Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1112240 | 43313 | 3/31/2023 12:06:50 PM | 3/31/2023 12:06:51 PM | IVR call: balance | Received call for balance for account 10382420 undefined | 7 | 2 | 7938 | 78 | ||||||||||||||||||||||||||||||||
| 1112233 | 43312 | 3/31/2023 11:58:01 AM | 3/31/2023 11:58:02 AM | IVR call: balance | Received call for balance for account 10141331 undefined | 7 | 2 | 31756 | 78 | ||||||||||||||||||||||||||||||||
| 1112214 | 43311 | 3/31/2023 11:45:13 AM | 3/31/2023 11:45:30 AM | IVR call: statement | Received call for statement for account 10442086 sent message: 39499 | 8 | 2 | 29863 | 79 | ||||||||||||||||||||||||||||||||
| 1112207 | 43310 | 3/31/2023 11:40:57 AM | 3/31/2023 11:41:12 AM | IVR call: statement | Received call for statement for account 10375383 sent message: 39498 | 8 | 2 | 19542 | 79 | ||||||||||||||||||||||||||||||||
| 1112204 | 43309 | 3/31/2023 11:39:25 AM | 3/31/2023 11:39:26 AM | IVR call: balance | Received call for balance for account 10010100 undefined | 7 | 2 | 32132 | 78 | ||||||||||||||||||||||||||||||||
| 1112189 | 43308 | 3/31/2023 11:26:12 AM | 3/31/2023 11:26:14 AM | IVR call: balance | Received call for balance for account 10298022 undefined | 7 | 2 | 16817 | 78 | ||||||||||||||||||||||||||||||||
| 1112175 | 43307 | 3/31/2023 11:17:36 AM | 3/31/2023 11:17:48 AM | IVR call: statement | Received call for statement for account 10347935 sent message: 39497 | 8 | 2 | 23335 | 79 | ||||||||||||||||||||||||||||||||
| 1112167 | 43306 | 3/31/2023 11:10:31 AM | 3/31/2023 11:10:32 AM | IVR call: balance | Received call for balance for account 10405112 undefined | 7 | 2 | 11002 | 78 | ||||||||||||||||||||||||||||||||
| 43305 | 3/31/2023 11:07:41 AM | 3/31/2023 11:07:58 AM | meter no read | kindly apply a 6 months policy backcharge. from 2020/11 last reading date then smartmeter installed/activated on 2022/11 | 23 | 3 | 32131 | 210 | 15 | 3 | 23 | 1 | 101 | 1516 | 1516 | ||||||||||||||||||||||||||
| 1112158 | 43304 | 3/31/2023 11:00:02 AM | 3/31/2023 11:00:03 AM | IVR call: balance | Received call for balance for account 10036163 undefined | 7 | 2 | 32130 | 78 | ||||||||||||||||||||||||||||||||
| 1112129 | 43303 | 3/31/2023 10:40:31 AM | 3/31/2023 10:40:32 AM | IVR call: balance | Received call for balance for account 10438806 undefined | 7 | 2 | 32129 | 78 | ||||||||||||||||||||||||||||||||
| 1112123 | 43302 | 3/31/2023 10:35:46 AM | 3/31/2023 10:35:47 AM | IVR call: balance | Received call for balance for account 10025620 undefined | 7 | 2 | 339 | 78 | ||||||||||||||||||||||||||||||||
| 38076 | 3/31/2023 10:27:35 AM | 3/31/2023 10:27:38 AM | Mr | I was charged 30kl for water. How is this possible. There are 2 of us and we don't even use a hose pipe | 23 | 3 | 30106 | 15 | 2 | 23 | 1 | 50 | 3016 | ||||||||||||||||||||||||||||
| 43301 | 3/31/2023 10:27:14 AM | 3/31/2023 11:24:26 AM | water charged in error | Water charged in 2021/05 charged in error. <div><br></div><div>Adjustment done 2023/03 by QRC, water charge reversed.</div><br><b>Journal Number</b>: [235419]<br/><b>Journal Amount</b>: [-R2018.82] | 27 | 3 | 32127 | 13 | 15 | 2 | 23 | 1 | 50 | 3/31/2023 11:24:19 AM | 3 | 13 | 3 | ||||||||||||||||||||||||
| 1112104 | 43300 | 3/31/2023 10:22:48 AM | 3/31/2023 10:22:49 AM | IVR call: balance | Received call for balance for account 10402495 undefined | 7 | 2 | 4105 | 78 | ||||||||||||||||||||||||||||||||
| 1112102 | 43299 | 3/31/2023 10:22:03 AM | 3/31/2023 10:22:04 AM | IVR call: balance | Received call for balance for account 10402495 undefined | 7 | 2 | 4105 | 78 | ||||||||||||||||||||||||||||||||
| 1112098 | 43298 | 3/31/2023 10:21:28 AM | 3/31/2023 10:21:44 AM | IVR call: statement | Received call for statement for account 10372015 sent message: 39480 | 8 | 2 | 18743 | 79 | ||||||||||||||||||||||||||||||||
| 43295 | 3/31/2023 10:12:05 AM | 4/29/2023 7:10:24 AM | late termination,sold oct 2022 | late termination,sold oct 2022.<div><br></div><div>QRC RESPONSE : 29.04.2023</div><div>SEND TO BILLING DEPARTMENT DATE OF NEW OWNER REGISTRATION DATE 2022.09.08</div> | 30 | 3 | 32125 | 21 | 5 | 2 | 1 | 6 | 122 | 145784 | 21 | 4 | |||||||||||||||||||||||||
| 1112054 | 43297 | 3/31/2023 10:11:55 AM | 3/31/2023 10:11:56 AM | IVR call: balance | Received call for balance for account 10076500 undefined | 7 | 2 | 6473 | 78 | ||||||||||||||||||||||||||||||||
| 43296 | 3/31/2023 10:11:25 AM | 3/31/2023 10:11:28 AM | water | plumber's letter submitted | 6 | 3 | 32126 | 110 | 17 | 2 | 23 | 1 | 96 | 205 |