Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
48689 5/30/2023 9:58:33 AM 5/30/2023 9:58:35 AM high consumption 2023/03/19 3 1548.000 1.00000 38.000 C 2023/04/21&nbsp;<div>2023/02/19 3 1510.000 1.00000 100.000 C 2023/03/25&nbsp;</div><div>2023/01/19 3 1410.000 1.00000 60.000 C 2023/02/25&nbsp;</div><div>2022/12/19 3 1350.000 1.00000 76.000 C 2023/01/27&nbsp;</div><div>2022/11/19 3 1274.000 1.00000 75.000 C 2022/12/24&nbsp;</div><div>2022/10/19 3 1199.000 1.00000 131.000 C 2022/11/26&nbsp;</div><div>2022/09/19 3 1068.000 1.00000 79.000 C 2022/10/23&nbsp;</div><div>2022/08/19 3 989.000 1.00000 40.000 C 2022/09/25&nbsp;</div><div>2022/07/19 3 949.000 1.00000 49.000 C 2022/08/26</div> 6 3 33495 89 15 4 23 1 50 187
1166151 48690 5/30/2023 9:57:55 AM 5/30/2023 9:57:56 AM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78
31419 5/30/2023 9:43:32 AM 5/30/2023 1:59:21 PM LEAK REBATE QRC RESPONSE:<div>100%&nbsp; LEAK CREDIT ADJUSTMENT DONE FOR 202007-202008, AVERAGE 15KL.</div><br><b>Journal Number</b>: [805267]<br/><b>Journal Amount</b>: [-R42,957.34] 27 3 28067 6 17 2 23 1 96 5/30/2023 1:59:16 PM 3 6 3
1166127 48688 5/30/2023 9:41:42 AM 5/30/2023 9:41:55 AM IVR call: statement Received call for statement for account 10365465 sent message: 43064 8 2 14648 79
1166124 48687 5/30/2023 9:39:48 AM 5/30/2023 9:39:49 AM IVR call: balance Received call for balance for account 10053015 undefined 7 2 21866 78
1166120 48686 5/30/2023 9:38:39 AM 5/30/2023 9:38:42 AM IVR call: balance Received call for balance for account 10072602 undefined 7 2 23333 78
1166118 48685 5/30/2023 9:37:39 AM 5/30/2023 9:37:41 AM IVR call: balance Received call for balance for account 10072602 undefined 7 2 23333 78
25822 5/30/2023 9:36:18 AM 6/1/2023 12:46:24 PM Wrong amount charged Please assist with solving wrong amount charged to wrong meter. 23 3 26735 17 2 23 1 111 2472
1166114 48684 5/30/2023 9:35:33 AM 5/30/2023 9:35:34 AM IVR call: balance Received call for balance for account 10378684 undefined 7 2 4060 78
25822 5/30/2023 9:31:08 AM 6/1/2023 11:24:19 AM Wrong meter number my meter number is CVJK6379. I was charged for METER-NO CUJK6379 on my Bill. 23 3 26735 17 2 23 1 112 2472
48683 5/30/2023 9:30:45 AM 5/30/2023 9:30:48 AM POSSIBLE METER STOPED BO080-Meter Enquiry<div><span style="white-space:pre"> </span></div><div>RmrksDtailBckwFrwdAll</div><div>Stand No: 080 001 NU100473 00000 0000 0000 Restart from Reading Date:&nbsp;</div><div><br></div><div>Acct No: 10419394 Name: MASHIYI AL</div><div>Str. Name: ZONE 01 NU 00473/00 Complx:&nbsp;</div><div>Met.Loc: ZONE 01 NU 00473/00 Serv Rem:&nbsp;</div><div>Meter No: 212071253 Meter Type: MW08 Print:&nbsp;</div><div>Metr.Book: 701 Route: 895 Tar-Code: WA0100</div><div>Cable-Cut: Cable-Cut-Date:&nbsp; &nbsp;</div><div>Inst-No: Inst-Type: Interim: Y</div><div>Taken on</div><div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2023/04/05 3 368.000 1.00000 C 2023/05/26&nbsp;</div><div>2023/03/05 3 368.000 1.00000 C 2023/04/21&nbsp;</div><div>2023/02/05 3 368.000 1.00000 7.000 C 2023/03/25&nbsp;</div><div>2023/01/05 3 361.000 1.00000 C 2023/02/25&nbsp;</div><div>2022/12/05 3 361.000 1.00000 C 2023/01/27&nbsp;</div><div>2022/11/05 3 361.000 1.00000 C 2022/12/24&nbsp;</div><div>2022/10/05 3 361.000 1.00000 9.000 C 2022/11/26&nbsp;</div><div>2022/09/05 3 352.000 1.00000 34.000 C 2022/10/23&nbsp;</div><div>2022/08/05 3 318.000 1.00000 25.000 C 2022/09/25&nbsp;</div><div>2022/07/05 3 293.000 1.00000 20.000 C 2022/08/26&nbsp;</div><div>2022/06/05 3 273.000 1.00000 20.000 C 2022/08/02&nbsp;</div><div>»</div> 6 3 33494 89 17 4 23 1 111 187
48682 5/30/2023 9:26:15 AM 5/30/2023 9:26:18 AM WATER PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 20220423 6 3 33493 114 15 2 23 1 101 201
1166092 48681 5/30/2023 9:23:13 AM 5/30/2023 9:23:27 AM IVR call: statement Received call for statement for account 10346300 sent message: 43055 8 2 28041 79
1166078 48680 5/30/2023 9:16:30 AM 5/30/2023 9:16:31 AM IVR call: balance Received call for balance for account 10298239 undefined 7 2 14366 78
1166076 48679 5/30/2023 9:15:31 AM 5/30/2023 9:15:32 AM IVR call: balance Received call for balance for account 10298239 undefined 7 2 14366 78
1166068 48678 5/30/2023 9:13:54 AM 5/30/2023 9:14:15 AM IVR call: statement Received call for statement for account 10065737 sent message: 43054 8 2 5995 79
1166067 48677 5/30/2023 9:13:03 AM 5/30/2023 9:13:04 AM IVR call: balance Received call for balance for account 10065737 undefined 7 2 5995 78
1166066 48676 5/30/2023 9:12:52 AM 5/30/2023 9:13:08 AM IVR call: statement Received call for statement for account 10351926 sent message: 43053 8 2 27857 79
1166065 48675 5/30/2023 9:12:11 AM 5/30/2023 9:12:12 AM IVR call: balance Received call for balance for account 10065737 undefined 7 2 5995 78
1166061 48674 5/30/2023 9:11:47 AM 5/30/2023 9:11:48 AM IVR call: balance Received call for balance for account 10351926 undefined 7 2 27857 78