Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1111450 | 43237 | 3/30/2023 4:41:39 PM | 3/30/2023 4:41:40 PM | IVR call: balance | Received call for balance for account 20491944 undefined | 7 | 2 | 5406 | 78 | ||||||||||||||||||||||||||||||||
| 1111437 | 43236 | 3/30/2023 4:28:38 PM | 3/30/2023 4:28:56 PM | IVR call: statement | Received call for statement for account 10369696 sent message: 39411 | 8 | 2 | 21567 | 79 | ||||||||||||||||||||||||||||||||
| 1111410 | 43235 | 3/30/2023 4:05:21 PM | 3/30/2023 4:06:44 PM | IVR call: statement | Received call for statement for account 10425557 sent message: 39410 | 8 | 2 | 29681 | 79 | ||||||||||||||||||||||||||||||||
| 1111396 | 43234 | 3/30/2023 3:49:13 PM | 3/30/2023 3:49:14 PM | IVR call: balance | Received call for balance for account 10027308 undefined | 7 | 2 | 4284 | 78 | ||||||||||||||||||||||||||||||||
| 43233 | 3/30/2023 3:27:49 PM | 3/30/2023 3:27:51 PM | Water query | High water bill in July 2022, August 2022, September 2022, October 2022, November 2022, December 2022 and January 2023. | 5 | 2 | 32103 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 1111352 | 43232 | 3/30/2023 3:14:53 PM | 3/30/2023 3:15:08 PM | IVR call: meter-reading | Received call for meter-reading for account 10269049 Meter reading: [119] Meter type: [water] | 10 | 2 | 23070 | 81 | ||||||||||||||||||||||||||||||||
| 1111337 | 43230 | 3/30/2023 2:56:18 PM | 3/30/2023 2:56:19 PM | IVR call: balance | Received call for balance for account 10437874 undefined | 7 | 2 | 27126 | 78 | ||||||||||||||||||||||||||||||||
| 1111324 | 43229 | 3/30/2023 2:26:57 PM | 3/30/2023 2:27:13 PM | IVR call: statement | Received call for statement for account 10437874 sent message: 39408 | 8 | 2 | 27126 | 79 | ||||||||||||||||||||||||||||||||
| 1111323 | 43228 | 3/30/2023 2:26:44 PM | 3/30/2023 2:26:45 PM | IVR call: balance | Received call for balance for account 10412412 undefined | 7 | 2 | 2815 | 78 | ||||||||||||||||||||||||||||||||
| 1111320 | 43227 | 3/30/2023 2:25:57 PM | 3/30/2023 2:25:58 PM | IVR call: balance | Received call for balance for account 10437874 undefined | 7 | 2 | 27126 | 78 | ||||||||||||||||||||||||||||||||
| 1111317 | 43226 | 3/30/2023 2:24:53 PM | 3/30/2023 2:24:54 PM | IVR call: balance | Received call for balance for account 10412412 undefined | 7 | 2 | 2815 | 78 | ||||||||||||||||||||||||||||||||
| 1111315 | 43225 | 3/30/2023 2:23:51 PM | 3/30/2023 2:23:52 PM | IVR call: balance | Received call for balance for account 10394297 undefined | 7 | 2 | 27074 | 78 | ||||||||||||||||||||||||||||||||
| 1111314 | 43224 | 3/30/2023 2:23:16 PM | 3/30/2023 2:23:17 PM | IVR call: balance | Received call for balance for account 10437874 undefined | 7 | 2 | 27126 | 78 | ||||||||||||||||||||||||||||||||
| 1111312 | 43223 | 3/30/2023 2:22:43 PM | 3/30/2023 2:22:44 PM | IVR call: balance | Received call for balance for account 10394297 undefined | 7 | 2 | 27074 | 78 | ||||||||||||||||||||||||||||||||
| 14870 | 3/30/2023 2:10:11 PM | 3/30/2023 2:10:13 PM | WATER QUERY 2021 - TO DATE | WE HAVE A WATER QUERY ON THIS ACCOUNT SINCE JAN 2021 - WE HAVE BEEN DISCONNECTED 3 TIMES AT THIS PROPERTY WE HAD TO PAY EVERYTHING BECAUSE OF QUERIES NOT BEING RESOLVED, NOW THE PROPERTY IS SOLD AND THE QUERY IS STILL ONGOING? PLEASE PROVIDE FEEDBACK! | 23 | 3 | 14062 | 15 | 2 | 23 | 1 | 50 | 449 | ||||||||||||||||||||||||||||
| 14870 | 3/30/2023 2:07:08 PM | 4/29/2023 7:34:45 AM | PROPERTY SOLD | THIS PROPERTY HAS BEEN SOLD YET WE STILL GET BILLED???? PLEASE PROVIDE FEEDBACK AS TO WHY ??<div><br></div><div>QRC RESPONSE 2023.04.29</div><div>LATE TERMINATION DONE 2023.04.12</div> | 27 | 3 | 14062 | 5 | 2 | 23 | 6 | 122 | 4/29/2023 7:34:45 AM | 145787 | 4 | 449 | 4 | ||||||||||||||||||||||||
| 14870 | 3/30/2023 2:03:28 PM | 3/30/2023 2:03:31 PM | SEWERAGE TO HIGH | PLEASE CAN YOU EXPLAIN THE CHARGES ON THIS ACCOUNT? THE SEWERAGE CHARGES ARE EXTREMELY HIGH, PLEASE PROVIDE FEEDBACK ON HOW THIS IS BILLED AS WELL, THIS HAS BEEN QUERIED SINCE 2021 | 23 | 3 | 14056 | 5 | 2 | 23 | 93 | 50 | 449 | ||||||||||||||||||||||||||||
| 1111285 | 43222 | 3/30/2023 1:58:55 PM | 3/30/2023 1:58:56 PM | IVR call: balance | Received call for balance for account 10054010 undefined | 7 | 2 | 5022 | 78 | ||||||||||||||||||||||||||||||||
| 1111284 | 43221 | 3/30/2023 1:58:30 PM | 3/30/2023 1:58:31 PM | IVR call: balance | Received call for balance for account 10283819 undefined | 7 | 2 | 8466 | 78 | ||||||||||||||||||||||||||||||||
| 14870 | 3/30/2023 1:53:56 PM | 3/30/2023 1:54:00 PM | SEWERAGE HIGH | PLEASE CAN YOU EXPLAIN THE CHARGES ON THIS ACCOUNT? THE SEWERAGE CHARGES ARE EXTREMELY HIGH, PLEASE PROVIDE FEEDBACK ON HOW THIS IS BILLED AS WELL, THIS HAS BEEN QUERIED SINCE 2021 | 23 | 3 | 14060 | 5 | 2 | 23 | 93 | 56 | 449 |