Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1165050 | 48536 | 5/29/2023 12:46:49 PM | 5/29/2023 12:47:10 PM | IVR call: statement | Received call for statement for account 10044610 sent message: 42966 | 8 | 2 | 4123 | 79 | ||||||||||||||||||||||||||||||||
| 1165048 | 48535 | 5/29/2023 12:45:36 PM | 5/29/2023 12:45:37 PM | IVR call: balance | Received call for balance for account 10044610 undefined | 7 | 2 | 4123 | 78 | ||||||||||||||||||||||||||||||||
| 1165025 | 48534 | 5/29/2023 12:41:14 PM | 5/29/2023 12:41:15 PM | IVR call: balance | Received call for balance for account 10408690 undefined | 7 | 2 | 5427 | 78 | ||||||||||||||||||||||||||||||||
| 1165013 | 48533 | 5/29/2023 12:35:53 PM | 5/29/2023 12:35:54 PM | IVR call: balance | Received call for balance for account 10360379 undefined | 7 | 2 | 29551 | 78 | ||||||||||||||||||||||||||||||||
| 1165005 | 48532 | 5/29/2023 12:32:13 PM | 5/29/2023 12:32:14 PM | IVR call: balance | Received call for balance for account 10011342 undefined | 7 | 2 | 18758 | 78 | ||||||||||||||||||||||||||||||||
| 48529 | 5/29/2023 12:30:21 PM | 5/29/2023 12:32:32 PM | SERVICE STILL CHARGE TO PREVIOUS OWNER | SERVICE STILL CHARGE TO PREVIOUS OWNER 10069172 <div>QRC RESPONSE: 2023.05.29 </div><div>journal done for reversal of all services.</div><br/><b>Journal Number</b>: [687549] | 24 | 3 | 33479 | 4 | 5 | 2 | 23 | 6 | 122 | 4 | 4 | ||||||||||||||||||||||||||
| 1165002 | 48531 | 5/29/2023 12:29:33 PM | 5/29/2023 12:29:47 PM | IVR call: statement | Received call for statement for account 10360379 sent message: 42960 | 8 | 2 | 29551 | 79 | ||||||||||||||||||||||||||||||||
| 1164998 | 48530 | 5/29/2023 12:28:34 PM | 5/29/2023 12:28:35 PM | IVR call:? | Received call for ? for account 10367112 | 32027 | |||||||||||||||||||||||||||||||||||
| 1164994 | 48528 | 5/29/2023 12:28:01 PM | 5/29/2023 12:28:20 PM | IVR call: statement | Received call for statement for account 10011342 sent message: 42959 | 8 | 2 | 18758 | 79 | ||||||||||||||||||||||||||||||||
| 1164997 | 48527 | 5/29/2023 12:27:35 PM | 5/29/2023 12:27:36 PM | IVR call: balance | Received call for balance for account 10441391 undefined | 7 | 2 | 29793 | 78 | ||||||||||||||||||||||||||||||||
| 1164993 | 48526 | 5/29/2023 12:26:16 PM | 5/29/2023 12:26:17 PM | IVR call: balance | Received call for balance for account 10441391 undefined | 7 | 2 | 29793 | 78 | ||||||||||||||||||||||||||||||||
| 1164989 | 48525 | 5/29/2023 12:25:31 PM | 5/29/2023 12:25:47 PM | IVR call: statement | Received call for statement for account 10374046 sent message: 42957 | 8 | 2 | 33454 | 79 | ||||||||||||||||||||||||||||||||
| 1164988 | 5/29/2023 12:25:11 PM | 5/29/2023 12:25:11 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1164986 | 48524 | 5/29/2023 12:21:27 PM | 5/29/2023 12:21:28 PM | IVR call: balance | Received call for balance for account 10107916 undefined | 7 | 2 | 23262 | 78 | ||||||||||||||||||||||||||||||||
| 1164983 | 48523 | 5/29/2023 12:17:51 PM | 5/29/2023 12:17:53 PM | IVR call: balance | Received call for balance for account 10107916 undefined | 7 | 2 | 23262 | 78 | ||||||||||||||||||||||||||||||||
| 48522 | 5/29/2023 12:17:13 PM | 5/29/2023 12:17:17 PM | REFUND DUE | House sold, rates clearance obtained. Transfer went through on 03 December 2023. Refund of R9342.54 is 6 months overdue. Request urgent refund. Account number 10394654. | 23 | 3 | 30484 | 5 | 2 | 23 | 6 | 122 | 3422 | ||||||||||||||||||||||||||||
| 1164962 | 48521 | 5/29/2023 11:59:34 AM | 5/29/2023 11:59:35 AM | IVR call: balance | Received call for balance for account 10443709 undefined | 7 | 2 | 32669 | 78 | ||||||||||||||||||||||||||||||||
| 1164959 | 48520 | 5/29/2023 11:58:35 AM | 5/29/2023 11:58:36 AM | IVR call: balance | Received call for balance for account 10443709 undefined | 7 | 2 | 32669 | 78 | ||||||||||||||||||||||||||||||||
| 1164958 | 48519 | 5/29/2023 11:54:02 AM | 5/29/2023 11:54:03 AM | IVR call: balance | Received call for balance for account 10224590 undefined | 7 | 2 | 13823 | 78 | ||||||||||||||||||||||||||||||||
| 48518 | 5/29/2023 11:52:51 AM | 5/29/2023 1:41:53 PM | leak rebate | <b><u>QRC RESPONSE:</u></b><div>100% leak credit adjustment done for 202009-202109, average 18kl<br><div><br></div></div><br/><b>Journal Number</b>: [782457]<br/><b>Journal Amount</b>: [-R176,458.23] | 27 | 3 | 33478 | 6 | 17 | 2 | 23 | 1 | 96 | 5/29/2023 1:41:47 PM | 3 | 6 | 3 |