Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1115799 43614 4/4/2023 4:58:02 PM 4/4/2023 4:58:19 PM IVR call: statement Received call for statement for account 10287106 sent message: 39697 8 2 14458 79
1115785 43613 4/4/2023 4:40:11 PM 4/4/2023 4:40:12 PM IVR call: balance Received call for balance for account 10399172 undefined 7 2 5139 78
1115778 43612 4/4/2023 4:21:30 PM 4/4/2023 4:21:31 PM IVR call: balance Received call for balance for account 10034162 undefined 7 2 4574 78
1115745 43611 4/4/2023 3:57:00 PM 4/4/2023 3:57:01 PM IVR call: balance Received call for balance for account 20438316 undefined 7 2 14180 78
1115740 4/4/2023 3:55:51 PM 4/4/2023 3:55:51 PM IVR call:? Received call for ? for account undefined
1115669 43610 4/4/2023 3:18:13 PM 4/4/2023 3:18:14 PM IVR call: balance Received call for balance for account 10072602 undefined 7 2 23333 78
1115664 43609 4/4/2023 3:04:02 PM 4/4/2023 3:04:03 PM IVR call: balance Received call for balance for account 10237887 undefined 7 2 26436 78
1115662 43608 4/4/2023 3:03:06 PM 4/4/2023 3:03:07 PM IVR call: balance Received call for balance for account 10237887 undefined 7 2 26436 78
1115653 43607 4/4/2023 2:51:20 PM 4/4/2023 2:51:21 PM IVR call: balance Received call for balance for account 10007038 undefined 7 2 24495 78
1115652 43606 4/4/2023 2:50:32 PM 4/4/2023 2:50:33 PM IVR call: balance Received call for balance for account 10007038 undefined 7 2 24495 78
1115569 43605 4/4/2023 1:57:13 PM 4/4/2023 1:57:14 PM IVR call: balance Received call for balance for account 10404899 undefined 7 2 32212 78
1115560 43604 4/4/2023 1:48:30 PM 4/4/2023 1:48:49 PM IVR call: statement Received call for statement for account 10176705 sent message: 39696 8 2 1627 79
1115527 43603 4/4/2023 1:22:59 PM 4/4/2023 1:23:40 PM IVR call: statement Received call for statement for account 10096635 sent message: 39694 8 2 32211 79
1115524 43602 4/4/2023 1:19:13 PM 4/4/2023 1:19:27 PM IVR call: statement Received call for statement for account 10175553 sent message: 39693 8 2 14411 79
43596 4/4/2023 1:17:43 PM 4/4/2023 1:17:47 PM waterworks report see attached report from Waterworks 30 3 32208 82 4 1 113 194
43601 4/4/2023 1:13:42 PM 4/16/2023 11:00:16 AM REFUSE AND FIRE DELETE REFUSE SERVICE AND REVERSE ALL CHARGE FROM 2021.05 INCLUDING THE BACK CHARGED AMOUNT AS THIS IS A FARM.DELETE THE INCORRECT FIRE LEVY TARIFF AND REVERSE UP TO 36 MONTHS AS FIRE IS DUPLICATED.<div><br></div><div>QRC RESPONSE :2023.04.04&nbsp;</div><div>Journal done for refuse and fire.</div><div><br></div><br/><b>Journal Number</b>: [237217]<br/><b>Journal Amount</b>: [-R16975.88] 27 3 32210 4 5 2 23 4 120 4/16/2023 10:59:58 AM 3 4 3
1115513 43600 4/4/2023 1:03:57 PM 4/4/2023 1:03:58 PM IVR call: balance Received call for balance for account 20438316 undefined 7 2 14180 78
1115508 43599 4/4/2023 1:01:29 PM 4/4/2023 1:01:30 PM IVR call: balance Received call for balance for account 20438316 undefined 7 2 14180 78
1115483 43598 4/4/2023 12:43:42 PM 4/4/2023 12:43:43 PM IVR call:? Received call for ? for account 10042357 32209
1115471 43597 4/4/2023 12:41:23 PM 4/4/2023 12:41:26 PM IVR call: balance Received call for balance for account 10267635 undefined 7 2 7894 78