Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8599 | 3/24/2023 8:29:02 AM | 3/24/2023 8:29:04 AM | NO WATER CHARGES | NO WATER CHARGES | 23 | 3 | 20660 | 4 | 2 | 23 | 1 | 113 | 744 | ||||||||||||||||||||||||||||
| 1103888 | 42466 | 3/24/2023 8:24:41 AM | 3/24/2023 8:24:59 AM | IVR call: statement | Received call for statement for account 10440414 sent message: 38685 | 8 | 2 | 31886 | 79 | ||||||||||||||||||||||||||||||||
| 1103869 | 42465 | 3/24/2023 8:15:35 AM | 3/24/2023 8:15:36 AM | IVR call: balance | Received call for balance for account 10271227 undefined | 7 | 2 | 22962 | 78 | ||||||||||||||||||||||||||||||||
| 1103863 | 42464 | 3/24/2023 8:12:29 AM | 3/24/2023 8:12:30 AM | IVR call: balance | Received call for balance for account 10418031 undefined | 7 | 2 | 31885 | 78 | ||||||||||||||||||||||||||||||||
| 1103854 | 42463 | 3/24/2023 8:09:26 AM | 3/24/2023 8:09:42 AM | IVR call: statement | Received call for statement for account 10363564 sent message: 38683 | 8 | 2 | 15873 | 79 | ||||||||||||||||||||||||||||||||
| 8599 | 3/24/2023 7:46:38 AM | 3/24/2023 7:46:43 AM | NO WATER CHARGES | NO WATER CHARGES FOR MONTHS HAVE SUBMITTED READINGS? | 23 | 3 | 18368 | 4 | 2 | 23 | 1 | 113 | 744 | ||||||||||||||||||||||||||||
| 1103793 | 42462 | 3/24/2023 7:39:46 AM | 3/24/2023 7:39:59 AM | IVR call: statement | Received call for statement for account 10440028 sent message: 38680 | 8 | 2 | 26990 | 79 | ||||||||||||||||||||||||||||||||
| 8599 | 3/24/2023 7:37:38 AM | 3/24/2023 7:37:43 AM | WATER QUERY | The amount due is very high due to a large water bill received. The plumber has done the repairs at the time, t I have attached the invoice for your records. | 23 | 3 | 18357 | 17 | 2 | 23 | 1 | 96 | 744 | ||||||||||||||||||||||||||||
| 1103751 | 42461 | 3/24/2023 7:32:01 AM | 3/24/2023 7:32:15 AM | IVR call: statement | Received call for statement for account 10014982 sent message: 38677 | 8 | 2 | 8803 | 79 | ||||||||||||||||||||||||||||||||
| 1103691 | 42460 | 3/24/2023 7:09:52 AM | 3/24/2023 7:09:54 AM | IVR call: balance | Received call for balance for account 10245195 undefined | 7 | 2 | 19676 | 78 | ||||||||||||||||||||||||||||||||
| 1103687 | 42459 | 3/24/2023 7:08:48 AM | 3/24/2023 7:08:49 AM | IVR call: balance | Received call for balance for account 10245195 undefined | 7 | 2 | 19676 | 78 | ||||||||||||||||||||||||||||||||
| 1103680 | 42458 | 3/24/2023 7:07:05 AM | 3/24/2023 7:07:30 AM | IVR call: meter-reading | Received call for meter-reading for account 10435456 Meter reading: [61581] Meter type: [electric] | 10 | 2 | 22031 | 81 | ||||||||||||||||||||||||||||||||
| 1103682 | 42457 | 3/24/2023 7:07:04 AM | 3/24/2023 7:07:06 AM | IVR call: balance | Received call for balance for account 10268570 undefined | 7 | 2 | 4439 | 78 | ||||||||||||||||||||||||||||||||
| 1103675 | 42456 | 3/24/2023 7:05:40 AM | 3/24/2023 7:06:03 AM | IVR call: meter-reading | Received call for meter-reading for account 10435456 Meter reading: [988] Meter type: [water] | 10 | 2 | 22031 | 81 | ||||||||||||||||||||||||||||||||
| 1103655 | 42455 | 3/24/2023 6:53:36 AM | 3/24/2023 6:53:50 AM | IVR call: statement | Received call for statement for account 10417873 sent message: 38675 | 8 | 2 | 31884 | 79 | ||||||||||||||||||||||||||||||||
| 1103650 | 42454 | 3/24/2023 6:51:26 AM | 3/24/2023 6:51:46 AM | IVR call: statement | Received call for statement for account 10057198 sent message: 38674 | 8 | 2 | 4315 | 79 | ||||||||||||||||||||||||||||||||
| 2442 | 3/24/2023 6:50:53 AM | 3/24/2023 6:50:56 AM | Journal No: 994302 (6 months policy) | Please re-calculate the 6 months adjustment as the credit is very small as the water was for 22.6 (678 days) months if we divide 50972.99 by 22.6 it gives 2255.44 . therefore 2255.44 *6 = 13532.64 (this is the amount we should have billed and credit the difference) we need to see the journal and also reverse the interest as well. | 22 | 3 | 2179 | 207 | 15 | 4 | 23 | 1 | 101 | 1208 | |||||||||||||||||||||||||||
| 1103649 | 42453 | 3/24/2023 6:50:25 AM | 3/24/2023 6:50:26 AM | IVR call: balance | Received call for balance for account 10057198 undefined | 7 | 2 | 4315 | 78 | ||||||||||||||||||||||||||||||||
| 1103642 | 42452 | 3/24/2023 6:44:27 AM | 3/24/2023 6:44:42 AM | IVR call: statement | Received call for statement for account 10350124 sent message: 38671 | 8 | 2 | 5912 | 79 | ||||||||||||||||||||||||||||||||
| 1103624 | 42451 | 3/24/2023 6:28:51 AM | 3/24/2023 6:29:08 AM | IVR call: statement | Received call for statement for account 10389761 sent message: 38663 | 8 | 2 | 4231 | 79 |