Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1116972 | 43690 | 4/5/2023 1:35:36 PM | 4/5/2023 1:35:37 PM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | ||||||||||||||||||||||||||||||||
| 34442 | 4/5/2023 1:28:22 PM | 4/5/2023 1:28:24 PM | Water Reading | Water Reading taken on 2023.04.01 is: 5808.600 Address: 8 Chiltern Place Beacon Bay Account nr: 10261326 | 23 | 3 | 9663 | 17 | 2 | 23 | 1 | 111 | 2834 | ||||||||||||||||||||||||||||
| 34442 | 4/5/2023 1:28:17 PM | 4/5/2023 1:28:20 PM | Water Reading | Water Reading taken on 2023.04.01 is: 5808.600 Address: 8 Chiltern Place Beacon Bay Account nr: 10261326 | 23 | 3 | 9663 | 17 | 2 | 23 | 1 | 111 | 2834 | ||||||||||||||||||||||||||||
| 1116963 | 43689 | 4/5/2023 1:27:33 PM | 4/5/2023 1:28:04 PM | IVR call: statement | Received call for statement for account 10042945 sent message: 39762 | 8 | 2 | 32239 | 79 | ||||||||||||||||||||||||||||||||
| 16905 | 4/5/2023 1:13:04 PM | 4/5/2023 1:13:06 PM | INCORRECT READING LOADED | PLEASE ADJUST THE WATER CHARGE. BCM HAS LOADED THE INCORRECT WATER CHARGE, DUE TO THE INCORRECT READING TAKEN. | 23 | 3 | 32238 | 17 | 2 | 23 | 1 | 111 | 793 | ||||||||||||||||||||||||||||
| 16905 | 4/5/2023 1:12:58 PM | 4/5/2023 1:13:01 PM | INCORRECT READING LOADED | PLEASE ADJUST THE WATER CHARGE. BCM HAS LOADED THE INCORRECT WATER CHARGE, DUE TO THE INCORRECT READING TAKEN. | 23 | 3 | 32238 | 17 | 2 | 23 | 1 | 111 | 793 | ||||||||||||||||||||||||||||
| 43688 | 4/5/2023 1:08:09 PM | 4/5/2023 1:08:12 PM | six months policy | 2020/08/20 3 1828.000 1.00000 70.000 C 2020/09/27 <div>2020/02/24 3 1758.000 1.00000 206.000 C 2020/03/27 </div><div>2018/09/15 3 1552.000 1.00000 270.000 C 2018/11/28 ZZZZZZ</div><div>2017/05/18 3 1282.000 1.00000 5.000 C 2017/06/24</div> | 23 | 3 | 32237 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 1116897 | 43686 | 4/5/2023 12:42:24 PM | 4/5/2023 12:42:44 PM | IVR call: statement | Received call for statement for account 10384387 sent message: 39752 | 8 | 2 | 26931 | 79 | ||||||||||||||||||||||||||||||||
| 1116895 | 43685 | 4/5/2023 12:39:01 PM | 4/5/2023 12:39:03 PM | IVR call: balance | Received call for balance for account 10319485 undefined | 7 | 2 | 27102 | 78 | ||||||||||||||||||||||||||||||||
| 43684 | 4/5/2023 12:29:23 PM | 4/5/2023 12:29:26 PM | high consumption | 2023/03/05 3 321.000 1.00000 24.000 C <div>2023/02/05 3 297.000 1.00000 49.000 C 2023/03/25 </div><div>2023/01/05 3 248.000 1.00000 24.000 C 2023/02/25</div> | 23 | 3 | 32235 | 89 | 17 | 4 | 23 | 1 | 111 | 187 | |||||||||||||||||||||||||||
| 1116875 | 43683 | 4/5/2023 12:26:42 PM | 4/5/2023 12:27:03 PM | IVR call: statement | Received call for statement for account 10273464 sent message: 39749 | 8 | 2 | 5545 | 79 | ||||||||||||||||||||||||||||||||
| 1116808 | 43682 | 4/5/2023 11:43:29 AM | 4/5/2023 11:43:30 AM | IVR call: balance | Received call for balance for account 10294163 undefined | 7 | 2 | 27602 | 78 | ||||||||||||||||||||||||||||||||
| 1116773 | 43681 | 4/5/2023 11:22:48 AM | 4/5/2023 11:22:50 AM | IVR call: balance | Received call for balance for account 10400630 undefined | 7 | 2 | 25691 | 78 | ||||||||||||||||||||||||||||||||
| 1116767 | 43680 | 4/5/2023 11:20:40 AM | 4/5/2023 11:20:41 AM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | ||||||||||||||||||||||||||||||||
| 43679 | 4/5/2023 11:03:33 AM | 4/5/2023 11:03:35 AM | high water consumption queried in December 2020 statement can you please split the consumption | high water consumption queried in December statement 2020 please split the consumption | 6 | 3 | 32234 | 150 | 15 | 2 | 23 | 1 | 101 | 903 | |||||||||||||||||||||||||||
| 1116704 | 43678 | 4/5/2023 10:59:47 AM | 4/5/2023 10:59:48 AM | IVR call: balance | Received call for balance for account 10292600 undefined | 7 | 2 | 5259 | 78 | ||||||||||||||||||||||||||||||||
| 1116644 | 43676 | 4/5/2023 10:34:17 AM | 4/5/2023 10:34:18 AM | IVR call:? | Received call for ? for account 10364695 | 32232 | |||||||||||||||||||||||||||||||||||
| 43675 | 4/5/2023 10:32:32 AM | 4/5/2023 10:32:35 AM | water | plumbers letter | 6 | 3 | 32231 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 43672 | 4/5/2023 10:27:53 AM | 4/8/2023 11:57:30 AM | REFUSE REVERSAL | Reversal refuse charge from 2022.07<div><br></div><div>QRC RESPONSE : 2023.04.05</div><div>REVERSAL OF REFUSE FROM 2022.07 - 2023.04</div><div><br><div><br><div><br></div></div></div><br/><b>Journal Number</b>: [237614]<br/><b>Journal Amount</b>: [-R3,114.00] | 27 | 3 | 32227 | 4 | 5 | 2 | 23 | 4 | 120 | 4/8/2023 11:57:24 AM | 145118 | 3 | 4 | 3 | |||||||||||||||||||||||
| 1116632 | 43674 | 4/5/2023 10:27:37 AM | 4/5/2023 10:27:38 AM | IVR call: balance | Received call for balance for account 10034184 undefined | 7 | 2 | 4002 | 78 |