Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1110278 | 43111 | 3/30/2023 6:30:14 AM | 3/30/2023 6:30:30 AM | IVR call: statement | Received call for statement for account 10430799 sent message: 39285 | 8 | 2 | 32053 | 79 | ||||||||||||||||||||||||||||||||
| 1110257 | 43109 | 3/30/2023 6:20:56 AM | 3/30/2023 6:20:58 AM | IVR call: balance | Received call for balance for account 10389005 undefined | 7 | 2 | 32051 | 78 | ||||||||||||||||||||||||||||||||
| 1110230 | 43108 | 3/30/2023 5:49:29 AM | 3/30/2023 5:49:47 AM | IVR call: statement | Received call for statement for account 20161569 sent message: 39284 | 8 | 2 | 18671 | 79 | ||||||||||||||||||||||||||||||||
| 1110227 | 43107 | 3/30/2023 5:46:35 AM | 3/30/2023 5:46:54 AM | IVR call: statement | Received call for statement for account 20161569 sent message: 39283 | 8 | 2 | 18671 | 79 | ||||||||||||||||||||||||||||||||
| 1110175 | 43106 | 3/30/2023 4:14:54 AM | 3/30/2023 4:14:55 AM | IVR call: balance | Received call for balance for account 10255633 undefined | 7 | 2 | 31281 | 78 | ||||||||||||||||||||||||||||||||
| 1110078 | 43103 | 3/29/2023 4:48:45 PM | 3/29/2023 4:48:46 PM | IVR call: balance | Received call for balance for account 10385209 undefined | 7 | 2 | 12164 | 78 | ||||||||||||||||||||||||||||||||
| 1110075 | 43102 | 3/29/2023 4:29:56 PM | 3/29/2023 4:30:18 PM | IVR call: statement | Received call for statement for account 10161932 sent message: 39282 | 8 | 2 | 32049 | 79 | ||||||||||||||||||||||||||||||||
| 1110074 | 43101 | 3/29/2023 4:28:43 PM | 3/29/2023 4:28:44 PM | IVR call: balance | Received call for balance for account 10161932 undefined | 7 | 2 | 32049 | 78 | ||||||||||||||||||||||||||||||||
| 1110012 | 43100 | 3/29/2023 2:54:58 PM | 3/29/2023 2:55:17 PM | IVR call: statement | Received call for statement for account 10385209 sent message: 39281 | 8 | 2 | 12164 | 79 | ||||||||||||||||||||||||||||||||
| 1110010 | 43099 | 3/29/2023 2:54:04 PM | 3/29/2023 2:54:05 PM | IVR call: balance | Received call for balance for account 10385209 undefined | 7 | 2 | 12164 | 78 | ||||||||||||||||||||||||||||||||
| 1110009 | 43098 | 3/29/2023 2:53:57 PM | 3/29/2023 2:53:58 PM | IVR call: balance | Received call for balance for account 10385209 undefined | 7 | 2 | 12164 | 78 | ||||||||||||||||||||||||||||||||
| 1110004 | 43097 | 3/29/2023 2:47:53 PM | 3/29/2023 2:48:11 PM | IVR call: statement | Received call for statement for account 20078977 sent message: 39280 | 8 | 2 | 14490 | 79 | ||||||||||||||||||||||||||||||||
| 1109999 | 43096 | 3/29/2023 2:46:13 PM | 3/29/2023 2:46:14 PM | IVR call: balance | Received call for balance for account 10439387 undefined | 7 | 2 | 31344 | 78 | ||||||||||||||||||||||||||||||||
| 1109996 | 43095 | 3/29/2023 2:45:15 PM | 3/29/2023 2:45:16 PM | IVR call: balance | Received call for balance for account 10360206 undefined | 7 | 2 | 2067 | 78 | ||||||||||||||||||||||||||||||||
| 1109991 | 43094 | 3/29/2023 2:39:52 PM | 3/29/2023 2:39:53 PM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 1109990 | 43093 | 3/29/2023 2:39:11 PM | 3/29/2023 2:39:12 PM | IVR call: balance | Received call for balance for account 10354611 undefined | 7 | 2 | 30001 | 78 | ||||||||||||||||||||||||||||||||
| 1109989 | 43092 | 3/29/2023 2:38:11 PM | 3/29/2023 2:38:12 PM | IVR call: balance | Received call for balance for account 10007548 undefined | 7 | 2 | 7442 | 78 | ||||||||||||||||||||||||||||||||
| 1109988 | 43091 | 3/29/2023 2:37:16 PM | 3/29/2023 2:37:17 PM | IVR call: balance | Received call for balance for account 10007548 undefined | 7 | 2 | 7442 | 78 | ||||||||||||||||||||||||||||||||
| 43090 | 3/29/2023 2:26:25 PM | 3/29/2023 2:26:28 PM | Incorrect billing of water | We have been billed incorrectly for water ever since they installed the new water metres. We have queried and queried and still to date, no investigation has been done. Then our metre was stolen but we were still being billed random amounts and a few weeks ago, the metre tap was stolen as well. Please investigate. | 23 | 3 | 4789 | 15 | 2 | 23 | 1 | 50 | 3266 | ||||||||||||||||||||||||||||
| 22655 | 3/29/2023 2:10:32 PM | 3/29/2023 2:10:35 PM | refuse | acc.10131275, erf53688 the incorrect re fuse charge of R781 has at last been removed from our rates acc,Howeverthe overcharged amount for that payment over many previous months is R12847.40 please credit this account. Also ourFebuary payment ofR3118.84 is not reflected in my march rates acc ,please credit my account accordingly. | 23 | 3 | 27917 | 5 | 2 | 23 | 4 | 121 | 1942 |