Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 7300 | 4/11/2023 10:09:43 AM | 4/11/2023 10:09:46 AM | water | high water consumption | 6 | 3 | 6377 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1119799 | 43871 | 4/11/2023 10:01:58 AM | 4/11/2023 10:01:59 AM | IVR call: balance | Received call for balance for account 10219217 undefined | 7 | 2 | 28217 | 78 | ||||||||||||||||||||||||||||||||
| 43870 | 4/11/2023 9:56:17 AM | 4/11/2023 9:56:20 AM | WATER | LEAK FIXED BY W/W REFNO.827488 | 6 | 3 | 32284 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 1119760 | 43869 | 4/11/2023 9:41:52 AM | 4/11/2023 9:42:14 AM | IVR call: statement | Received call for statement for account 10269631 sent message: 39899 | 8 | 2 | 32283 | 79 | ||||||||||||||||||||||||||||||||
| 1119754 | 43868 | 4/11/2023 9:39:40 AM | 4/11/2023 9:39:59 AM | IVR call: statement | Received call for statement for account 10256566 sent message: 39898 | 8 | 2 | 32282 | 79 | ||||||||||||||||||||||||||||||||
| 1119749 | 43867 | 4/11/2023 9:34:24 AM | 4/11/2023 9:34:50 AM | IVR call: statement | Received call for statement for account 10047371 sent message: 39897 | 8 | 2 | 7484 | 79 | ||||||||||||||||||||||||||||||||
| 1119742 | 43865 | 4/11/2023 9:27:45 AM | 4/11/2023 9:27:46 AM | IVR call: balance | Received call for balance for account 10011122 undefined | 7 | 2 | 30632 | 78 | ||||||||||||||||||||||||||||||||
| 1119736 | 43864 | 4/11/2023 9:23:25 AM | 4/11/2023 9:23:26 AM | IVR call: balance | Received call for balance for account 10437698 undefined | 7 | 2 | 32263 | 78 | ||||||||||||||||||||||||||||||||
| 1119735 | 43863 | 4/11/2023 9:22:41 AM | 4/11/2023 9:23:04 AM | IVR call: statement | Received call for statement for account 20122697 sent message: 39894 | 8 | 2 | 21632 | 79 | ||||||||||||||||||||||||||||||||
| 1119730 | 43862 | 4/11/2023 9:21:33 AM | 4/11/2023 9:21:34 AM | IVR call: balance | Received call for balance for account 20122697 undefined | 7 | 2 | 21632 | 78 | ||||||||||||||||||||||||||||||||
| 1119732 | 43861 | 4/11/2023 9:21:31 AM | 4/11/2023 9:21:32 AM | IVR call: balance | Received call for balance for account 10348108 undefined | 7 | 2 | 14705 | 78 | ||||||||||||||||||||||||||||||||
| 1119727 | 43860 | 4/11/2023 9:20:04 AM | 4/11/2023 9:20:05 AM | IVR call: balance | Received call for balance for account 10348108 undefined | 7 | 2 | 14705 | 78 | ||||||||||||||||||||||||||||||||
| 1119716 | 43859 | 4/11/2023 9:18:07 AM | 4/11/2023 9:18:21 AM | IVR call: statement | Received call for statement for account 10286433 sent message: 39892 | 8 | 2 | 27814 | 79 | ||||||||||||||||||||||||||||||||
| 43847 | 4/11/2023 9:14:42 AM | 4/11/2023 9:14:45 AM | Excessive water bill due to possible leak | Good day. We seem to have a problem with water on the premises 1a Buckingham Rd Acc 10010402. The water billings for March came to R16312. 16. This is highly unlikely as we do not have anyone occupying the property. Furthermore, upon taking the readings ourselves (Q447-6273).We noticed that the meter was still running even though as previously mentioned, the property has no occupancy thus no water actively utilitized on the property. Kindly advise on the way forward. | 23 | 3 | 4930 | 17 | 2 | 23 | 1 | 96 | 3295 | ||||||||||||||||||||||||||||
| 43855 | 4/11/2023 9:08:51 AM | 4/11/2023 9:08:54 AM | water | leak credit applied for 09/2019-10/2020 period average 3.<div>Journal submitted for review and authorisation .</div><br/><b>Journal Number</b>: [14281] | 24 | 3 | 32280 | 12 | 17 | 2 | 23 | 1 | 96 | 12 | |||||||||||||||||||||||||||
| 1119691 | 43858 | 4/11/2023 9:02:16 AM | 4/11/2023 9:02:17 AM | IVR call: balance | Received call for balance for account 10186605 undefined | 7 | 2 | 31541 | 78 | ||||||||||||||||||||||||||||||||
| 1119689 | 43857 | 4/11/2023 9:01:25 AM | 4/11/2023 9:01:26 AM | IVR call: balance | Received call for balance for account 10186605 undefined | 7 | 2 | 31541 | 78 | ||||||||||||||||||||||||||||||||
| 1119688 | 43856 | 4/11/2023 9:00:34 AM | 4/11/2023 9:00:34 AM | IVR call:? | Received call for ? for account 10186605 | 31541 | |||||||||||||||||||||||||||||||||||
| 43853 | 4/11/2023 8:59:43 AM | 4/11/2023 8:59:46 AM | SIX MONTHS POLICY SEE BELOW | 2021/04/28 3 6061.000 1.00000 31.000 C 2021/05/23 ZZZZZZ<div>2019/10/30 3 6030.000 1.00000 34.000 C 2019/11/23 </div><div>2021/04/28 3 6061.000 1.00000 31.000 C 2021/05/23 ZZZZZZ</div><div>2019/10/30 3 6030.000 1.00000 34.000 C 2019/11/23 </div><div>2018/10/20 3 5996.000 1.00000 29.000 C 2018/11/28 ZZZZZZ</div><div>2018/06/15 3 5967.000 1.00000 33.000 C 2018/08/01 </div><div>2017/11/02 3 5934.000 1.00000 20.000 C 2017/11/25 </div><div>2017/09/19 3 5914.000 1.00000 8.000 C 2017/10/22</div><div>2017/11/02 3 5934.000 1.00000 20.000 C 2017/11/25 </div><div>2017/09/19 3 5914.000 1.00000 8.000 C 2017/10/22</div> | 23 | 3 | 32279 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 1119679 | 43854 | 4/11/2023 8:57:03 AM | 4/11/2023 8:57:03 AM | IVR call:? | Received call for ? for account 10186605 | 31541 |