Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1121330 44024 4/12/2023 12:39:33 PM 4/12/2023 12:39:49 PM IVR call: statement Received call for statement for account 10000925 sent message: 40062 8 2 19417 79
1121329 44023 4/12/2023 12:38:37 PM 4/12/2023 12:38:54 PM IVR call: statement Received call for statement for account 10035360 sent message: 40061 8 2 13537 79
1121324 44022 4/12/2023 12:37:39 PM 4/12/2023 12:38:00 PM IVR call: statement Received call for statement for account 10178493 sent message: 40060 8 2 13538 79
1121323 44021 4/12/2023 12:36:45 PM 4/12/2023 12:37:01 PM IVR call: statement Received call for statement for account 10012348 sent message: 40059 8 2 13541 79
1121322 44020 4/12/2023 12:36:37 PM 4/12/2023 12:36:38 PM IVR call: balance Received call for balance for account 20133071 undefined 7 2 6979 78
1121321 44019 4/12/2023 12:36:18 PM 4/12/2023 12:36:49 PM IVR call: statement Received call for statement for account 10264534 sent message: 40058 8 2 2334 79
1121320 44018 4/12/2023 12:35:53 PM 4/12/2023 12:36:10 PM IVR call: statement Received call for statement for account 10012305 sent message: 40057 8 2 13857 79
1121319 44017 4/12/2023 12:34:58 PM 4/12/2023 12:35:14 PM IVR call: statement Received call for statement for account 10144126 sent message: 40056 8 2 13542 79
1121317 44016 4/12/2023 12:34:04 PM 4/12/2023 12:34:05 PM IVR call: balance Received call for balance for account 10029197 undefined 7 2 21063 78
1121316 44015 4/12/2023 12:33:55 PM 4/12/2023 12:34:13 PM IVR call: statement Received call for statement for account 10012296 sent message: 40055 8 2 13543 79
1121303 44014 4/12/2023 12:26:20 PM 4/12/2023 12:26:22 PM IVR call: balance Received call for balance for account 10063313 undefined 7 2 7000 78
15497 4/12/2023 12:26:18 PM 4/12/2023 12:26:22 PM Account 10398754 - 6 Months Policy Please apply 6 months policy on water meter 212073882 as this meter was not read from 17/04/2022 to 23/02/2023 23 3 24837 15 2 23 1 101 506
1121300 44013 4/12/2023 12:25:33 PM 4/12/2023 12:25:34 PM IVR call:? Received call for ? for account 10000220 5340
1121296 44012 4/12/2023 12:25:11 PM 4/12/2023 12:25:12 PM IVR call: balance Received call for balance for account 10075638 undefined 7 2 31416 78
1121297 44011 4/12/2023 12:24:45 PM 4/12/2023 12:24:46 PM IVR call: balance Received call for balance for account 10441060 undefined 7 2 32323 78
1121292 44010 4/12/2023 12:22:13 PM 4/12/2023 12:22:14 PM IVR call: balance Received call for balance for account 10063313 undefined 7 2 7000 78
1121285 44009 4/12/2023 12:20:04 PM 4/12/2023 12:20:06 PM IVR call: balance Received call for balance for account 10075638 undefined 7 2 31416 78
1121274 44008 4/12/2023 12:08:04 PM 4/12/2023 12:08:22 PM IVR call: statement Received call for statement for account 10006980 sent message: 40051 8 2 8867 79
1121272 44007 4/12/2023 12:06:06 PM 4/12/2023 12:06:07 PM IVR call: balance Received call for balance for account 10037810 undefined 7 2 5769 78
1121264 44006 4/12/2023 11:56:38 AM 4/12/2023 11:56:39 AM IVR call: balance Received call for balance for account 10400287 undefined 7 2 4786 78