Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1110525 | 43129 | 3/30/2023 7:56:45 AM | 3/30/2023 7:57:06 AM | IVR call: statement | Received call for statement for account 10366574 sent message: 39305 | 8 | 2 | 32059 | 79 | ||||||||||||||||||||||||||||||||
| 1110511 | 43127 | 3/30/2023 7:51:55 AM | 3/30/2023 7:51:56 AM | IVR call: balance | Received call for balance for account 10355873 undefined | 7 | 2 | 17566 | 78 | ||||||||||||||||||||||||||||||||
| 1110504 | 43126 | 3/30/2023 7:48:36 AM | 3/30/2023 7:48:36 AM | IVR call:? | Received call for ? for account 10027878 | 32057 | |||||||||||||||||||||||||||||||||||
| 1110501 | 43125 | 3/30/2023 7:47:38 AM | 3/30/2023 7:47:39 AM | IVR call: balance | Received call for balance for account 10434882 undefined | 7 | 2 | 15950 | 78 | ||||||||||||||||||||||||||||||||
| 1110500 | 43124 | 3/30/2023 7:46:56 AM | 3/30/2023 7:46:57 AM | IVR call: balance | Received call for balance for account 10434882 undefined | 7 | 2 | 15950 | 78 | ||||||||||||||||||||||||||||||||
| 11948 | 3/30/2023 7:40:59 AM | 3/30/2023 7:41:05 AM | 10279966 | Geyser burst at property. Plumbers report attached. | 23 | 3 | 10906 | 17 | 2 | 23 | 1 | 96 | 305 | ||||||||||||||||||||||||||||
| 43123 | 3/30/2023 7:30:56 AM | 4/3/2023 7:59:52 AM | Incorrect water billing March 2023 account | Incorrect water billing March 2023 account<div><br></div><div><b><u>QRC Response-</u></b></div><div>Request sent to Billing on 03.04.2023 to remove the old meter</div><div>Check reading requested to verify the Feb 2023 reading before proceeding with any adjustment.</div><div>Consumer to advise if any leaks were repaired since 2021 to date.</div><div>Progress will be updated within 30-90 days</div> | 30 | 3 | 32056 | 21 | 13 | 2 | 26 | 1 | 111 | 145048 | 21 | 13 | |||||||||||||||||||||||||
| 40441 | 3/30/2023 7:29:32 AM | 3/30/2023 7:29:35 AM | Erf 15796 East London sold 10/2021 | Erf 15796 East London was sold to Mr Aphendulwe Qwele ID 8601115493089, in 09/2021 and the transfer was registered at the King Willimas Town deeds office on 29/10/2021. We on 02/011/2021 requested a refund of funds paid to BCMM. Our electronic reference number is 12040642. The request was acknowledged on 04/11/2021 -council reference number 10035683. We are almost 2 years down the line and we have still not received the refund, not has the municipal account been transferred to Mr. Qwele as we are still receiving monthly invoices from BCMM. Please can I request your urgent attention to this matter, failing which will lead to legal action being taken at the cost of BCMM. | 23 | 3 | 21741 | 5 | 2 | 23 | 6 | 122 | 3119 | ||||||||||||||||||||||||||||
| 1110458 | 43122 | 3/30/2023 7:29:19 AM | 3/30/2023 7:29:20 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | ||||||||||||||||||||||||||||||||
| 1110440 | 43121 | 3/30/2023 7:21:30 AM | 3/30/2023 7:22:16 AM | IVR call: meter-reading | Received call for meter-reading for account 10427486 Meter reading: [277] Meter type: [water] | 10 | 2 | 3703 | 81 | ||||||||||||||||||||||||||||||||
| 1110424 | 43120 | 3/30/2023 7:16:36 AM | 3/30/2023 7:17:16 AM | IVR call: statement | Received call for statement for account 10020649 sent message: 39293 | 8 | 2 | 32055 | 79 | ||||||||||||||||||||||||||||||||
| 1110423 | 43119 | 3/30/2023 7:15:57 AM | 3/30/2023 7:15:58 AM | IVR call:? | Received call for ? for account 10271587 | 1164 | |||||||||||||||||||||||||||||||||||
| 1110353 | 43118 | 3/30/2023 6:58:54 AM | 3/30/2023 6:58:55 AM | IVR call: balance | Received call for balance for account 10037204 undefined | 7 | 2 | 5079 | 78 | ||||||||||||||||||||||||||||||||
| 1110346 | 43117 | 3/30/2023 6:56:03 AM | 3/30/2023 6:56:21 AM | IVR call: statement | Received call for statement for account 10345812 sent message: 39292 | 8 | 2 | 2828 | 79 | ||||||||||||||||||||||||||||||||
| 1110343 | 43116 | 3/30/2023 6:54:30 AM | 3/30/2023 6:54:31 AM | IVR call: balance | Received call for balance for account 10206864 undefined | 7 | 2 | 5207 | 78 | ||||||||||||||||||||||||||||||||
| 1110339 | 43115 | 3/30/2023 6:53:26 AM | 3/30/2023 6:53:27 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | ||||||||||||||||||||||||||||||||
| 1110332 | 43114 | 3/30/2023 6:51:44 AM | 3/30/2023 6:51:45 AM | IVR call: balance | Received call for balance for account 10021071 undefined | 7 | 2 | 14113 | 78 | ||||||||||||||||||||||||||||||||
| 1110296 | 43113 | 3/30/2023 6:35:39 AM | 3/30/2023 6:35:40 AM | IVR call: balance | Received call for balance for account 10356159 undefined | 7 | 2 | 24507 | 78 | ||||||||||||||||||||||||||||||||
| 43112 | 3/30/2023 6:35:00 AM | 4/17/2023 7:43:00 AM | WATER | PLEASE SPLIT THE CONSUMPTION | 6 | 3 | 32054 | 114 | 17 | 2 | 23 | 1 | 112 | 145469 | 201 | ||||||||||||||||||||||||||
| 43110 | 3/30/2023 6:31:41 AM | 3/30/2023 6:31:43 AM | Incorrect back charge on March account for sewrage..incorrect. | Back charge on sewerage for March account incorrect..was done on Feb 2023 account. | 6 | 3 | 32052 | 21 | 5 | 4 | 23 | 4 | 119 | 21 |