Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1100536 | 42220 | 3/21/2023 7:46:48 AM | 3/21/2023 7:47:03 AM | IVR call: statement | Received call for statement for account 10423745 sent message: 38433 | 8 | 2 | 20659 | 79 | ||||||||||||||||||||||||||||||||
| 1100531 | 42219 | 3/21/2023 7:45:30 AM | 3/21/2023 7:45:32 AM | IVR call: balance | Received call for balance for account 10423745 undefined | 7 | 2 | 20659 | 78 | ||||||||||||||||||||||||||||||||
| 1100500 | 3/21/2023 7:21:38 AM | 3/21/2023 7:21:38 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1100487 | 42218 | 3/21/2023 6:47:29 AM | 3/21/2023 6:47:30 AM | IVR call: balance | Received call for balance for account 10435800 undefined | 7 | 2 | 20818 | 78 | ||||||||||||||||||||||||||||||||
| 1100465 | 42217 | 3/21/2023 6:20:18 AM | 3/21/2023 6:20:41 AM | IVR call: meter-reading | Received call for meter-reading for account 10422916 Meter reading: [2868487] Meter type: [water] | 10 | 2 | 14275 | 81 | ||||||||||||||||||||||||||||||||
| 1100464 | 42216 | 3/21/2023 6:04:55 AM | 3/21/2023 6:05:18 AM | IVR call: statement | Received call for statement for account 10021385 sent message: 38432 | 8 | 2 | 1166 | 79 | ||||||||||||||||||||||||||||||||
| 1100458 | 42215 | 3/21/2023 6:00:21 AM | 3/21/2023 6:00:45 AM | IVR call: statement | Received call for statement for account 10021385 sent message: 38431 | 8 | 2 | 1166 | 79 | ||||||||||||||||||||||||||||||||
| 1100454 | 42214 | 3/21/2023 5:57:03 AM | 3/21/2023 5:57:04 AM | IVR call: balance | Received call for balance for account 10012096 undefined | 7 | 2 | 935 | 78 | ||||||||||||||||||||||||||||||||
| 1100442 | 42213 | 3/21/2023 5:31:48 AM | 3/21/2023 5:32:05 AM | IVR call: statement | Received call for statement for account 10409904 sent message: 38430 | 8 | 2 | 7522 | 79 | ||||||||||||||||||||||||||||||||
| 1100432 | 42212 | 3/21/2023 4:51:32 AM | 3/21/2023 4:51:33 AM | IVR call: balance | Received call for balance for account 10073824 undefined | 7 | 2 | 13802 | 78 | ||||||||||||||||||||||||||||||||
| 1100418 | 42211 | 3/21/2023 4:12:55 AM | 3/21/2023 4:12:56 AM | IVR call: balance | Received call for balance for account 10401510 undefined | 7 | 2 | 5624 | 78 | ||||||||||||||||||||||||||||||||
| 1100407 | 42210 | 3/20/2023 8:49:47 PM | 3/20/2023 8:49:48 PM | IVR call: balance | Received call for balance for account 10439937 undefined | 7 | 2 | 30096 | 78 | ||||||||||||||||||||||||||||||||
| 1100402 | 42209 | 3/20/2023 7:29:02 PM | 3/20/2023 7:29:16 PM | IVR call: statement | Received call for statement for account 10438362 sent message: 38429 | 8 | 2 | 31789 | 79 | ||||||||||||||||||||||||||||||||
| 1100401 | 42208 | 3/20/2023 7:09:42 PM | 3/20/2023 7:09:43 PM | IVR call: balance | Received call for balance for account 10346713 undefined | 7 | 2 | 8403 | 78 | ||||||||||||||||||||||||||||||||
| 1100400 | 42207 | 3/20/2023 7:08:06 PM | 3/20/2023 7:08:07 PM | IVR call: balance | Received call for balance for account 10346713 undefined | 7 | 2 | 8403 | 78 | ||||||||||||||||||||||||||||||||
| 42205 | 3/20/2023 6:55:18 PM | 3/20/2023 6:55:20 PM | Water readding | Query Ref 42458 reported round 2021\2022. There was an incorrect reading on inv 20\10\21 when the meter was changed and was charged for 77 Kilolitres when it should have been 17 as usual every other months. | 23 | 3 | 20199 | 17 | 2 | 23 | 1 | 111 | 3220 | ||||||||||||||||||||||||||||
| 1100395 | 42206 | 3/20/2023 6:37:21 PM | 3/20/2023 6:37:22 PM | IVR call: balance | Received call for balance for account 10347281 undefined | 7 | 2 | 21458 | 78 | ||||||||||||||||||||||||||||||||
| 42203 | 3/20/2023 5:15:00 PM | 3/20/2023 5:15:02 PM | incorrect water meter charged to account . | incorrect water meter charged to account in 2015..Also had a water leak which was fixed.Incorrect water readings reported. | 6 | 3 | 31797 | 21 | 17 | 4 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 1100331 | 42202 | 3/20/2023 4:24:28 PM | 3/20/2023 4:24:29 PM | IVR call: balance | Received call for balance for account 10174760 undefined | 7 | 2 | 7694 | 78 | ||||||||||||||||||||||||||||||||
| 1100306 | 42201 | 3/20/2023 3:29:28 PM | 3/20/2023 3:29:43 PM | IVR call: statement | Received call for statement for account 10442663 sent message: 38424 | 8 | 2 | 31795 | 79 |