Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
43039 3/31/2023 9:53:24 AM 3/31/2023 9:53:28 AM Mr. KB Greenberg Kindly take note of questions in the supporting document provided. In short the reading has been backdated to 2015. This is obviously incorrect. 23 3 32020 17 2 23 1 111 3259
43294 3/31/2023 9:48:45 AM 3/31/2023 9:48:47 AM WATER SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK AND PLEASE APPLY SIX MONTHS POLICY FOR A PERIOD 2019/11/22. 6 3 32124 114 17 2 23 1 96 201
1111983 43293 3/31/2023 9:37:43 AM 3/31/2023 9:37:58 AM IVR call: statement Received call for statement for account 10347935 sent message: 39467 8 2 23335 79
1111974 43292 3/31/2023 9:31:33 AM 3/31/2023 9:31:34 AM IVR call: balance Received call for balance for account 10038734 undefined 7 2 7786 78
43291 3/31/2023 9:24:45 AM 3/31/2023 9:31:38 AM water pleas split consumption 6 3 32123 110 17 2 23 1 112 144981 205
1111960 43290 3/31/2023 9:21:44 AM 3/31/2023 9:21:45 AM IVR call: balance Received call for balance for account 10434882 undefined 7 2 15950 78
1111957 43289 3/31/2023 9:18:14 AM 3/31/2023 9:18:15 AM IVR call: balance Received call for balance for account 10021984 undefined 7 2 3828 78
43288 3/31/2023 9:16:22 AM 4/29/2023 8:25:30 AM WATER PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2023/02/25.<div><b><u>QRC RESPONSE:</u></b></div><div>6 months policy done for 202004</div><br/><b>Journal Number</b>: [499076] 24 3 32122 114 15 2 23 1 101 201 6
1111942 43287 3/31/2023 9:10:17 AM 3/31/2023 9:10:18 AM IVR call: balance Received call for balance for account 10225030 undefined 7 2 5424 78
1111940 43285 3/31/2023 9:09:37 AM 3/31/2023 9:09:38 AM IVR call: balance Received call for balance for account 10225030 undefined 7 2 5424 78
1111937 43284 3/31/2023 9:08:10 AM 3/31/2023 9:08:11 AM IVR call: balance Received call for balance for account 10225030 undefined 7 2 5424 78
43283 3/31/2023 9:04:09 AM 3/31/2023 9:05:37 AM WATER LEAKS CONSUMER HAD LEAKS WHICH WERE FIXED ON 29.03.2023.PLUMBERS REPORT SUBMITTED AT DIMBAZA CIVIC CENTRE. 6 3 32120 162 17 3 23 1 96 916 916
43282 3/31/2023 9:02:01 AM 3/31/2023 9:02:03 AM high water consumption queried for a period of September 2020 can you please split consumption split consumption 6 3 32119 150 15 2 23 1 101 903
43281 3/31/2023 8:50:57 AM 3/31/2023 8:51:00 AM water split consumption requested, reading 0402 taken 31/03/2023 6 3 32118 114 17 2 23 1 111 201
1111908 43280 3/31/2023 8:44:27 AM 3/31/2023 8:44:28 AM IVR call: balance Received call for balance for account 10419878 undefined 7 2 4106 78
1111900 43279 3/31/2023 8:39:52 AM 3/31/2023 8:39:53 AM IVR call: balance Received call for balance for account 10278726 undefined 7 2 10158 78
43278 3/31/2023 8:36:45 AM 3/31/2023 8:36:48 AM high water consumption queried high water consumption queried 6 3 32117 150 17 2 23 1 96 903
1111896 43277 3/31/2023 8:34:51 AM 3/31/2023 8:35:15 AM IVR call: statement Received call for statement for account 10278726 sent message: 39443 8 2 10158 79
1111895 43276 3/31/2023 8:34:36 AM 3/31/2023 8:34:37 AM IVR call: balance Received call for balance for account 10025724 undefined 7 2 6525 78
1111894 43275 3/31/2023 8:33:59 AM 3/31/2023 8:34:00 AM IVR call: balance Received call for balance for account 10025724 undefined 7 2 6525 78