Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1096985 | 41911 | 3/16/2023 10:41:36 AM | 3/16/2023 10:41:51 AM | IVR call: statement | Received call for statement for account 10060702 sent message: 38185 | 8 | 2 | 31685 | 79 | ||||||||||||||||||||||||||||||||
| 41910 | 3/16/2023 10:40:10 AM | 3/16/2023 10:40:13 AM | REFUSE | <div style="text-align: left;">Consumer is being charged refuse for business rates on a domestic property</div> | 6 | 3 | 31684 | 167 | 5 | 2 | 23 | 4 | 50 | 893 | |||||||||||||||||||||||||||
| 1096967 | 41909 | 3/16/2023 10:29:21 AM | 3/16/2023 10:29:50 AM | IVR call: meter-reading | Received call for meter-reading for account 10276614 Meter reading: [1533] Meter type: [water] | 10 | 2 | 6927 | 81 | ||||||||||||||||||||||||||||||||
| 1096966 | 41908 | 3/16/2023 10:28:16 AM | 3/16/2023 10:28:16 AM | IVR call:? | Received call for ? for account 10276614 | 6927 | |||||||||||||||||||||||||||||||||||
| 38593 | 3/16/2023 10:21:49 AM | 3/16/2023 10:23:43 AM | WATER | PLEASE SPLIT THE CONSUMPTION AS PER REPORT FROM MACROCMM THAT THE METER WA FAULTY. | 6 | 3 | 30426 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 41907 | 3/16/2023 10:21:45 AM | 3/16/2023 10:21:48 AM | water | plumbers letter submitted in 2020 to billing q | 6 | 3 | 31683 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 40800 | 3/16/2023 10:16:29 AM | 3/16/2023 10:16:33 AM | 2018-2023 Sewage Duplication | May I request the duplication of the sewage to be reversed. This has been effected from 2018. | 23 | 3 | 31335 | 5 | 2 | 23 | 4 | 119 | 3147 | ||||||||||||||||||||||||||||
| 1096946 | 41906 | 3/16/2023 10:13:33 AM | 3/16/2023 10:13:56 AM | IVR call: statement | Received call for statement for account 10267989 sent message: 38169 | 8 | 2 | 4844 | 79 | ||||||||||||||||||||||||||||||||
| 1096926 | 41905 | 3/16/2023 10:07:22 AM | 3/16/2023 10:07:24 AM | IVR call: balance | Received call for balance for account 10435913 undefined | 7 | 2 | 14468 | 78 | ||||||||||||||||||||||||||||||||
| 40800 | 3/16/2023 10:07:00 AM | 3/16/2023 10:07:11 AM | 2018-2023 Sewage duplication | Since 2018 there has been a duplication of sewage. It has been backdated and never reversed. | 23 | 3 | 31335 | 5 | 2 | 23 | 4 | 119 | 3147 | ||||||||||||||||||||||||||||
| 1096920 | 41904 | 3/16/2023 10:06:36 AM | 3/16/2023 10:06:38 AM | IVR call: balance | Received call for balance for account 10435913 undefined | 7 | 2 | 14468 | 78 | ||||||||||||||||||||||||||||||||
| 1096918 | 41903 | 3/16/2023 10:03:55 AM | 3/16/2023 10:03:57 AM | IVR call: balance | Received call for balance for account 10000986 undefined | 7 | 2 | 9424 | 78 | ||||||||||||||||||||||||||||||||
| 41902 | 3/16/2023 10:01:48 AM | 3/16/2023 10:01:51 AM | LATE TERMINATION | PLEASE TRANSFER WATER AND ELECTRICITY | 6 | 3 | 31681 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1096909 | 41901 | 3/16/2023 10:00:11 AM | 3/16/2023 10:00:12 AM | IVR call: balance | Received call for balance for account 10000986 undefined | 7 | 2 | 9424 | 78 | ||||||||||||||||||||||||||||||||
| 1096871 | 41900 | 3/16/2023 9:42:49 AM | 3/16/2023 9:42:50 AM | IVR call: balance | Received call for balance for account 10419160 undefined | 7 | 2 | 31035 | 78 | ||||||||||||||||||||||||||||||||
| 40800 | 3/16/2023 9:27:09 AM | 3/16/2023 9:27:12 AM | 2018-2023 Duplication of charges refuse charges | The Home Owner's association pays for this service at Riverwood Eco-Estate. This is therefore duplication of charges which has not been corrected since 2018.My request is that this is reversed so that my account is uptodate. | 23 | 3 | 31335 | 5 | 2 | 23 | 4 | 119 | 3147 | ||||||||||||||||||||||||||||
| 29149 | 3/16/2023 9:17:56 AM | 3/16/2023 9:18:02 AM | water | meter leak reported to w/w ref no.823878. | 6 | 3 | 22277 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1096810 | 41899 | 3/16/2023 9:16:52 AM | 3/16/2023 9:16:54 AM | IVR call: balance | Received call for balance for account 10062944 undefined | 7 | 2 | 8378 | 78 | ||||||||||||||||||||||||||||||||
| 1096809 | 41898 | 3/16/2023 9:16:45 AM | 3/16/2023 9:16:46 AM | IVR call: balance | Received call for balance for account 10021859 undefined | 7 | 2 | 21403 | 78 | ||||||||||||||||||||||||||||||||
| 17695 | 3/16/2023 9:11:15 AM | 3/16/2023 9:11:18 AM | Refuse | Consumer is being charged for business tariff refuse on a residential property<div><br></div><div>please assist</div> | 6 | 3 | 17146 | 167 | 5 | 2 | 23 | 4 | 50 | 893 |