Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1101111 | 42257 | 3/22/2023 7:02:02 AM | 3/22/2023 7:02:22 AM | IVR call: statement | Received call for statement for account 10440765 sent message: 38453 | 8 | 2 | 31810 | 79 | ||||||||||||||||||||||||||||||||
| 42255 | 3/22/2023 7:01:04 AM | 3/22/2023 7:01:07 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2022/09/24 | 6 | 3 | 31809 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 1101102 | 42256 | 3/22/2023 7:00:19 AM | 3/22/2023 7:00:20 AM | IVR call: balance | Received call for balance for account 10440765 undefined | 7 | 2 | 31810 | 78 | ||||||||||||||||||||||||||||||||
| 42249 | 3/22/2023 6:47:30 AM | 3/22/2023 6:47:33 AM | REF29380 - WATER LEAD | Refer to query reference 29380 lodged on 07/01/2022. We have been charged for excess water usage after our house flooded due to a burst toilet pipe, which happened on 19/03/2021. A full recon of the account is available as well as video footage of the house showing the flood damage | 23 | 3 | 14779 | 17 | 2 | 23 | 1 | 96 | 3221 | ||||||||||||||||||||||||||||
| 1101060 | 42254 | 3/22/2023 6:44:22 AM | 3/22/2023 6:44:23 AM | IVR call:? | Received call for ? for account 10415664 | 31807 | |||||||||||||||||||||||||||||||||||
| 1101040 | 42253 | 3/22/2023 6:39:47 AM | 3/22/2023 6:39:47 AM | IVR call:? | Received call for ? for account 10415664 | 31807 | |||||||||||||||||||||||||||||||||||
| 1101034 | 42252 | 3/22/2023 6:38:40 AM | 3/22/2023 6:38:41 AM | IVR call: balance | Received call for balance for account 10112111 undefined | 7 | 2 | 21623 | 78 | ||||||||||||||||||||||||||||||||
| 1101029 | 42251 | 3/22/2023 6:37:49 AM | 3/22/2023 6:37:50 AM | IVR call:? | Received call for ? for account 10415664 | 31807 | |||||||||||||||||||||||||||||||||||
| 1101030 | 42250 | 3/22/2023 6:37:43 AM | 3/22/2023 6:37:45 AM | IVR call: balance | Received call for balance for account 10112111 undefined | 7 | 2 | 21623 | 78 | ||||||||||||||||||||||||||||||||
| 1101018 | 42248 | 3/22/2023 6:34:54 AM | 3/22/2023 6:35:09 AM | IVR call: statement | Received call for statement for account 10166314 sent message: 38445 | 8 | 2 | 15597 | 79 | ||||||||||||||||||||||||||||||||
| 1101005 | 42247 | 3/22/2023 6:32:40 AM | 3/22/2023 6:32:41 AM | IVR call:? | Received call for ? for account 10415664 | 31807 | |||||||||||||||||||||||||||||||||||
| 1100978 | 42246 | 3/22/2023 6:09:38 AM | 3/22/2023 6:09:59 AM | IVR call: statement | Received call for statement for account 20030686 sent message: 38444 | 8 | 2 | 23997 | 79 | ||||||||||||||||||||||||||||||||
| 1100975 | 3/22/2023 6:05:00 AM | 3/22/2023 6:05:01 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1100974 | 42245 | 3/22/2023 6:04:42 AM | 3/22/2023 6:04:43 AM | IVR call: balance | Received call for balance for account 10176960 undefined | 7 | 2 | 31432 | 78 | ||||||||||||||||||||||||||||||||
| 1100971 | 3/22/2023 6:03:14 AM | 3/22/2023 6:03:15 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1100962 | 42244 | 3/22/2023 5:59:37 AM | 3/22/2023 5:59:39 AM | IVR call: balance | Received call for balance for account 10394864 undefined | 7 | 2 | 31806 | 78 | ||||||||||||||||||||||||||||||||
| 1100959 | 42243 | 3/22/2023 5:53:13 AM | 3/22/2023 5:53:14 AM | IVR call: balance | Received call for balance for account 10435663 undefined | 7 | 2 | 12285 | 78 | ||||||||||||||||||||||||||||||||
| 1100958 | 42242 | 3/22/2023 5:50:25 AM | 3/22/2023 5:50:26 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 1100954 | 42241 | 3/22/2023 5:46:25 AM | 3/22/2023 5:46:39 AM | IVR call: statement | Received call for statement for account 10429959 sent message: 38440 | 8 | 2 | 31805 | 79 | ||||||||||||||||||||||||||||||||
| 1100936 | 42240 | 3/22/2023 5:09:21 AM | 3/22/2023 5:09:21 AM | IVR call: balance | Received call for balance for account 20552604 undefined | 7 | 2 | 14850 | 78 |