Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1107379 | 42796 | 3/28/2023 8:16:39 AM | 3/28/2023 8:16:40 AM | IVR call: balance | Received call for balance for account 10071287 undefined | 7 | 2 | 26163 | 78 | ||||||||||||||||||||||||||||||||
| 1107365 | 42795 | 3/28/2023 8:04:43 AM | 3/28/2023 8:04:45 AM | IVR call: balance | Received call for balance for account 10037810 undefined | 7 | 2 | 5769 | 78 | ||||||||||||||||||||||||||||||||
| 1107355 | 42794 | 3/28/2023 7:57:18 AM | 3/28/2023 7:57:19 AM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | ||||||||||||||||||||||||||||||||
| 1107354 | 42793 | 3/28/2023 7:56:09 AM | 3/28/2023 7:56:11 AM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | ||||||||||||||||||||||||||||||||
| 1107351 | 42792 | 3/28/2023 7:53:08 AM | 3/28/2023 7:53:24 AM | IVR call: statement | Received call for statement for account 10441690 sent message: 38987 | 8 | 2 | 31950 | 79 | ||||||||||||||||||||||||||||||||
| 1107347 | 42791 | 3/28/2023 7:52:32 AM | 3/28/2023 7:52:33 AM | IVR call: balance | Received call for balance for account 10441690 undefined | 7 | 2 | 31950 | 78 | ||||||||||||||||||||||||||||||||
| 1107340 | 42790 | 3/28/2023 7:51:42 AM | 3/28/2023 7:51:43 AM | IVR call: balance | Received call for balance for account 10441690 undefined | 7 | 2 | 31950 | 78 | ||||||||||||||||||||||||||||||||
| 1107323 | 42789 | 3/28/2023 7:45:11 AM | 3/28/2023 7:45:12 AM | IVR call: balance | Received call for balance for account 20336811 undefined | 7 | 2 | 7153 | 78 | ||||||||||||||||||||||||||||||||
| 1107313 | 42788 | 3/28/2023 7:44:26 AM | 3/28/2023 7:44:28 AM | IVR call: balance | Received call for balance for account 20336811 undefined | 7 | 2 | 7153 | 78 | ||||||||||||||||||||||||||||||||
| 1107312 | 42787 | 3/28/2023 7:43:03 AM | 3/28/2023 7:43:04 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 1107309 | 42786 | 3/28/2023 7:42:15 AM | 3/28/2023 7:42:16 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 42774 | 3/28/2023 7:41:32 AM | 3/28/2023 7:41:36 AM | Readings Reverted to Interims Again | Good Day, We spent many months/ years battling to get actual readings used, we came right and all was corrected on account, but for the past two months we are being charged interims again. We are worried that this snowballs and becomes a big problem which will take ages to rectify | 23 | 3 | 1357 | 17 | 2 | 23 | 1 | 111 | 3245 | ||||||||||||||||||||||||||||
| 1107307 | 42785 | 3/28/2023 7:40:54 AM | 3/28/2023 7:40:56 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 1107304 | 42784 | 3/28/2023 7:39:53 AM | 3/28/2023 7:39:54 AM | IVR call: balance | Received call for balance for account 10346528 undefined | 7 | 2 | 31949 | 78 | ||||||||||||||||||||||||||||||||
| 1107286 | 42783 | 3/28/2023 7:31:25 AM | 3/28/2023 7:31:44 AM | IVR call: statement | Received call for statement for account 10374305 sent message: 38982 | 8 | 2 | 15004 | 79 | ||||||||||||||||||||||||||||||||
| 1107275 | 42782 | 3/28/2023 7:29:15 AM | 3/28/2023 7:29:32 AM | IVR call: statement | Received call for statement for account 10429045 sent message: 38980 | 8 | 2 | 16138 | 79 | ||||||||||||||||||||||||||||||||
| 1107273 | 42781 | 3/28/2023 7:28:26 AM | 3/28/2023 7:28:26 AM | IVR call:? | Received call for ? for account 10439731 | 31380 | |||||||||||||||||||||||||||||||||||
| 1107270 | 42780 | 3/28/2023 7:28:18 AM | 3/28/2023 7:28:19 AM | IVR call: balance | Received call for balance for account 10429045 undefined | 7 | 2 | 16138 | 78 | ||||||||||||||||||||||||||||||||
| 1107265 | 42779 | 3/28/2023 7:27:33 AM | 3/28/2023 7:27:48 AM | IVR call: statement | Received call for statement for account 10288324 sent message: 38979 | 8 | 2 | 6451 | 79 | ||||||||||||||||||||||||||||||||
| 18371 | 3/28/2023 7:25:33 AM | 3/28/2023 7:25:36 AM | WATER | SUBMITTED REPORT FOR A FIXED METER LEAK BY W/W | 6 | 3 | 17864 | 114 | 17 | 2 | 23 | 1 | 96 | 201 |