Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1095492 | 41742 | 3/15/2023 7:22:49 AM | 3/15/2023 7:22:50 AM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | ||||||||||||||||||||||||||||||||
| 1095487 | 41741 | 3/15/2023 7:21:58 AM | 3/15/2023 7:21:59 AM | IVR call: balance | Received call for balance for account 10253034 undefined | 7 | 2 | 26945 | 78 | ||||||||||||||||||||||||||||||||
| 1095485 | 41740 | 3/15/2023 7:20:58 AM | 3/15/2023 7:20:59 AM | IVR call:? | Received call for ? for account 10383759 | 5337 | |||||||||||||||||||||||||||||||||||
| 41738 | 3/15/2023 7:20:39 AM | 3/15/2023 7:20:43 AM | Meter Leak | During the night of the 24/02/2023 consumer meter tap was stolen. on the 25/02/2023 the meter leak was fixed by water works guy, but the consumer did not receive reference number. | 23 | 3 | 142 | 17 | 2 | 23 | 1 | 96 | 756 | ||||||||||||||||||||||||||||
| 1095476 | 41739 | 3/15/2023 7:18:03 AM | 3/15/2023 7:18:04 AM | IVR call: balance | Received call for balance for account 10219295 undefined | 7 | 2 | 31621 | 78 | ||||||||||||||||||||||||||||||||
| 41737 | 3/15/2023 7:12:17 AM | 3/15/2023 7:12:18 AM | WATER QUERY | there was a huge burst on the Meter January 2022 from outside and water works came to repair. | 6 | 3 | 31619 | 120 | 17 | 4 | 23 | 1 | 96 | 218 | |||||||||||||||||||||||||||
| 1095455 | 41736 | 3/15/2023 6:59:51 AM | 3/15/2023 6:59:52 AM | IVR call: balance | Received call for balance for account 10020520 undefined | 7 | 2 | 5292 | 78 | ||||||||||||||||||||||||||||||||
| 41735 | 3/15/2023 6:54:47 AM | 3/15/2023 6:54:49 AM | Huge Consumption with no leak | Staff had a huge billing for April 2021 , they never had a leak. | 6 | 3 | 31617 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 1095443 | 41734 | 3/15/2023 6:51:47 AM | 3/15/2023 6:51:47 AM | IVR call: balance | Received call for balance for account 10017716 undefined | 7 | 2 | 28156 | 78 | ||||||||||||||||||||||||||||||||
| 1095438 | 41733 | 3/15/2023 6:50:19 AM | 3/15/2023 6:50:33 AM | IVR call: statement | Received call for statement for account 10375872 sent message: 38008 | 8 | 2 | 19181 | 79 | ||||||||||||||||||||||||||||||||
| 1095439 | 41732 | 3/15/2023 6:50:15 AM | 3/15/2023 6:50:16 AM | IVR call: balance | Received call for balance for account 10437903 undefined | 7 | 2 | 25751 | 78 | ||||||||||||||||||||||||||||||||
| 41731 | 3/15/2023 6:48:57 AM | 3/15/2023 6:49:00 AM | Water Query | High consumption for the month of February | 6 | 3 | 31616 | 9 | 15 | 2 | 23 | 1 | 50 | 9 | |||||||||||||||||||||||||||
| 1095429 | 41730 | 3/15/2023 6:45:52 AM | 3/15/2023 6:46:10 AM | IVR call: statement | Received call for statement for account 10375872 sent message: 38004 | 8 | 2 | 19181 | 79 | ||||||||||||||||||||||||||||||||
| 1095424 | 41729 | 3/15/2023 6:44:49 AM | 3/15/2023 6:44:52 AM | IVR call: balance | Received call for balance for account 10375872 undefined | 7 | 2 | 19181 | 78 | ||||||||||||||||||||||||||||||||
| 1095418 | 41728 | 3/15/2023 6:43:20 AM | 3/15/2023 6:43:22 AM | IVR call: balance | Received call for balance for account 10389420 undefined | 7 | 2 | 7049 | 78 | ||||||||||||||||||||||||||||||||
| 1095414 | 41727 | 3/15/2023 6:42:53 AM | 3/15/2023 6:42:54 AM | IVR call:? | Received call for ? for account 10274328 | 31615 | |||||||||||||||||||||||||||||||||||
| 1095410 | 41726 | 3/15/2023 6:41:00 AM | 3/15/2023 6:41:01 AM | IVR call: balance | Received call for balance for account 10375872 undefined | 7 | 2 | 19181 | 78 | ||||||||||||||||||||||||||||||||
| 1095409 | 41725 | 3/15/2023 6:40:21 AM | 3/15/2023 6:40:22 AM | IVR call: balance | Received call for balance for account 10028266 undefined | 7 | 2 | 30846 | 78 | ||||||||||||||||||||||||||||||||
| 1095405 | 41724 | 3/15/2023 6:39:15 AM | 3/15/2023 6:39:16 AM | IVR call: balance | Received call for balance for account 10028266 undefined | 7 | 2 | 30846 | 78 | ||||||||||||||||||||||||||||||||
| 1095400 | 41723 | 3/15/2023 6:35:32 AM | 3/15/2023 6:35:33 AM | IVR call: balance | Received call for balance for account 10343453 undefined | 7 | 2 | 31614 | 78 |