Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1096010 | 41816 | 3/15/2023 12:02:07 PM | 3/15/2023 12:02:08 PM | IVR call: balance | Received call for balance for account 10188875 undefined | 7 | 2 | 13041 | 78 | ||||||||||||||||||||||||||||||||
| 1096008 | 41815 | 3/15/2023 12:00:02 PM | 3/15/2023 12:00:03 PM | IVR call: balance | Received call for balance for account 10188875 undefined | 7 | 2 | 13041 | 78 | ||||||||||||||||||||||||||||||||
| 1096005 | 41814 | 3/15/2023 11:58:29 AM | 3/15/2023 11:58:54 AM | IVR call: statement | Received call for statement for account 10021385 sent message: 38086 | 8 | 2 | 1166 | 79 | ||||||||||||||||||||||||||||||||
| 1096000 | 41813 | 3/15/2023 11:53:51 AM | 3/15/2023 11:53:52 AM | IVR call: balance | Received call for balance for account 10441050 undefined | 7 | 2 | 31644 | 78 | ||||||||||||||||||||||||||||||||
| 1095999 | 41812 | 3/15/2023 11:51:18 AM | 3/15/2023 11:51:19 AM | IVR call: balance | Received call for balance for account 10353385 undefined | 7 | 2 | 8246 | 78 | ||||||||||||||||||||||||||||||||
| 12032 | 3/15/2023 11:50:31 AM | 3/15/2023 11:50:34 AM | Account Query Outstanding since 2021 | I had originally logged a Query in Oct 2021. To date nothing has been done and the query is still open. I have however been disconnected in the interim. I also did not receive 14 days notice of your intention to disconnect, in fact I did not receive any notice of your intention to disconnect. I was billed from April 2021 until July 2021 in 1 month. The new smart meter was not working and they came to repair it. I was then back billed for the 3 months in 1 month at a higher rate. I also need clarity on how the tariffs are calculated e.g 10kl's of water R$1011 20kl's at R$1012 etc. Once again we are receiving interim readings even though a smart meter has been installed. This has become absolutely ridiculous. | 23 | 3 | 11124 | 15 | 2 | 23 | 1 | 50 | 328 | ||||||||||||||||||||||||||||
| 1095998 | 41811 | 3/15/2023 11:50:00 AM | 3/15/2023 11:50:01 AM | IVR call: balance | Received call for balance for account 10353385 undefined | 7 | 2 | 8246 | 78 | ||||||||||||||||||||||||||||||||
| 1095996 | 41810 | 3/15/2023 11:49:24 AM | 3/15/2023 11:49:25 AM | IVR call: balance | Received call for balance for account 10044934 undefined | 7 | 2 | 4145 | 78 | ||||||||||||||||||||||||||||||||
| 1095997 | 41809 | 3/15/2023 11:49:18 AM | 3/15/2023 11:49:19 AM | IVR call: balance | Received call for balance for account 10353385 undefined | 7 | 2 | 8246 | 78 | ||||||||||||||||||||||||||||||||
| 1095986 | 41808 | 3/15/2023 11:44:40 AM | 3/15/2023 11:44:56 AM | IVR call: statement | Received call for statement for account 10372346 sent message: 38081 | 8 | 2 | 31638 | 79 | ||||||||||||||||||||||||||||||||
| 1095984 | 41807 | 3/15/2023 11:43:44 AM | 3/15/2023 11:43:45 AM | IVR call: balance | Received call for balance for account 10372346 undefined | 7 | 2 | 31638 | 78 | ||||||||||||||||||||||||||||||||
| 41805 | 3/15/2023 11:28:10 AM | 3/15/2023 11:28:12 AM | water leak | fixed under ground leak | 30 | 3 | 31641 | 134 | 3 | 1 | 96 | 232 | |||||||||||||||||||||||||||||
| 1095952 | 41804 | 3/15/2023 11:13:09 AM | 3/15/2023 11:13:10 AM | IVR call: balance | Received call for balance for account 10429788 undefined | 7 | 2 | 5154 | 78 | ||||||||||||||||||||||||||||||||
| 1095950 | 41803 | 3/15/2023 11:11:49 AM | 3/15/2023 11:11:50 AM | IVR call: balance | Received call for balance for account 10429788 undefined | 7 | 2 | 5154 | 78 | ||||||||||||||||||||||||||||||||
| 1095948 | 41802 | 3/15/2023 11:07:12 AM | 3/15/2023 11:07:13 AM | IVR call: balance | Received call for balance for account 10441834 undefined | 7 | 2 | 31148 | 78 | ||||||||||||||||||||||||||||||||
| 1095944 | 41801 | 3/15/2023 11:01:04 AM | 3/15/2023 11:01:05 AM | IVR call: balance | Received call for balance for account 10241762 undefined | 7 | 2 | 30842 | 78 | ||||||||||||||||||||||||||||||||
| 1095941 | 41800 | 3/15/2023 11:00:12 AM | 3/15/2023 11:00:13 AM | IVR call: balance | Received call for balance for account 10049731 undefined | 7 | 2 | 5464 | 78 | ||||||||||||||||||||||||||||||||
| 1095938 | 41799 | 3/15/2023 10:59:07 AM | 3/15/2023 10:59:08 AM | IVR call: balance | Received call for balance for account 10049731 undefined | 7 | 2 | 5464 | 78 | ||||||||||||||||||||||||||||||||
| 1095936 | 41798 | 3/15/2023 10:58:29 AM | 3/15/2023 10:58:48 AM | IVR call: statement | Received call for statement for account 10425884 sent message: 38076 | 8 | 2 | 18105 | 79 | ||||||||||||||||||||||||||||||||
| 1095923 | 41797 | 3/15/2023 10:48:42 AM | 3/15/2023 10:48:43 AM | IVR call: balance | Received call for balance for account 10235889 undefined | 7 | 2 | 14427 | 78 |