Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1114963 | 43553 | 4/4/2023 8:28:17 AM | 4/4/2023 8:28:19 AM | IVR call: balance | Received call for balance for account 10362057 undefined | 7 | 2 | 26567 | 78 | ||||||||||||||||||||||||||||||||
| 43551 | 4/4/2023 8:27:44 AM | 4/4/2023 8:27:46 AM | water | split consumption to be applied | 6 | 3 | 32193 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 1114960 | 43552 | 4/4/2023 8:27:04 AM | 4/4/2023 8:27:05 AM | IVR call: balance | Received call for balance for account 10006652 undefined | 7 | 2 | 21196 | 78 | ||||||||||||||||||||||||||||||||
| 43550 | 4/4/2023 8:19:45 AM | 4/4/2023 10:59:21 AM | duplicate refuse charge | QRC Response - deleted duplicate refuse charge and reversed charges from 2020/03-2023/03<br><b>Journal Number</b>: [236790]<br/><b>Journal Amount</b>: [-R11556.00] | 27 | 3 | 32192 | 13 | 5 | 2 | 23 | 4 | 119 | 4/4/2023 10:59:16 AM | 145084 | 3 | 13 | 3 | |||||||||||||||||||||||
| 1114917 | 43548 | 4/4/2023 8:10:55 AM | 4/4/2023 8:11:40 AM | IVR call: statement | Received call for statement for account 10390189 sent message: 39663 | 8 | 2 | 25458 | 79 | ||||||||||||||||||||||||||||||||
| 1114882 | 43547 | 4/4/2023 7:58:18 AM | 4/4/2023 7:58:39 AM | IVR call: meter-reading | Received call for meter-reading for account 20538173 Meter reading: [183766] Meter type: [water] | 10 | 2 | 4151 | 81 | ||||||||||||||||||||||||||||||||
| 1114862 | 43546 | 4/4/2023 7:47:59 AM | 4/4/2023 7:48:15 AM | IVR call: statement | Received call for statement for account 10095110 sent message: 39662 | 8 | 2 | 32190 | 79 | ||||||||||||||||||||||||||||||||
| 43545 | 4/4/2023 7:35:04 AM | 4/5/2023 11:54:34 AM | water | plumber's letter was submitted | 6 | 3 | 32189 | 110 | 17 | 2 | 23 | 1 | 96 | 145122 | 205 | ||||||||||||||||||||||||||
| 1114764 | 43544 | 4/4/2023 7:21:32 AM | 4/4/2023 7:21:33 AM | IVR call: balance | Received call for balance for account 10266637 undefined | 7 | 2 | 32188 | 78 | ||||||||||||||||||||||||||||||||
| 43542 | 4/4/2023 7:04:25 AM | 4/4/2023 7:04:28 AM | LATE TERMINATION | TRANSFER OF SERVICES FROM PREVIOUS OWNERS ACCOUNT NUMBER 10426995 TO CURRENT OWNER ACCOUNT NUMBER 10440864 CURRENT OWNER MOVED IN LAST YEAR IN SEPTEMBER AND STILL NO SERVICES ON THE CURRENT OWNER | 23 | 3 | 32186 | 37 | 5 | 3 | 23 | 6 | 122 | 37 | |||||||||||||||||||||||||||
| 1114707 | 43541 | 4/4/2023 6:54:44 AM | 4/4/2023 6:54:45 AM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | ||||||||||||||||||||||||||||||||
| 1114700 | 43540 | 4/4/2023 6:53:29 AM | 4/4/2023 6:53:30 AM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | ||||||||||||||||||||||||||||||||
| 1114683 | 43539 | 4/4/2023 6:45:10 AM | 4/4/2023 6:45:11 AM | IVR call: balance | Received call for balance for account 10004564 undefined | 7 | 2 | 5043 | 78 | ||||||||||||||||||||||||||||||||
| 1114660 | 43538 | 4/4/2023 6:38:38 AM | 4/4/2023 6:38:39 AM | IVR call: balance | Received call for balance for account 10070583 undefined | 7 | 2 | 14446 | 78 | ||||||||||||||||||||||||||||||||
| 1114658 | 43537 | 4/4/2023 6:37:54 AM | 4/4/2023 6:37:55 AM | IVR call: balance | Received call for balance for account 10070583 undefined | 7 | 2 | 14446 | 78 | ||||||||||||||||||||||||||||||||
| 1114653 | 43536 | 4/4/2023 6:37:10 AM | 4/4/2023 6:37:11 AM | IVR call: balance | Received call for balance for account 10210922 undefined | 7 | 2 | 27164 | 78 | ||||||||||||||||||||||||||||||||
| 1114614 | 43535 | 4/4/2023 6:19:36 AM | 4/4/2023 6:20:00 AM | IVR call: statement | Received call for statement for account 20494448 sent message: 39657 | 8 | 2 | 32185 | 79 | ||||||||||||||||||||||||||||||||
| 1114610 | 43534 | 4/4/2023 6:17:37 AM | 4/4/2023 6:17:38 AM | IVR call: balance | Received call for balance for account 10370186 undefined | 7 | 2 | 3233 | 78 | ||||||||||||||||||||||||||||||||
| 1114600 | 43533 | 4/4/2023 6:13:30 AM | 4/4/2023 6:13:31 AM | IVR call:? | Received call for ? for account 10178258 | 32184 | |||||||||||||||||||||||||||||||||||
| 39813 | 4/4/2023 4:57:22 AM | 4/4/2023 4:57:24 AM | Water query | High water bill in December 2022, January 2023 and March 2023. | 5 | 2 | 6654 | 34 | 77 | 34 |