Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1105819 42619 3/27/2023 6:13:09 AM 3/27/2023 6:13:10 AM IVR call: balance Received call for balance for account 10388136 undefined 7 2 7381 78
1105809 42618 3/27/2023 6:09:04 AM 3/27/2023 6:09:05 AM IVR call: balance Received call for balance for account 10026117 undefined 7 2 21807 78
1105801 42617 3/27/2023 6:06:59 AM 3/27/2023 6:07:00 AM IVR call: balance Received call for balance for account 10362701 undefined 7 2 6225 78
1105798 42616 3/27/2023 6:03:22 AM 3/27/2023 6:03:24 AM IVR call: balance Received call for balance for account 10277571 undefined 7 2 6231 78
1105797 42615 3/27/2023 6:02:30 AM 3/27/2023 6:02:31 AM IVR call: balance Received call for balance for account 10064357 undefined 7 2 5927 78
1105795 42614 3/27/2023 6:01:44 AM 3/27/2023 6:01:45 AM IVR call: balance Received call for balance for account 10277571 undefined 7 2 6231 78
1105793 42613 3/27/2023 6:00:06 AM 3/27/2023 6:00:27 AM IVR call: statement Received call for statement for account 10014668 sent message: 38895 8 2 7369 79
1105780 42612 3/27/2023 5:40:06 AM 3/27/2023 5:40:07 AM IVR call: balance Received call for balance for account 10434898 undefined 7 2 9609 78
1105755 42611 3/27/2023 5:06:59 AM 3/27/2023 5:07:00 AM IVR call: balance Received call for balance for account 10436272 undefined 7 2 23903 78
1105721 42610 3/26/2023 7:52:10 PM 3/26/2023 7:52:27 PM IVR call: statement Received call for statement for account 10158414 sent message: 38894 8 2 31778 79
1105717 42609 3/26/2023 7:04:50 PM 3/26/2023 7:05:12 PM IVR call: statement Received call for statement for account 10249290 sent message: 38893 8 2 6173 79
1105715 3/26/2023 7:03:26 PM 3/26/2023 7:03:27 PM IVR call:? Received call for ? for account undefined
1105711 42608 3/26/2023 6:23:33 PM 3/26/2023 6:23:34 PM IVR call: balance Received call for balance for account 10021869 undefined 7 2 7367 78
1105687 42607 3/26/2023 5:13:03 PM 3/26/2023 5:13:04 PM IVR call: balance Received call for balance for account 10348750 undefined 7 2 22968 78
1105685 42606 3/26/2023 5:10:29 PM 3/26/2023 5:10:30 PM IVR call: balance Received call for balance for account 10351486 undefined 7 2 5929 78
1105681 42605 3/26/2023 5:09:13 PM 3/26/2023 5:09:28 PM IVR call: statement Received call for statement for account 10348750 sent message: 38892 8 2 22968 79
28486 3/26/2023 3:27:10 PM 3/26/2023 3:27:13 PM Overcharge on water usage With the reference no 35570 and 73573 still outstanding, I have now attached an account that shows where I have been charged for two meters. On the attached invoice I was charged for 52kl for a period of six months on meter no 130074168 which works out to be 8.2kl per month. On the same statement I was charged for 86kl on the smart meter for a period of four month, which is a total disgrace where I was horribly overcharged. Since the smart meter was installed I have been overcharged every month, there are only two people on the property. A gent from the municipality came and took a photo of my meter as requested by his boss, he could not believe when I told him that I'm been charged between 18 to 23 kl per month, he also stated that I do not have any leaks. I am requesting a credit for every month that I was overcharged 23 3 17602 17 2 23 1 112 2581
28486 3/26/2023 3:27:05 PM 3/26/2023 3:27:08 PM Overcharge on water usage With the reference no 35570 and 73573 still outstanding, I have now attached an account that shows where I have been charged for two meters. On the attached invoice I was charged for 52kl for a period of six months on meter no 130074168 which works out to be 8.2kl per month. On the same statement I was charged for 86kl on the smart meter for a period of four month, which is a total disgrace where I was horribly overcharged. Since the smart meter was installed I have been overcharged every month, there are only two people on the property. A gent from the municipality came and took a photo of my meter as requested by his boss, he could not believe when I told him that I'm been charged between 18 to 23 kl per month, he also stated that I do not have any leaks. I am requesting a credit for every month that I was overcharged 23 3 17602 17 2 23 1 112 2581
28486 3/26/2023 3:25:58 PM 3/26/2023 3:26:01 PM Overcharge on water usage With the reference no 35570 and 73573 still outstanding, I have now attached an account that shows where I have been charged for two meters. On the attached invoice I was charged for 52kl for a period of six months on meter no 130074168 which works out to be 8.2kl per month. On the same statement I was charged for 86kl on the smart meter for a period of four month, which is a total disgrace where I was horribly overcharged. Since the smart meter was installed I have been overcharged every month, there are only two people on the property. A gent from the municipality came and took a photo of my meter as requested by his boss, he could not believe when I told him that I'm been charged between 18 to 23 kl per month, he also stated that I do not have any leaks. I am requesting a credit for every month that I was overcharged 23 3 17602 17 2 23 1 112 2581
1105607 42604 3/26/2023 2:05:38 PM 3/26/2023 2:05:39 PM IVR call: balance Received call for balance for account 10006754 undefined 7 2 5646 78