Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1121089 43987 4/12/2023 9:56:49 AM 4/12/2023 9:56:50 AM IVR call: balance Received call for balance for account 10371099 undefined 7 2 6913 78
1121088 43986 4/12/2023 9:56:17 AM 4/12/2023 9:56:18 AM IVR call: balance Received call for balance for account 10041278 undefined 7 2 27138 78
1121087 43985 4/12/2023 9:56:00 AM 4/12/2023 9:56:01 AM IVR call: balance Received call for balance for account 10152663 undefined 7 2 6912 78
1121086 43984 4/12/2023 9:55:56 AM 4/12/2023 9:55:57 AM IVR call: balance Received call for balance for account 10292369 undefined 7 2 5251 78
1121081 43983 4/12/2023 9:54:36 AM 4/12/2023 9:54:37 AM IVR call: balance Received call for balance for account 10256707 undefined 7 2 5284 78
1121080 43982 4/12/2023 9:54:33 AM 4/12/2023 9:54:34 AM IVR call: balance Received call for balance for account 10036353 undefined 7 2 6909 78
1121077 43980 4/12/2023 9:52:56 AM 4/12/2023 9:53:13 AM IVR call: statement Received call for statement for account 10118456 sent message: 40043 8 2 8151 79
1121070 43979 4/12/2023 9:50:03 AM 4/12/2023 9:50:04 AM IVR call: balance Received call for balance for account 10041493 undefined 7 2 27135 78
1121069 43978 4/12/2023 9:49:19 AM 4/12/2023 9:49:20 AM IVR call: balance Received call for balance for account 10041278 undefined 7 2 27138 78
1121068 43977 4/12/2023 9:48:41 AM 4/12/2023 9:48:42 AM IVR call: balance Received call for balance for account 10041277 undefined 7 2 27136 78
1121067 43976 4/12/2023 9:48:03 AM 4/12/2023 9:48:04 AM IVR call: balance Received call for balance for account 10042803 undefined 7 2 11842 78
1121063 43975 4/12/2023 9:47:21 AM 4/12/2023 9:47:23 AM IVR call: balance Received call for balance for account 10041493 undefined 7 2 27135 78
1121062 43974 4/12/2023 9:46:22 AM 4/12/2023 9:46:23 AM IVR call: balance Received call for balance for account 10041493 undefined 7 2 27135 78
43973 4/12/2023 9:28:49 AM 4/12/2023 9:28:52 AM WATER SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK. 6 3 32317 114 17 2 23 1 96 201
19679 4/12/2023 9:28:12 AM 5/8/2023 8:28:09 AM 10387910 <div><br></div><div>QRC RESPONSE&nbsp; :DATE 8/05/2023</div>Email sent to Billing to close the second water meter. 23 3 32315 15 2 23 1 50 1433 12
1121007 43972 4/12/2023 9:25:10 AM 4/12/2023 9:25:34 AM IVR call: statement Received call for statement for account 20015695 sent message: 40036 8 2 32316 79
1120968 43971 4/12/2023 9:12:03 AM 4/12/2023 9:12:04 AM IVR call: balance Received call for balance for account 10290461 undefined 7 2 26231 78
43966 4/12/2023 9:03:11 AM 4/12/2023 1:48:58 PM ERROR JOURNAL 238625 QRC RESPONSE: 2023.04.12&nbsp;<div>JOURNAL ERROR 238625 ITS FOR ACCOUNT 10025608</div><br/><b>Journal Number</b>: [239657 ]<br/><b>Journal Amount</b>: [-R1,060.97] 27 3 32312 4 5 2 23 11 72 4/12/2023 1:48:53 PM 145284 3 4 3
23344 4/12/2023 9:01:21 AM 4/12/2023 9:01:25 AM 99525 - Unresolved Please see query - 99525 - Not yet resolved. 23 3 23567 17 2 23 1 111 2067
43969 4/12/2023 8:56:40 AM 4/12/2023 8:59:05 AM meter leak attended to reported burst pipe paperwork from water works attached. 30 3 32314 134 3 1 96 232 232