Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1113161 | 43403 | 4/2/2023 7:02:05 PM | 4/2/2023 7:02:06 PM | IVR call: balance | Received call for balance for account 20075302 undefined | 7 | 2 | 32152 | 78 | ||||||||||||||||||||||||||||||||
| 1113160 | 43402 | 4/2/2023 7:00:39 PM | 4/2/2023 7:00:40 PM | IVR call: balance | Received call for balance for account 20103052 undefined | 7 | 2 | 32151 | 78 | ||||||||||||||||||||||||||||||||
| 1113159 | 43401 | 4/2/2023 6:59:10 PM | 4/2/2023 6:59:11 PM | IVR call: balance | Received call for balance for account 20142196 undefined | 7 | 2 | 32150 | 78 | ||||||||||||||||||||||||||||||||
| 1113158 | 43400 | 4/2/2023 6:57:34 PM | 4/2/2023 6:57:36 PM | IVR call: balance | Received call for balance for account 20142213 undefined | 7 | 2 | 32149 | 78 | ||||||||||||||||||||||||||||||||
| 1113155 | 43399 | 4/2/2023 6:51:52 PM | 4/2/2023 6:51:53 PM | IVR call: balance | Received call for balance for account 20141883 undefined | 7 | 2 | 32148 | 78 | ||||||||||||||||||||||||||||||||
| 34607 | 4/2/2023 6:38:39 PM | 4/2/2023 6:38:42 PM | Refund due 10255317 Drakensberg 6 | Kindly refund us the credit on our account | 23 | 3 | 32147 | 5 | 2 | 23 | 6 | 122 | 2841 | ||||||||||||||||||||||||||||
| 43398 | 4/2/2023 6:34:10 PM | 4/2/2023 6:35:47 PM | water query | consumer logged a water query at Beacon Bay and Gonubie offices and none have issued a water query this is back dated to FEBRUARY 2022. Consumer will phone water works to come and test meter to see if its running as per schedule as her own plumber have indicated there is no leak within her yard.<div>In</div><div>Read T</div><div>Days</div><div>Units</div><div>Tariff</div><div>Amount</div><div>1 3 31 6.110 18.539260 113.29</div><div>2 4.073 18.902810 77.01</div><div>3 10.184 26.253550 267.39</div><div>4 10.184 170.161850 1733.06</div><div>5 9.445 213.543600 2017.05</div><div><br></div><div> Incl VATUnits4838.9740.000</div> | 30 | 3 | 32146 | 23 | 2 | 1 | 96 | 23 | 23 | ||||||||||||||||||||||||||||
| 1113149 | 43397 | 4/2/2023 5:24:40 PM | 4/2/2023 5:24:41 PM | IVR call: balance | Received call for balance for account 10036841 undefined | 7 | 2 | 8196 | 78 | ||||||||||||||||||||||||||||||||
| 1113139 | 43396 | 4/2/2023 4:55:35 PM | 4/2/2023 4:55:36 PM | IVR call: balance | Received call for balance for account 10020611 undefined | 7 | 2 | 6034 | 78 | ||||||||||||||||||||||||||||||||
| 1113138 | 43395 | 4/2/2023 4:54:34 PM | 4/2/2023 4:54:36 PM | IVR call: balance | Received call for balance for account 10438468 undefined | 7 | 2 | 26296 | 78 | ||||||||||||||||||||||||||||||||
| 1113137 | 43394 | 4/2/2023 4:53:40 PM | 4/2/2023 4:53:41 PM | IVR call: balance | Received call for balance for account 10438468 undefined | 7 | 2 | 26296 | 78 | ||||||||||||||||||||||||||||||||
| 1113119 | 43393 | 4/2/2023 4:30:05 PM | 5/31/2023 1:06:30 PM | IVR call: meter-reading | Received call for meter-reading for account 10427369 Meter reading: [0237] Meter type: [water] | 10 | 2 | 24202 | 81 | 146830 | |||||||||||||||||||||||||||||||
| 1113118 | 43392 | 4/2/2023 4:28:50 PM | 4/2/2023 4:29:21 PM | IVR call: meter-reading | Received call for meter-reading for account 10427369 Meter reading: [0] Meter type: [water] | 10 | 2 | 24202 | 81 | ||||||||||||||||||||||||||||||||
| 1113095 | 43391 | 4/2/2023 3:32:53 PM | 4/2/2023 3:33:10 PM | IVR call: statement | Received call for statement for account 10190173 sent message: 39571 | 8 | 2 | 4212 | 79 | ||||||||||||||||||||||||||||||||
| 1113094 | 43390 | 4/2/2023 3:31:57 PM | 4/2/2023 3:31:58 PM | IVR call: balance | Received call for balance for account 10190173 undefined | 7 | 2 | 4212 | 78 | ||||||||||||||||||||||||||||||||
| 1113093 | 43389 | 4/2/2023 3:31:22 PM | 4/2/2023 3:31:23 PM | IVR call: balance | Received call for balance for account 10190173 undefined | 7 | 2 | 4212 | 78 | ||||||||||||||||||||||||||||||||
| 16286 | 4/2/2023 2:46:02 PM | 4/2/2023 2:46:05 PM | double charge for fire, sewer and refuse | Account is for a flat on erf 65479, Fire, refuse and sewer are already charged on the main dwelling with account number 10018297 | 23 | 3 | 15601 | 5 | 2 | 23 | 3 | 105 | 660 | ||||||||||||||||||||||||||||
| 16286 | 4/2/2023 2:40:33 PM | 4/2/2023 2:40:35 PM | ERf 65479 sub division | Erf 65479 has been subdivided into erf 90319 of 853m2 and the remainder erf 65479 of 511m2 | 23 | 3 | 15603 | 5 | 2 | 23 | 6 | 60 | 660 | ||||||||||||||||||||||||||||
| 1113086 | 43388 | 4/2/2023 2:39:03 PM | 4/2/2023 2:39:04 PM | IVR call: balance | Received call for balance for account 10439576 undefined | 7 | 2 | 31118 | 78 | ||||||||||||||||||||||||||||||||
| 16286 | 4/2/2023 2:29:25 PM | 4/2/2023 2:29:28 PM | Rates | Reduced erf size due to sub division and incorrect erf numbers and addresses. | 23 | 3 | 15603 | 5 | 2 | 23 | 8 | 62 | 660 |