Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1104917 | 42562 | 3/25/2023 9:13:42 AM | 3/25/2023 9:13:42 AM | IVR call: balance | Received call for balance for account 10279626 undefined | 7 | 2 | 3903 | 78 | ||||||||||||||||||||||||||||||||
| 1104914 | 42561 | 3/25/2023 9:12:35 AM | 3/25/2023 9:12:36 AM | IVR call: balance | Received call for balance for account 10355217 undefined | 7 | 2 | 6478 | 78 | ||||||||||||||||||||||||||||||||
| 1104867 | 42560 | 3/25/2023 8:40:21 AM | 3/25/2023 8:40:41 AM | IVR call: statement | Received call for statement for account 10176659 sent message: 38757 | 8 | 2 | 8630 | 79 | ||||||||||||||||||||||||||||||||
| 1104859 | 42559 | 3/25/2023 8:37:46 AM | 3/25/2023 8:37:47 AM | IVR call: balance | Received call for balance for account 10176659 undefined | 7 | 2 | 8630 | 78 | ||||||||||||||||||||||||||||||||
| 1104846 | 42558 | 3/25/2023 8:29:48 AM | 3/25/2023 8:29:49 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 1104845 | 3/25/2023 8:28:57 AM | 3/25/2023 8:28:58 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1104843 | 42557 | 3/25/2023 8:27:33 AM | 3/25/2023 8:27:34 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 1104825 | 42556 | 3/25/2023 8:07:26 AM | 3/25/2023 8:07:27 AM | IVR call: balance | Received call for balance for account 10441834 undefined | 7 | 2 | 31148 | 78 | ||||||||||||||||||||||||||||||||
| 1104816 | 42555 | 3/25/2023 8:05:51 AM | 3/25/2023 8:05:52 AM | IVR call: balance | Received call for balance for account 10441839 undefined | 7 | 2 | 31910 | 78 | ||||||||||||||||||||||||||||||||
| 1104754 | 42554 | 3/25/2023 7:12:34 AM | 3/25/2023 7:12:35 AM | IVR call: balance | Received call for balance for account 10384189 undefined | 7 | 2 | 7573 | 78 | ||||||||||||||||||||||||||||||||
| 1104751 | 42553 | 3/25/2023 7:06:44 AM | 3/25/2023 7:06:45 AM | IVR call: balance | Received call for balance for account 10384189 undefined | 7 | 2 | 7573 | 78 | ||||||||||||||||||||||||||||||||
| 1104746 | 42552 | 3/25/2023 6:59:11 AM | 3/25/2023 6:59:12 AM | IVR call: balance | Received call for balance for account 10029389 undefined | 7 | 2 | 5133 | 78 | ||||||||||||||||||||||||||||||||
| 1104703 | 42551 | 3/25/2023 6:29:26 AM | 3/25/2023 6:29:27 AM | IVR call: balance | Received call for balance for account 10368391 undefined | 7 | 2 | 25631 | 78 | ||||||||||||||||||||||||||||||||
| 1104702 | 42550 | 3/25/2023 6:29:22 AM | 3/25/2023 6:29:52 AM | IVR call: meter-reading | Received call for meter-reading for account 10009060 Meter reading: [0107793959] Meter type: [electric] | 10 | 2 | 31909 | 81 | ||||||||||||||||||||||||||||||||
| 1104699 | 42549 | 3/25/2023 6:26:17 AM | 3/25/2023 6:26:18 AM | IVR call: balance | Received call for balance for account 10013100 undefined | 7 | 2 | 4271 | 78 | ||||||||||||||||||||||||||||||||
| 1104678 | 42548 | 3/25/2023 6:08:17 AM | 3/25/2023 6:08:17 AM | IVR call: balance | Received call for balance for account 20032549 undefined | 7 | 2 | 23625 | 78 | ||||||||||||||||||||||||||||||||
| 42545 | 3/25/2023 6:06:58 AM | 3/25/2023 6:07:01 AM | LEAK REPAIRED AND METER CHANGED | Leak was repaired by plumber who damaged the meter and meter was changed | 23 | 3 | 31908 | 17 | 2 | 23 | 1 | 112 | 3241 | ||||||||||||||||||||||||||||
| 1104663 | 42547 | 3/25/2023 5:52:11 AM | 3/25/2023 5:52:12 AM | IVR call: balance | Received call for balance for account 10044610 undefined | 7 | 2 | 4123 | 78 | ||||||||||||||||||||||||||||||||
| 1104640 | 42546 | 3/25/2023 5:36:10 AM | 3/25/2023 5:36:32 AM | IVR call: statement | Received call for statement for account 10368391 sent message: 38743 | 8 | 2 | 25631 | 79 | ||||||||||||||||||||||||||||||||
| 42544 | 3/25/2023 3:43:37 AM | 3/25/2023 3:43:40 AM | Incorrect Charges/Readings | water charges totally incorrect... due to- A. incorrect meter numbers. B. incorrect readings taken. C. historical incorrect back billing to 2014. D. statements indicating 3 different meters on one erf. E. previous query reference number 82876 (over a year ago) | 23 | 3 | 22368 | 17 | 2 | 23 | 1 | 112 | 3240 |