Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1103623 | 42450 | 3/24/2023 6:28:17 AM | 3/24/2023 6:28:19 AM | IVR call: balance | Received call for balance for account 10409317 undefined | 7 | 2 | 13090 | 78 | ||||||||||||||||||||||||||||||||
| 1103558 | 42448 | 3/24/2023 5:20:18 AM | 3/24/2023 5:20:19 AM | IVR call: balance | Received call for balance for account 20092604 undefined | 7 | 2 | 5709 | 78 | ||||||||||||||||||||||||||||||||
| 1103543 | 42447 | 3/24/2023 5:03:49 AM | 3/24/2023 5:04:11 AM | IVR call: statement | Received call for statement for account 10285834 sent message: 38658 | 8 | 2 | 8985 | 79 | ||||||||||||||||||||||||||||||||
| 1103520 | 42446 | 3/24/2023 4:41:00 AM | 3/24/2023 4:41:14 AM | IVR call: statement | Received call for statement for account 10298354 sent message: 38657 | 8 | 2 | 5930 | 79 | ||||||||||||||||||||||||||||||||
| 1103516 | 42445 | 3/24/2023 4:39:25 AM | 3/24/2023 4:39:26 AM | IVR call: balance | Received call for balance for account 10298354 undefined | 7 | 2 | 5930 | 78 | ||||||||||||||||||||||||||||||||
| 1103500 | 42444 | 3/24/2023 4:15:50 AM | 3/24/2023 4:15:51 AM | IVR call: balance | Received call for balance for account 10037289 undefined | 7 | 2 | 7325 | 78 | ||||||||||||||||||||||||||||||||
| 1103498 | 42443 | 3/24/2023 4:15:00 AM | 3/24/2023 4:15:01 AM | IVR call: balance | Received call for balance for account 10037289 undefined | 7 | 2 | 7325 | 78 | ||||||||||||||||||||||||||||||||
| 1103484 | 42442 | 3/23/2023 10:24:55 PM | 3/23/2023 10:24:56 PM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 1103482 | 42441 | 3/23/2023 8:57:08 PM | 3/23/2023 8:57:31 PM | IVR call: statement | Received call for statement for account 10158414 sent message: 38655 | 8 | 2 | 31778 | 79 | ||||||||||||||||||||||||||||||||
| 1103476 | 42440 | 3/23/2023 7:24:48 PM | 3/23/2023 7:24:49 PM | IVR call: balance | Received call for balance for account 10130859 undefined | 7 | 2 | 10503 | 78 | ||||||||||||||||||||||||||||||||
| 1103457 | 42439 | 3/23/2023 6:36:55 PM | 3/23/2023 6:36:56 PM | IVR call: balance | Received call for balance for account 10291333 undefined | 7 | 2 | 31883 | 78 | ||||||||||||||||||||||||||||||||
| 1103297 | 42438 | 3/23/2023 2:59:58 PM | 3/23/2023 3:00:13 PM | IVR call: statement | Received call for statement for account 10439451 sent message: 38654 | 8 | 2 | 31777 | 79 | ||||||||||||||||||||||||||||||||
| 1103291 | 42437 | 3/23/2023 2:53:51 PM | 3/23/2023 2:54:10 PM | IVR call: statement | Received call for statement for account 10028046 sent message: 38653 | 8 | 2 | 14505 | 79 | ||||||||||||||||||||||||||||||||
| 42436 | 3/23/2023 2:49:46 PM | 3/23/2023 2:49:48 PM | Electricity deductions | Hi, 95% of money used to buy electricity is deducted from my payment. I only left with nothing, what is this kanti niyenzayo | 23 | 3 | 31882 | 5 | 2 | 23 | 2 | 50 | 3233 | ||||||||||||||||||||||||||||
| 42435 | 3/23/2023 2:12:18 PM | 4/3/2023 6:44:55 AM | Water meter reading | I had in June 2022 logged a dispute regarding my incorrect water reading in early 2022. This has still not been resolved, but I need the account to be flagged again, as it hampering efforts to buy pre-paid electricity - the dispute still ongoing.<div><br></div><div>QRC RESPONSE: </div><div>Waterworks recommended a credit under control no: 764275 dated Nov 2021.<br></div><div>Account to be assessed in line with WW leak recommendation.</div><div><b>QRC-Response 2023/03/31</b></div><div>100% Leak Credit Adjustment done for period 2021/03/2021/10,WA has been CR with R 132 371.45 (Inclusive of Vat ,Interest and Interest on H/O )<b>Journal Number: </b>[235333]has been submitted for review and authorization.</div><div><br></div><br><br><br/><b>Journal Amount</b>: [132371.45] | 27 | 3 | 28954 | 15 | 2 | 23 | 1 | 101 | 4/3/2023 6:44:48 AM | 144716 | 2 | 3232 | 2 | ||||||||||||||||||||||||
| 1103257 | 42434 | 3/23/2023 2:01:53 PM | 3/23/2023 2:02:21 PM | IVR call: statement | Received call for statement for account 10419963 sent message: 38649 | 8 | 2 | 31881 | 79 | ||||||||||||||||||||||||||||||||
| 42432 | 3/23/2023 2:00:12 PM | 5/29/2023 10:46:39 AM | water | high water consumption due to water leak.<br/><b>Journal Number</b>: [780094] | 24 | 3 | 31880 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | 3290 | ||||||||||||||||||||||||||
| 1103256 | 42433 | 3/23/2023 1:58:05 PM | 3/23/2023 1:58:06 PM | IVR call: balance | Received call for balance for account 10062944 undefined | 7 | 2 | 8378 | 78 | ||||||||||||||||||||||||||||||||
| 1103252 | 42431 | 3/23/2023 1:55:06 PM | 3/23/2023 1:55:37 PM | IVR call: statement | Received call for statement for account 10268620 sent message: 38646 | 8 | 2 | 16102 | 79 | ||||||||||||||||||||||||||||||||
| 1103250 | 42430 | 3/23/2023 1:54:26 PM | 3/23/2023 1:54:48 PM | IVR call: meter-reading | Received call for meter-reading for account 10399604 Meter reading: [1159075] Meter type: [water] | 10 | 2 | 22339 | 81 |