Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 22805 | 4/11/2023 11:43:29 AM | 4/11/2023 11:43:32 AM | Incorrect refuse charge | Refuse should not be charged on this account as an external service provider is used to collect our refuse, BCM is unable to access our refuse and has never collected it. Refuse charges and interest on arrears charges should be reversed for the past 5 years. | 23 | 3 | 22852 | 5 | 2 | 23 | 4 | 120 | 1969 | ||||||||||||||||||||||||||||
| 1120039 | 43890 | 4/11/2023 11:43:12 AM | 4/11/2023 11:43:13 AM | IVR call: balance | Received call for balance for account 10215693 undefined | 7 | 2 | 17843 | 78 | ||||||||||||||||||||||||||||||||
| 22805 | 4/11/2023 11:42:42 AM | 4/11/2023 11:42:44 AM | Incorrect refuse charge | Refuse should not be charged on this account as an external service provider is used to collect our refuse, BCM is unable to access our refuse and has never collected it. Refuse charges and interest on arrears charges should be reversed for the past 5 years. | 23 | 3 | 22850 | 5 | 2 | 23 | 4 | 120 | 1969 | ||||||||||||||||||||||||||||
| 1120025 | 43889 | 4/11/2023 11:31:48 AM | 4/11/2023 11:31:50 AM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 1120015 | 43888 | 4/11/2023 11:23:08 AM | 4/11/2023 11:23:23 AM | IVR call: statement | Received call for statement for account 10060702 sent message: 39920 | 8 | 2 | 31685 | 79 | ||||||||||||||||||||||||||||||||
| 43887 | 4/11/2023 11:15:30 AM | 4/11/2023 11:18:41 AM | six months policy | kindly assist with six months policy | 23 | 3 | 32289 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | 187 | ||||||||||||||||||||||||||
| 43886 | 4/11/2023 11:14:22 AM | 4/11/2023 11:14:25 AM | LATE TERMINATION | LATE TERMINATION | 6 | 3 | 32288 | 114 | 5 | 2 | 23 | 6 | 76 | 201 | |||||||||||||||||||||||||||
| 1119982 | 43885 | 4/11/2023 11:10:04 AM | 4/11/2023 11:10:06 AM | IVR call: balance | Received call for balance for account 10004927 undefined | 7 | 2 | 17416 | 78 | ||||||||||||||||||||||||||||||||
| 43884 | 4/11/2023 11:08:52 AM | 4/11/2023 11:08:55 AM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK | 6 | 3 | 32287 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 1119947 | 43883 | 4/11/2023 10:53:57 AM | 4/11/2023 10:53:58 AM | IVR call: balance | Received call for balance for account 10293989 undefined | 7 | 2 | 31417 | 78 | ||||||||||||||||||||||||||||||||
| 1119943 | 43882 | 4/11/2023 10:50:20 AM | 4/11/2023 10:50:41 AM | IVR call: statement | Received call for statement for account 10393829 sent message: 39912 | 8 | 2 | 6740 | 79 | ||||||||||||||||||||||||||||||||
| 1119920 | 43881 | 4/11/2023 10:39:16 AM | 4/11/2023 10:39:43 AM | IVR call: statement | Received call for statement for account 20071121 sent message: 39911 | 8 | 2 | 31418 | 79 | ||||||||||||||||||||||||||||||||
| 1119885 | 43880 | 4/11/2023 10:28:09 AM | 4/11/2023 10:28:10 AM | IVR call: balance | Received call for balance for account 10423862 undefined | 7 | 2 | 19962 | 78 | ||||||||||||||||||||||||||||||||
| 43879 | 4/11/2023 10:26:01 AM | 4/11/2023 10:26:04 AM | No water readings. | No water readings. | 6 | 3 | 32286 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 1119851 | 43878 | 4/11/2023 10:18:13 AM | 4/11/2023 10:18:29 AM | IVR call: statement | Received call for statement for account 10423982 sent message: 39906 | 8 | 2 | 9095 | 79 | ||||||||||||||||||||||||||||||||
| 1119848 | 43877 | 4/11/2023 10:18:10 AM | 4/11/2023 10:18:30 AM | IVR call: statement | Received call for statement for account 10381999 sent message: 39907 | 8 | 2 | 4737 | 79 | ||||||||||||||||||||||||||||||||
| 1119837 | 43876 | 4/11/2023 10:16:15 AM | 4/11/2023 10:16:16 AM | IVR call: balance | Received call for balance for account 10381999 undefined | 7 | 2 | 4737 | 78 | ||||||||||||||||||||||||||||||||
| 1119834 | 43875 | 4/11/2023 10:15:38 AM | 4/11/2023 10:15:39 AM | IVR call: balance | Received call for balance for account 10037893 undefined | 7 | 2 | 9778 | 78 | ||||||||||||||||||||||||||||||||
| 1119820 | 43874 | 4/11/2023 10:12:01 AM | 4/11/2023 10:12:02 AM | IVR call: balance | Received call for balance for account 10180863 undefined | 7 | 2 | 7028 | 78 | ||||||||||||||||||||||||||||||||
| 1119816 | 43872 | 4/11/2023 10:10:52 AM | 4/11/2023 10:10:53 AM | IVR call: balance | Received call for balance for account 10180863 undefined | 7 | 2 | 7028 | 78 |