Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1118557 43776 4/8/2023 8:41:33 PM 4/8/2023 8:41:49 PM IVR call: statement Received call for statement for account 10170091 sent message: 39828 8 2 32259 79
1118556 43775 4/8/2023 8:32:34 PM 4/8/2023 8:32:35 PM IVR call: balance Received call for balance for account 10009594 undefined 7 2 3931 78
1118548 43774 4/8/2023 5:59:54 PM 4/8/2023 5:59:55 PM IVR call: balance Received call for balance for account 10279288 undefined 7 2 3901 78
1118547 43773 4/8/2023 5:48:24 PM 4/8/2023 5:48:25 PM IVR call: balance Received call for balance for account 10438755 undefined 7 2 23783 78
1118546 43772 4/8/2023 5:47:10 PM 4/8/2023 5:47:11 PM IVR call: balance Received call for balance for account 10438755 undefined 7 2 23783 78
1118522 43771 4/8/2023 3:28:05 PM 4/8/2023 3:28:06 PM IVR call: balance Received call for balance for account 10009610 undefined 7 2 6846 78
38802 4/8/2023 12:00:13 PM 4/8/2023 12:00:55 PM 06 Month Policy 2023/01 billing on new meter adjusted with a 06 month policy<div><br></div><div><br></div><br/><b>Journal Number</b>: [237354 ]<br/><b>Journal Amount</b>: [-R9,814.33] 27 3 30637 3 15 2 23 1 101 4/8/2023 12:00:50 PM 3 3 3
1118473 43770 4/8/2023 10:59:50 AM 4/8/2023 11:00:16 AM IVR call: statement Received call for statement for account 10228524 sent message: 39824 8 2 26426 79
1118471 43769 4/8/2023 10:58:33 AM 4/8/2023 10:58:34 AM IVR call: balance Received call for balance for account 10228524 undefined 7 2 26426 78
1118450 43768 4/8/2023 9:01:33 AM 4/8/2023 9:01:35 AM IVR call: balance Received call for balance for account 10025848 undefined 7 2 14527 78
1118431 43767 4/8/2023 8:17:34 AM 4/8/2023 8:17:35 AM IVR call: balance Received call for balance for account 10237379 undefined 7 2 4811 78
1118370 43766 4/8/2023 6:27:53 AM 4/8/2023 6:27:54 AM IVR call: balance Received call for balance for account 10330542 undefined 7 2 27093 78
1118365 43765 4/8/2023 6:10:13 AM 4/8/2023 6:10:39 AM IVR call: meter-reading Received call for meter-reading for account 10069970 Meter reading: [43033669] Meter type: [water] 10 2 16764 81
1118362 43764 4/8/2023 6:07:28 AM 4/8/2023 6:07:29 AM IVR call: balance Received call for balance for account 10350760 undefined 7 2 10680 78
1118336 43763 4/8/2023 5:27:05 AM 4/8/2023 5:27:06 AM IVR call: balance Received call for balance for account 10409622 undefined 7 2 29560 78
1118321 43762 4/7/2023 8:16:27 PM 4/7/2023 8:16:28 PM IVR call: balance Received call for balance for account 10034161 undefined 7 2 4575 78
1118290 43761 4/7/2023 2:26:36 PM 4/7/2023 2:26:38 PM IVR call: balance Received call for balance for account 10272931 undefined 7 2 4229 78
1118288 43760 4/7/2023 2:25:33 PM 4/7/2023 2:25:34 PM IVR call: balance Received call for balance for account 10272931 undefined 7 2 4229 78
1118282 43759 4/7/2023 2:11:35 PM 4/7/2023 2:11:47 PM IVR call: meter-reading Received call for meter-reading for account 10324818 Meter reading: [596] Meter type: [water] 10 2 17269 81
1118254 43758 4/7/2023 12:29:39 PM 4/7/2023 12:29:40 PM IVR call: balance Received call for balance for account 10169708 undefined 7 2 9964 78