Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41874 | 3/16/2023 7:42:43 AM | 3/16/2023 7:42:45 AM | water | consumer is billed on two meters | 6 | 3 | 31663 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 1096614 | 41875 | 3/16/2023 7:42:11 AM | 3/16/2023 7:42:12 AM | IVR call: balance | Received call for balance for account 10075203 undefined | 7 | 2 | 31662 | 78 | ||||||||||||||||||||||||||||||||
| 1096613 | 41873 | 3/16/2023 7:41:24 AM | 3/16/2023 7:41:25 AM | IVR call: balance | Received call for balance for account 10075203 undefined | 7 | 2 | 31662 | 78 | ||||||||||||||||||||||||||||||||
| 41872 | 3/16/2023 7:39:53 AM | 3/16/2023 7:39:56 AM | water | consumr is billed on two meters ,one meter to be closed and charges reversed | 6 | 3 | 31660 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 1096595 | 41871 | 3/16/2023 7:27:36 AM | 3/16/2023 7:27:37 AM | IVR call: balance | Received call for balance for account 10416491 undefined | 7 | 2 | 7335 | 78 | ||||||||||||||||||||||||||||||||
| 1096588 | 41870 | 3/16/2023 7:26:37 AM | 3/16/2023 7:26:38 AM | IVR call:? | Received call for ? for account 10416491 | 7335 | |||||||||||||||||||||||||||||||||||
| 23833 | 3/16/2023 7:24:11 AM | 3/16/2023 7:24:14 AM | ACC#10439154, RATES DISPUTE, 16 RENFREW STREET, CAMBRIDGE | Morning, Wanting to dispute my new rates, the property value has gone up with 75% since the last valuation. I can not afford to pay 75% more. Please advise what can be done & what you require from me? Attached is my latest statement for more details on the property. Thanks, Hayden | 23 | 3 | 24427 | 5 | 2 | 23 | 8 | 62 | 2163 | ||||||||||||||||||||||||||||
| 1096570 | 41869 | 3/16/2023 7:13:44 AM | 3/16/2023 7:13:59 AM | IVR call: statement | Received call for statement for account 10393881 sent message: 38119 | 8 | 2 | 4449 | 79 | ||||||||||||||||||||||||||||||||
| 1096564 | 41868 | 3/16/2023 7:10:55 AM | 3/16/2023 7:11:10 AM | IVR call: statement | Received call for statement for account 20082324 sent message: 38118 | 8 | 2 | 26410 | 79 | ||||||||||||||||||||||||||||||||
| 1096563 | 41867 | 3/16/2023 7:10:42 AM | 3/16/2023 7:10:43 AM | IVR call: balance | Received call for balance for account 10432550 undefined | 7 | 2 | 21799 | 78 | ||||||||||||||||||||||||||||||||
| 1096545 | 41866 | 3/16/2023 7:02:53 AM | 3/16/2023 7:02:54 AM | IVR call: balance | Received call for balance for account 10065706 undefined | 7 | 2 | 17915 | 78 | ||||||||||||||||||||||||||||||||
| 41865 | 3/16/2023 6:59:29 AM | 3/16/2023 6:59:34 AM | SIX MONTHS POLICY | 2021/10/05 7 4425.000 1.00000 C VBD 2021/11/22 5558<div>2021/07/05 3 4425.000 1.00000 C 2021/08/23 5558</div><div>2021/06/07 3 4425.000 1.00000 C 2021/07/26 5558</div><div>2021/04/06 3 4425.000 1.00000 18.000 C 2021/05/23 5558</div><div>2021/01/05 3 4407.000 1.00000 67.000 C 2021/02/23 5558</div><div>2020/11/30 3 4340.000 1.00000 74.000 C 2020/12/27 5558</div><div>2020/09/06 3 4266.000 1.00000 1218.000 C 2020/10/23 5558</div><div>2019/11/17 3 3048.000 1.00000 284.000 C 033 2019/12/21 </div><div>2019/05/30 0 2764.000 1.00000 C 2019/06/03 5558</div> | 23 | 3 | 31657 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 1096521 | 41864 | 3/16/2023 6:56:50 AM | 3/16/2023 6:57:14 AM | IVR call: statement | Received call for statement for account 10018266 sent message: 38115 | 8 | 2 | 31656 | 79 | ||||||||||||||||||||||||||||||||
| 1096518 | 41863 | 3/16/2023 6:53:45 AM | 3/16/2023 6:54:04 AM | IVR call: meter-reading | Received call for meter-reading for account 10440099 Meter reading: [08112511] Meter type: [water] | 10 | 2 | 28151 | 81 | ||||||||||||||||||||||||||||||||
| 1096510 | 41862 | 3/16/2023 6:43:27 AM | 3/16/2023 6:43:48 AM | IVR call: statement | Received call for statement for account 10416491 sent message: 38112 | 8 | 2 | 7335 | 79 | ||||||||||||||||||||||||||||||||
| 1096484 | 41861 | 3/16/2023 6:28:37 AM | 3/16/2023 6:28:38 AM | IVR call: balance | Received call for balance for account 10345419 undefined | 7 | 2 | 5120 | 78 | ||||||||||||||||||||||||||||||||
| 1096479 | 41860 | 3/16/2023 6:23:09 AM | 3/16/2023 6:23:10 AM | IVR call: balance | Received call for balance for account 10400924 undefined | 7 | 2 | 22650 | 78 | ||||||||||||||||||||||||||||||||
| 1096478 | 41859 | 3/16/2023 6:23:00 AM | 3/16/2023 6:23:01 AM | IVR call: balance | Received call for balance for account 10416491 undefined | 7 | 2 | 7335 | 78 | ||||||||||||||||||||||||||||||||
| 1096455 | 41858 | 3/16/2023 5:25:07 AM | 3/16/2023 5:25:08 AM | IVR call: balance | Received call for balance for account 10217241 undefined | 7 | 2 | 9077 | 78 | ||||||||||||||||||||||||||||||||
| 1096424 | 41857 | 3/16/2023 5:03:48 AM | 3/16/2023 5:03:49 AM | IVR call: balance | Received call for balance for account 10286155 undefined | 7 | 2 | 8145 | 78 |