Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1120912 43970 4/12/2023 8:55:34 AM 4/12/2023 8:55:36 AM IVR call: balance Received call for balance for account 10298461 undefined 7 2 9523 78
1120901 43968 4/12/2023 8:52:58 AM 4/12/2023 8:52:59 AM IVR call: balance Received call for balance for account 10067030 undefined 7 2 17991 78
1120898 43967 4/12/2023 8:51:43 AM 4/12/2023 8:51:44 AM IVR call: balance Received call for balance for account 10067030 undefined 7 2 17991 78
43964 4/12/2023 8:42:17 AM 4/12/2023 8:42:22 AM incorrect water billing for March 2023. Incorrect water billing for March 2023. 6 3 32310 21 17 2 23 1 111 21
1120873 43965 4/12/2023 8:41:59 AM 4/12/2023 8:41:59 AM IVR call:? Received call for ? for account 10061005 4687
43962 4/12/2023 8:34:54 AM 4/12/2023 8:34:58 AM high water consumption queried please apply six months policy high water consumption queried 6 3 32309 150 15 2 23 1 101 903
1120866 43963 4/12/2023 8:33:30 AM 4/12/2023 8:33:31 AM IVR call: balance Received call for balance for account 10424370 undefined 7 2 24610 78
1120859 43961 4/12/2023 8:31:12 AM 4/12/2023 8:31:27 AM IVR call: statement Received call for statement for account 10059409 sent message: 40018 8 2 15545 79
1120852 43960 4/12/2023 8:29:17 AM 4/12/2023 8:29:18 AM IVR call: balance Received call for balance for account 10028755 undefined 7 2 8255 78
1120851 43959 4/12/2023 8:28:16 AM 4/12/2023 8:28:17 AM IVR call:? Received call for ? for account 10061005 4687
1120847 43958 4/12/2023 8:26:08 AM 4/12/2023 8:26:09 AM IVR call: balance Received call for balance for account 10044242 undefined 7 2 5010 78
1120801 43957 4/12/2023 8:11:36 AM 4/12/2023 8:11:36 AM IVR call:? Received call for ? for account 10061005 4687
1120795 43956 4/12/2023 8:10:45 AM 4/12/2023 8:10:47 AM IVR call: balance Received call for balance for account 10288042 undefined 7 2 4754 78
36537 4/12/2023 8:04:53 AM 4/12/2023 8:05:01 AM 6 Months Policy 6 Months Policy adjustment from 2021.07.21-2023.03.07 23 3 29735 144 15 3 23 1 101 778 778
1120783 43955 4/12/2023 7:58:42 AM 4/12/2023 7:58:59 AM IVR call: statement Received call for statement for account 10294389 sent message: 40015 8 2 15549 79
1120773 43954 4/12/2023 7:55:36 AM 4/12/2023 7:55:37 AM IVR call:? Received call for ? for account 10061005 4687
1120748 43953 4/12/2023 7:48:07 AM 4/12/2023 7:48:08 AM IVR call: balance Received call for balance for account 10021135 undefined 7 2 15284 78
1120739 43952 4/12/2023 7:45:27 AM 4/12/2023 7:45:44 AM IVR call: statement Received call for statement for account 10413358 sent message: 40014 8 2 15611 79
1120733 43951 4/12/2023 7:43:54 AM 4/12/2023 7:43:55 AM IVR call: balance Received call for balance for account 10362984 undefined 7 2 9646 78
1120732 43950 4/12/2023 7:43:22 AM 4/12/2023 7:43:23 AM IVR call: balance Received call for balance for account 10430976 undefined 7 2 9661 78