Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1115469 | 43595 | 4/4/2023 12:39:25 PM | 4/4/2023 12:39:26 PM | IVR call: balance | Received call for balance for account 10267635 undefined | 7 | 2 | 7894 | 78 | ||||||||||||||||||||||||||||||||
| 1115451 | 43594 | 4/4/2023 12:35:50 PM | 4/4/2023 12:35:52 PM | IVR call: balance | Received call for balance for account 10298469 undefined | 7 | 2 | 8724 | 78 | ||||||||||||||||||||||||||||||||
| 1115450 | 43593 | 4/4/2023 12:35:13 PM | 4/4/2023 12:35:14 PM | IVR call: balance | Received call for balance for account 10033764 undefined | 7 | 2 | 28600 | 78 | ||||||||||||||||||||||||||||||||
| 43591 | 4/4/2023 12:33:22 PM | 5/31/2023 11:39:17 AM | WATER | PLEASE APPLY 6 MONTHS POLICY<div><br></div><div><b>QRC RESPONSE: Six months policy adjustment done.</b></div><br><b>Journal Number</b>: [829405] | 24 | 3 | 32206 | 110 | 15 | 2 | 23 | 1 | 101 | 146819 | 205 | 15 | |||||||||||||||||||||||||
| 1115448 | 43592 | 4/4/2023 12:33:02 PM | 4/4/2023 12:33:03 PM | IVR call:? | Received call for ? for account 10033764 | 28600 | |||||||||||||||||||||||||||||||||||
| 1115442 | 43590 | 4/4/2023 12:24:17 PM | 4/4/2023 12:24:54 PM | IVR call: statement | Received call for statement for account 10052725 sent message: 39688 | 8 | 2 | 5307 | 79 | ||||||||||||||||||||||||||||||||
| 1115435 | 43589 | 4/4/2023 12:11:40 PM | 4/4/2023 12:11:41 PM | IVR call: balance | Received call for balance for account 10361286 undefined | 7 | 2 | 9902 | 78 | ||||||||||||||||||||||||||||||||
| 43587 | 4/4/2023 12:00:58 PM | 5/26/2023 7:20:07 AM | WATER LEAK ON THE METER PIPE | I noticed a water leak running through with pools of water from the 146 Sunnyside Road house's meter to the Sunnyside road. I logged a call on this number:0437059236 and was given refernce:826822.On the 30th March, water works came to investigate and replaced the burst pipe. They never issued me with the report. This incident might have impacted my water bill, but yet to receive the statement. The meter readings of the house at the time were 2262/44.Please see pictures attached. Kindly register this issue to prevent impact to my water bill. | 23 | 3 | 4720 | 17 | 2 | 23 | 1 | 96 | 146573 | 3286 | |||||||||||||||||||||||||||
| 43588 | 4/4/2023 11:51:52 AM | 4/4/2023 11:51:54 AM | water | six months adjustment policy,the meter was not read since 2022/05/08 till 2023/02/08 | 30 | 3 | 32205 | 141 | 3 | 1 | 101 | 239 | |||||||||||||||||||||||||||||
| 1115368 | 43586 | 4/4/2023 11:41:46 AM | 4/4/2023 11:41:47 AM | IVR call: balance | Received call for balance for account 10394270 undefined | 7 | 2 | 87 | 78 | ||||||||||||||||||||||||||||||||
| 1115324 | 43585 | 4/4/2023 11:11:34 AM | 4/4/2023 11:11:51 AM | IVR call: statement | Received call for statement for account 10434718 sent message: 39683 | 8 | 2 | 9649 | 79 | ||||||||||||||||||||||||||||||||
| 1115323 | 43584 | 4/4/2023 11:09:57 AM | 4/4/2023 11:09:58 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 43583 | 4/4/2023 10:42:45 AM | 4/4/2023 10:42:48 AM | water | water works report | 6 | 3 | 32203 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 1115282 | 43582 | 4/4/2023 10:40:44 AM | 4/4/2023 10:41:01 AM | IVR call: statement | Received call for statement for account 10415901 sent message: 39680 | 8 | 2 | 32200 | 79 | ||||||||||||||||||||||||||||||||
| 1115245 | 43581 | 4/4/2023 10:28:17 AM | 4/4/2023 10:28:19 AM | IVR call:? | Received call for ? for account 10010083 | 1729 | |||||||||||||||||||||||||||||||||||
| 1115225 | 43580 | 4/4/2023 10:24:24 AM | 4/4/2023 10:24:26 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | ||||||||||||||||||||||||||||||||
| 1115215 | 43579 | 4/4/2023 10:19:32 AM | 4/4/2023 10:19:49 AM | IVR call: statement | Received call for statement for account 10413682 sent message: 39679 | 8 | 2 | 32201 | 79 | ||||||||||||||||||||||||||||||||
| 1115213 | 43578 | 4/4/2023 10:16:33 AM | 4/4/2023 10:16:48 AM | IVR call: statement | Received call for statement for account 10415901 sent message: 39678 | 8 | 2 | 32200 | 79 | ||||||||||||||||||||||||||||||||
| 1115187 | 43577 | 4/4/2023 10:07:03 AM | 4/4/2023 10:07:19 AM | IVR call: statement | Received call for statement for account 10391928 sent message: 39677 | 8 | 2 | 7020 | 79 | ||||||||||||||||||||||||||||||||
| 1115183 | 43576 | 4/4/2023 10:03:55 AM | 4/4/2023 10:03:56 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 |