Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1113971 | 43476 | 4/3/2023 10:41:49 AM | 4/3/2023 10:42:27 AM | IVR call: statement | Received call for statement for account 10235231 sent message: 39610 | 8 | 2 | 14112 | 79 | ||||||||||||||||||||||||||||||||
| 1113968 | 43475 | 4/3/2023 10:40:54 AM | 4/3/2023 10:40:55 AM | IVR call: balance | Received call for balance for account 10235231 undefined | 7 | 2 | 14112 | 78 | ||||||||||||||||||||||||||||||||
| 1113931 | 43474 | 4/3/2023 10:29:07 AM | 4/3/2023 10:29:08 AM | IVR call: balance | Received call for balance for account 10388529 undefined | 7 | 2 | 18250 | 78 | ||||||||||||||||||||||||||||||||
| 1113921 | 43473 | 4/3/2023 10:25:35 AM | 4/3/2023 10:25:36 AM | IVR call: balance | Received call for balance for account 10406947 undefined | 7 | 2 | 32167 | 78 | ||||||||||||||||||||||||||||||||
| 1113916 | 43472 | 4/3/2023 10:24:15 AM | 4/3/2023 10:24:15 AM | IVR call:? | Received call for ? for account 10406947 | 32167 | |||||||||||||||||||||||||||||||||||
| 1113896 | 43471 | 4/3/2023 10:18:25 AM | 4/3/2023 10:18:47 AM | IVR call: statement | Received call for statement for account 10411732 sent message: 39609 | 8 | 2 | 16220 | 79 | ||||||||||||||||||||||||||||||||
| 1113876 | 43470 | 4/3/2023 10:10:31 AM | 4/3/2023 10:10:32 AM | IVR call: balance | Received call for balance for account 10263645 undefined | 7 | 2 | 4085 | 78 | ||||||||||||||||||||||||||||||||
| 43469 | 4/3/2023 10:07:33 AM | 4/4/2023 12:14:24 PM | Cancellation of Dog Tax | Dog is now deceased and future dog taxes now need to be stopped<div><br></div><div><b><u>QRC RESPONSE:</u></b> Consumer supplied a valid vet invoice for charges to be removed.</div> | 27 | 3 | 14344 | 5 | 2 | 23 | 11 | 72 | 4/4/2023 9:57:25 AM | 145090 | 5 | 3279 | 5 | ||||||||||||||||||||||||
| 1113865 | 43468 | 4/3/2023 10:03:58 AM | 4/3/2023 10:03:59 AM | IVR call: balance | Received call for balance for account 10263645 undefined | 7 | 2 | 4085 | 78 | ||||||||||||||||||||||||||||||||
| 1113859 | 43467 | 4/3/2023 10:02:32 AM | 4/3/2023 10:02:33 AM | IVR call: balance | Received call for balance for account 10295503 undefined | 7 | 2 | 32166 | 78 | ||||||||||||||||||||||||||||||||
| 1113807 | 43466 | 4/3/2023 9:47:21 AM | 4/3/2023 9:47:33 AM | IVR call: meter-reading | Received call for meter-reading for account 10168086 Meter reading: [82] Meter type: [water] | 10 | 2 | 2914 | 81 | ||||||||||||||||||||||||||||||||
| 1113797 | 43465 | 4/3/2023 9:42:22 AM | 4/3/2023 9:42:23 AM | IVR call: balance | Received call for balance for account 10438388 undefined | 7 | 2 | 23586 | 78 | ||||||||||||||||||||||||||||||||
| 1113791 | 43464 | 4/3/2023 9:37:44 AM | 4/3/2023 9:37:45 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 1113786 | 43463 | 4/3/2023 9:35:13 AM | 4/3/2023 9:35:14 AM | IVR call: balance | Received call for balance for account 20483069 undefined | 7 | 2 | 32165 | 78 | ||||||||||||||||||||||||||||||||
| 1113782 | 43462 | 4/3/2023 9:33:37 AM | 4/3/2023 9:33:38 AM | IVR call: balance | Received call for balance for account 20483069 undefined | 7 | 2 | 32165 | 78 | ||||||||||||||||||||||||||||||||
| 1113770 | 43461 | 4/3/2023 9:30:16 AM | 4/3/2023 9:30:17 AM | IVR call: balance | Received call for balance for account 10377825 undefined | 7 | 2 | 32164 | 78 | ||||||||||||||||||||||||||||||||
| 1113727 | 43460 | 4/3/2023 9:20:03 AM | 4/3/2023 9:20:05 AM | IVR call: balance | Received call for balance for account 10112760 undefined | 7 | 2 | 7306 | 78 | ||||||||||||||||||||||||||||||||
| 43457 | 4/3/2023 9:14:27 AM | 4/24/2023 12:59:06 PM | additional water bill | I have been billed for an additional water meter account with account number 222047296 from October 2022 till today. This mistake firstly done on the 27/08/2022 and was rectified on statement of the 24/09/2022. After that I have been getting my statement with this additional meter. Please rectify and the money I have paid so far be credited to my account. I have attached the latest statement. | 23 | 3 | 6393 | 15 | 2 | 23 | 1 | 50 | 145661 | 3278 | |||||||||||||||||||||||||||
| 1113703 | 43459 | 4/3/2023 9:10:27 AM | 4/3/2023 9:10:28 AM | IVR call: balance | Received call for balance for account 20248481 undefined | 7 | 2 | 32163 | 78 | ||||||||||||||||||||||||||||||||
| 1113699 | 43458 | 4/3/2023 9:09:51 AM | 4/3/2023 9:10:15 AM | IVR call: statement | Received call for statement for account 10172586 sent message: 39598 | 8 | 2 | 4812 | 79 |