Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1102755 | 42388 | 3/23/2023 9:22:17 AM | 3/23/2023 9:22:18 AM | IVR call: balance | Received call for balance for account 10330674 undefined | 7 | 2 | 10820 | 78 | ||||||||||||||||||||||||||||||||
| 1102751 | 42387 | 3/23/2023 9:20:40 AM | 3/23/2023 9:20:41 AM | IVR call: balance | Received call for balance for account 10330674 undefined | 7 | 2 | 10820 | 78 | ||||||||||||||||||||||||||||||||
| 1102745 | 42386 | 3/23/2023 9:16:55 AM | 3/23/2023 9:16:56 AM | IVR call: balance | Received call for balance for account 10442529 undefined | 7 | 2 | 31867 | 78 | ||||||||||||||||||||||||||||||||
| 1102723 | 42385 | 3/23/2023 9:14:40 AM | 3/23/2023 9:14:57 AM | IVR call: statement | Received call for statement for account 10009810 sent message: 38620 | 8 | 2 | 31163 | 79 | ||||||||||||||||||||||||||||||||
| 1102729 | 42384 | 3/23/2023 9:14:33 AM | 3/23/2023 9:14:36 AM | IVR call: balance | Received call for balance for account 10442529 undefined | 7 | 2 | 31867 | 78 | ||||||||||||||||||||||||||||||||
| 1102721 | 42383 | 3/23/2023 9:13:29 AM | 3/23/2023 9:13:30 AM | IVR call: balance | Received call for balance for account 10442529 undefined | 7 | 2 | 31867 | 78 | ||||||||||||||||||||||||||||||||
| 1102715 | 42382 | 3/23/2023 9:13:16 AM | 3/23/2023 9:13:17 AM | IVR call: balance | Received call for balance for account 10009810 undefined | 7 | 2 | 31163 | 78 | ||||||||||||||||||||||||||||||||
| 1102671 | 42381 | 3/23/2023 8:58:28 AM | 3/23/2023 8:58:48 AM | IVR call: statement | Received call for statement for account 10271766 sent message: 38619 | 8 | 2 | 15701 | 79 | ||||||||||||||||||||||||||||||||
| 1102665 | 42380 | 3/23/2023 8:55:33 AM | 3/23/2023 8:55:55 AM | IVR call: statement | Received call for statement for account 20176639 sent message: 38618 | 8 | 2 | 5443 | 79 | ||||||||||||||||||||||||||||||||
| 1102658 | 42379 | 3/23/2023 8:53:57 AM | 3/23/2023 8:53:58 AM | IVR call: balance | Received call for balance for account 20176639 undefined | 7 | 2 | 5443 | 78 | ||||||||||||||||||||||||||||||||
| 1102659 | 42378 | 3/23/2023 8:53:52 AM | 3/23/2023 8:53:54 AM | IVR call: balance | Received call for balance for account 10028724 undefined | 7 | 2 | 1587 | 78 | ||||||||||||||||||||||||||||||||
| 1102654 | 42377 | 3/23/2023 8:52:24 AM | 3/23/2023 8:52:25 AM | IVR call: balance | Received call for balance for account 10028724 undefined | 7 | 2 | 1587 | 78 | ||||||||||||||||||||||||||||||||
| 1843 | 3/23/2023 8:51:03 AM | 3/23/2023 8:51:05 AM | Water Readings | Kinldy assist with discrepency in reading that was charged from 20/11/2022 to 28/01/2023<div><br></div><div>Consumer has been taking readings monthly with last 6 being</div><div><br></div><div>- 25/07/2022 at 2225</div><div>- 29/08/2022 at 2242</div><div>- 26/09/2022 at 2255</div><div>- 28/10/2022 at 2269</div><div>- 25/11/2022 at 2281</div><div>- 29/12/2022 at 2296</div><div>- 28/01/2023 at 2310</div><div>- 28/02/2023 at 2325</div><div><br></div><div>kindly assist in investigating the consumption of 81KL charged and apply spread consumption where applicable</div> | 6 | 3 | 1737 | 167 | 17 | 2 | 23 | 1 | 111 | 893 | |||||||||||||||||||||||||||
| 1102652 | 42376 | 3/23/2023 8:50:47 AM | 3/23/2023 8:51:00 AM | IVR call: statement | Received call for statement for account 10028724 sent message: 38614 | 8 | 2 | 1587 | 79 | ||||||||||||||||||||||||||||||||
| 1102629 | 42375 | 3/23/2023 8:41:05 AM | 3/23/2023 8:41:06 AM | IVR call: balance | Received call for balance for account 10108347 undefined | 7 | 2 | 9124 | 78 | ||||||||||||||||||||||||||||||||
| 1102558 | 42374 | 3/23/2023 8:25:54 AM | 3/23/2023 8:25:55 AM | IVR call: balance | Received call for balance for account 10419545 undefined | 7 | 2 | 2777 | 78 | ||||||||||||||||||||||||||||||||
| 1102551 | 42373 | 3/23/2023 8:23:27 AM | 3/23/2023 8:23:28 AM | IVR call: balance | Received call for balance for account 10429673 undefined | 7 | 2 | 31866 | 78 | ||||||||||||||||||||||||||||||||
| 1102539 | 42372 | 3/23/2023 8:20:15 AM | 3/23/2023 8:20:28 AM | IVR call: statement | Received call for statement for account 10370067 sent message: 38613 | 8 | 2 | 7127 | 79 | ||||||||||||||||||||||||||||||||
| 1102532 | 42371 | 3/23/2023 8:18:30 AM | 3/23/2023 8:18:44 AM | IVR call: statement | Received call for statement for account 10370067 sent message: 38612 | 8 | 2 | 7127 | 79 | ||||||||||||||||||||||||||||||||
| 14126 | 3/23/2023 8:18:04 AM | 3/23/2023 8:18:06 AM | Leak Rebate | High water charge on April 2022 account - R7313.28 Water leak at the property, please see attached plumbers report (old query reference #76977) | 23 | 3 | 23548 | 17 | 2 | 23 | 1 | 96 | 408 |