Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1121574 44042 4/12/2023 2:02:42 PM 4/12/2023 2:02:43 PM IVR call: balance Received call for balance for account 10344981 undefined 7 2 4161 78
1121571 44041 4/12/2023 2:01:36 PM 4/12/2023 2:01:37 PM IVR call: balance Received call for balance for account 10382945 undefined 7 2 23116 78
1121534 44040 4/12/2023 1:42:00 PM 4/12/2023 1:42:01 PM IVR call: balance Received call for balance for account 10225081 undefined 7 2 17425 78
1121526 44039 4/12/2023 1:38:39 PM 4/12/2023 1:38:40 PM IVR call: balance Received call for balance for account 10376958 undefined 7 2 10233 78
1121498 44038 4/12/2023 1:26:56 PM 4/12/2023 1:26:57 PM IVR call: balance Received call for balance for account 10399266 undefined 7 2 31311 78
1121496 44037 4/12/2023 1:26:14 PM 4/12/2023 1:26:15 PM IVR call: balance Received call for balance for account 10399266 undefined 7 2 31311 78
44035 4/12/2023 1:14:56 PM 4/12/2023 1:14:58 PM high water consumption queried please split the consumption high water consumption queried 6 3 32326 150 17 2 23 1 96 903
1121459 44034 4/12/2023 1:12:25 PM 4/12/2023 1:12:26 PM IVR call: balance Received call for balance for account 10399585 undefined 7 2 32325 78
1121450 44033 4/12/2023 1:11:30 PM 4/12/2023 1:11:31 PM IVR call: balance Received call for balance for account 10399585 undefined 7 2 32325 78
1121454 44032 4/12/2023 1:10:59 PM 4/12/2023 1:11:00 PM IVR call: balance Received call for balance for account 10442653 undefined 7 2 32324 78
1121445 44031 4/12/2023 1:09:49 PM 4/12/2023 1:09:50 PM IVR call:? Received call for ? for account 10442653 32324
1121430 44030 4/12/2023 1:06:57 PM 4/12/2023 1:07:00 PM IVR call: balance Received call for balance for account 10296890 undefined 7 2 13699 78
1121412 44029 4/12/2023 1:03:24 PM 4/12/2023 1:03:25 PM IVR call: balance Received call for balance for account 10400441 undefined 7 2 13657 78
43245 4/12/2023 12:58:10 PM 4/12/2023 12:59:17 PM YES 2 DOGS ON SITE QRC RESPONSE : 2023.04.12&nbsp;<div>INSPECTION 2 DOGS ON SITE not 3 dogs&nbsp;</div><div>journal done reversal of 1 dog in 2022.12</div><br/><b>Journal Number</b>: [239986] 24 3 6521 4 5 2 23 11 72 145300 4 4
1121379 44028 4/12/2023 12:55:58 PM 4/12/2023 12:55:59 PM IVR call: balance Received call for balance for account 10434284 undefined 7 2 8598 78
1121357 44027 4/12/2023 12:50:01 PM 4/12/2023 12:50:03 PM IVR call: balance Received call for balance for account 10012468 undefined 7 2 8016 78
37587 4/12/2023 12:49:42 PM 4/12/2023 12:49:45 PM Mr My meter must be faulty, as the reading jumped about 300 plus kl and I do not have a leak. 23 3 29946 17 2 23 1 96 2983
1121335 44026 4/12/2023 12:41:33 PM 4/12/2023 12:41:50 PM IVR call: statement Received call for statement for account 10071165 sent message: 40067 8 2 13540 79
1121331 44025 4/12/2023 12:40:39 PM 4/12/2023 12:40:55 PM IVR call: statement Received call for statement for account 10071139 sent message: 40064 8 2 13539 79
22763 4/12/2023 12:40:19 PM 4/12/2023 12:41:47 PM NO DOG NO DOG ON SITE FOR ACCOUNT 10178839<div>QRC RESPONSE : 2023.04.12&nbsp;</div><div>REVERSAL OF DOG TAX 2021 AND 2022&nbsp;</div><br/><b>Journal Number</b>: [239962] 24 3 22806 4 5 4 23 11 72 145297 4 4