Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1117440 43709 4/6/2023 8:39:07 AM 4/6/2023 8:39:09 AM IVR call: balance Received call for balance for account 10017946 undefined 7 2 4814 78
1117412 43708 4/6/2023 8:17:35 AM 4/6/2023 8:17:36 AM IVR call: balance Received call for balance for account 10442238 undefined 7 2 32248 78
43707 4/6/2023 8:16:07 AM 4/6/2023 8:16:46 AM Affidavit submitted Fixed leak 23 3 32247 144 17 3 23 1 96 778 778
43706 4/6/2023 8:09:58 AM 4/6/2023 8:10:01 AM High water charge Good day, We had a leak reported to BCM but it took 2 weeks to repair by BCM as the leak was on their side of the meter. This has to be taken off our water bill. Please see attached job card and account with dates of readings. Thank you Justine Neves 23 3 32245 17 2 23 1 96 3291
1117398 43705 4/6/2023 8:01:33 AM 4/6/2023 8:02:04 AM IVR call: meter-reading Received call for meter-reading for account 10381121 Meter reading: [1338575] Meter type: [water] 10 2 7077 81
11841 4/6/2023 7:50:08 AM 4/6/2023 7:50:13 AM late termination please transfer services to owners account tenant is moved out on the 30/03/2023 6 3 10598 114 5 2 23 6 76 201
43704 4/6/2023 7:00:17 AM 4/6/2023 7:00:20 AM WATER PLUMBER'S LETTER SUBMITTED 6 3 32244 110 17 2 23 1 96 205
1117270 43703 4/6/2023 6:51:12 AM 4/6/2023 6:51:13 AM IVR call: balance Received call for balance for account 10009140 undefined 7 2 18507 78
1117269 43702 4/6/2023 6:49:38 AM 4/6/2023 6:49:39 AM IVR call: balance Received call for balance for account 10146487 undefined 7 2 32243 78
1117265 43701 4/6/2023 6:47:15 AM 4/6/2023 6:47:41 AM IVR call: statement Received call for statement for account 10146487 sent message: 39776 8 2 32243 79
1117243 43700 4/6/2023 6:35:51 AM 4/6/2023 6:35:52 AM IVR call: balance Received call for balance for account 10344952 undefined 7 2 32242 78
1117165 43699 4/6/2023 5:29:06 AM 4/6/2023 5:29:27 AM IVR call: statement Received call for statement for account 10280393 sent message: 39775 8 2 18071 79
1117135 43698 4/6/2023 4:22:29 AM 4/6/2023 4:22:30 AM IVR call: balance Received call for balance for account 10377811 undefined 7 2 1261 78
1117128 43697 4/5/2023 8:17:42 PM 4/5/2023 8:17:44 PM IVR call: balance Received call for balance for account 10111516 undefined 7 2 9872 78
34140 4/5/2023 4:46:00 PM 4/5/2023 4:46:03 PM ELECTRICITY OVERCHARGE electricity bill end March 2023 was read on 31st March 2023, We used 220 KWATTS, R629,51...........INTERIM charge was 700KWATTS, and we were charged R2003.04...way over what is used 23 3 28877 5 2 23 2 111 2810
43696 4/5/2023 4:42:40 PM 4/5/2023 4:42:42 PM water query water meter last read in 2015 consumer being average over an 8 year period<div>2015/05/21 3 489.000 1.00000 13.000 C 2015/06/27&nbsp;</div><div>2015/04/20 3 476.000 1.00000 11.000 C 2015/05/25&nbsp;</div><div>2015/03/17 3 465.000 1.00000 9.000 C 2015/04/24&nbsp;</div><div>2015/02/18 3 456.000 1.00000 37.000 C 2015/03/20</div> 30 3 32241 23 2 1 111 23
1116990 43694 4/5/2023 1:58:59 PM 4/5/2023 1:59:00 PM IVR call: balance Received call for balance for account 10022224 undefined 7 2 20683 78
1116987 43693 4/5/2023 1:58:05 PM 4/5/2023 1:58:06 PM IVR call: balance Received call for balance for account 10022224 undefined 7 2 20683 78
1116984 43692 4/5/2023 1:54:14 PM 4/5/2023 1:54:15 PM IVR call: balance Received call for balance for account 10402891 undefined 7 2 15553 78
1116973 43691 4/5/2023 1:36:15 PM 4/5/2023 1:36:27 PM IVR call: statement Received call for statement for account 10038235 sent message: 39769 8 2 28584 79