643 81
41716 3/15/2023 6:13:11 AM 3/15/2023 6:13:14 AM WATER PLEASE SPLIT CONSUMPTIO ON  THE OLD METER  AS PER THE INFORMATION FROM MACROCOMM METER WAS FAULTY AND APPLY SIX MONTHS POLICY FOR THE PERIOD 20230225 FROM THE NEW METER 6 3 31612 114 15 2 23 1 101 201
1095352 41715 3/15/2023 6:07:26 AM 3/15/2023 6:07:27 AM IVR call: balance Received call for balance for account 10219055 undefined 7 2 26331 78
1095349 41714 3/15/2023 6:05:35 AM 3/15/2023 6:05:36 AM IVR call: balance Received call for balance for account 10256255 undefined 7 2 5389 78
1095348 41713 3/15/2023 6:05:30 AM 3/15/2023 6:05:31 AM IVR call: balance Received call for balance for account 10219055 undefined 7 2 26331 78
1095347 41712 3/15/2023 6:05:02 AM 3/15/2023 6:05:03 AM IVR call: balance Received call for balance for account 10434882 undefined 7 2 15950 78
1095343 41711 3/15/2023 6:04:22 AM 3/15/2023 6:04:23 AM IVR call: balance Received call for balance for account 10434882 undefined 7 2 15950 78
1095338 41710 3/15/2023 6:00:46 AM 3/15/2023 6:00:47 AM IVR call: balance Received call for balance for account 10368608 undefined 7 2 29318 78
1095337 41709 3/15/2023 5:59:52 AM 3/15/2023 5:59:53 AM IVR call: balance Received call for balance for account 10347725 undefined 7 2 6082 78
1095334 41708 3/15/2023 5:56:44 AM 3/15/2023 5:56:59 AM IVR call: statement Received call for statement for account 10347725 sent message: 37999 8 2 6082 79
1095333 41707 3/15/2023 5:54:12 AM 3/15/2023 5:54:13 AM IVR call: balance Received call for balance for account 10217345 undefined 7 2 7496 78
1095332 41706 3/15/2023 5:53:38 AM 3/15/2023 5:53:39 AM IVR call: balance Received call for balance for account 10275369 undefined 7 2 7604 78
1095326 41705 3/15/2023 5:41:03 AM 3/15/2023 5:41:04 AM IVR call: balance Received call for balance for account 10042281 undefined 7 2 13554 78
1095323 41704 3/15/2023 5:40:11 AM 3/15/2023 5:40:11 AM IVR call: balance Received call for balance for account 10341983 undefined 7 2 13555 78
1095310 41703 3/15/2023 5:27:13 AM 3/15/2023 5:27:14 AM IVR call: balance Received call for balance for account 10281443 undefined 7 2 6938 78
1095309 41702 3/15/2023 5:26:13 AM 3/15/2023 5:26:14 AM IVR call: balance Received call for balance for account 10281443 undefined 7 2 6938 78