Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1110658 43148 3/30/2023 9:14:26 AM 3/30/2023 9:14:39 AM IVR call: statement Received call for statement for account 10052528 sent message: 39319 8 2 4126 79
1110644 43146 3/30/2023 9:05:20 AM 3/30/2023 9:05:21 AM IVR call:? Received call for ? for account 10443203 32069
43144 3/30/2023 8:59:38 AM 3/31/2023 2:33:17 PM 6 months policy &nbsp;6 months policy APPLIED FOR 3 METERS ON 2023/02 PERIOD<br/><b>Journal Number</b>: [211779]<br/><b>Journal Amount</b>: [798362.98] 27 3 32067 13 15 2 23 1 101 3/31/2023 2:33:09 PM 2 13 2
1110634 43145 3/30/2023 8:59:26 AM 3/30/2023 8:59:27 AM IVR call: balance Received call for balance for account 10376297 undefined 7 2 27103 78
43141 3/30/2023 8:49:43 AM 3/30/2023 8:49:47 AM Water overcharge We are being charged between 31 000 - 34 000 kl of water a month, every month for the last 3 years and this is impossible as we are a residence, not a business. Our neighbors are all being charged around 13 000 kl a month. We have been trying to sort this out for 3 years now with no luck. 23 3 32065 17 2 23 1 111 3269
1110621 43143 3/30/2023 8:49:32 AM 3/30/2023 8:49:47 AM IVR call: statement Received call for statement for account 20548358 sent message: 39316 8 2 21756 79
1110617 43142 3/30/2023 8:48:28 AM 3/30/2023 8:48:29 AM IVR call: balance Received call for balance for account 10360196 undefined 7 2 3067 78
1110614 43140 3/30/2023 8:44:18 AM 3/30/2023 8:44:19 AM IVR call: balance Received call for balance for account 10114571 undefined 7 2 26959 78
43139 3/30/2023 8:43:02 AM 3/30/2023 8:43:33 AM Incorrect basic charge The consumer is billed on scale 3b instead of scale 3a on&nbsp; the basic charge 30 3 32064 30 2 2 50 30 30
1110609 43138 3/30/2023 8:39:26 AM 3/30/2023 8:39:27 AM IVR call: balance Received call for balance for account 10047715 undefined 7 2 4697 78
1110607 43137 3/30/2023 8:37:51 AM 3/30/2023 8:37:52 AM IVR call: balance Received call for balance for account 10038551 undefined 7 2 11420 78
1110606 43136 3/30/2023 8:36:58 AM 3/30/2023 8:36:59 AM IVR call: balance Received call for balance for account 10038551 undefined 7 2 11420 78
1110602 43135 3/30/2023 8:35:50 AM 3/30/2023 8:35:51 AM IVR call: balance Received call for balance for account 10378449 undefined 7 2 31312 78
43133 3/30/2023 8:35:43 AM 3/30/2023 8:35:47 AM WATER PLEASE SPLIT&nbsp; CONSUMPTION 6 3 32063 114 17 2 23 1 112 201
1110601 43134 3/30/2023 8:35:23 AM 3/30/2023 8:35:24 AM IVR call: balance Received call for balance for account 10006459 undefined 7 2 6609 78
1110598 43132 3/30/2023 8:34:29 AM 3/30/2023 8:34:30 AM IVR call: balance Received call for balance for account 20548358 undefined 7 2 21756 78
1110594 3/30/2023 8:33:40 AM 3/30/2023 8:33:41 AM IVR call:? Received call for ? for account undefined
1110578 43131 3/30/2023 8:28:21 AM 3/30/2023 8:28:22 AM IVR call: balance Received call for balance for account 10352648 undefined 7 2 26705 78
43130 3/30/2023 8:16:25 AM 3/30/2023 8:16:28 AM water split consumption to be applied ..consumer billed for 168 kl for 2 months 6 3 32062 112 15 2 23 1 50 203
43128 3/30/2023 7:58:20 AM 3/30/2023 7:58:23 AM incorrect reading captured incorrect reading captured see attachment 6 3 32058 150 17 2 23 1 111 903