Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1122827 | 44201 | 4/13/2023 2:55:39 PM | 4/13/2023 2:55:40 PM | IVR call: balance | Received call for balance for account 10365465 undefined | 7 | 2 | 14648 | 78 | ||||||||||||||||||||||||||||||||
| 1122826 | 44200 | 4/13/2023 2:55:15 PM | 4/13/2023 2:55:16 PM | IVR call: balance | Received call for balance for account 10397162 undefined | 7 | 2 | 15311 | 78 | ||||||||||||||||||||||||||||||||
| 1122819 | 44199 | 4/13/2023 2:45:41 PM | 4/13/2023 2:45:42 PM | IVR call: balance | Received call for balance for account 10278693 undefined | 7 | 2 | 15101 | 78 | ||||||||||||||||||||||||||||||||
| 1122797 | 44198 | 4/13/2023 2:22:00 PM | 4/13/2023 2:22:01 PM | IVR call: balance | Received call for balance for account 10017961 undefined | 7 | 2 | 8006 | 78 | ||||||||||||||||||||||||||||||||
| 1122794 | 44197 | 4/13/2023 2:17:26 PM | 4/13/2023 2:17:40 PM | IVR call: meter-reading | Received call for meter-reading for account 10071518 Meter reading: [2911] Meter type: [water] | 10 | 2 | 338 | 81 | ||||||||||||||||||||||||||||||||
| 1122782 | 44196 | 4/13/2023 2:07:31 PM | 4/13/2023 2:07:32 PM | IVR call: balance | Received call for balance for account 10037418 undefined | 7 | 2 | 4461 | 78 | ||||||||||||||||||||||||||||||||
| 1122781 | 44195 | 4/13/2023 2:06:11 PM | 4/13/2023 2:06:12 PM | IVR call: balance | Received call for balance for account 10050443 undefined | 7 | 2 | 4457 | 78 | ||||||||||||||||||||||||||||||||
| 1122780 | 44194 | 4/13/2023 2:05:52 PM | 4/13/2023 2:05:53 PM | IVR call: balance | Received call for balance for account 10020520 undefined | 7 | 2 | 5292 | 78 | ||||||||||||||||||||||||||||||||
| 1122773 | 44192 | 4/13/2023 1:51:48 PM | 4/13/2023 1:51:49 PM | IVR call: balance | Received call for balance for account 10384090 undefined | 7 | 2 | 5357 | 78 | ||||||||||||||||||||||||||||||||
| 43558 | 4/13/2023 1:47:16 PM | 5/12/2023 1:14:18 PM | water | water leak credit applied for 03/2020 to 08/2020 ave 9<div>Journal submitted for review and authorisation.</div><br/><b>Journal Number</b>: [236645]<br/><b>Journal Amount</b>: [90369.27] | 27 | 3 | 20954 | 12 | 17 | 2 | 23 | 1 | 96 | 5/12/2023 1:14:03 PM | 2 | 12 | 2 | ||||||||||||||||||||||||
| 1122760 | 44191 | 4/13/2023 1:46:51 PM | 4/13/2023 1:47:10 PM | IVR call: statement | Received call for statement for account 10397489 sent message: 40177 | 8 | 2 | 12429 | 79 | ||||||||||||||||||||||||||||||||
| 1122743 | 44190 | 4/13/2023 1:37:20 PM | 4/13/2023 1:37:21 PM | IVR call: balance | Received call for balance for account 10443039 undefined | 7 | 2 | 31193 | 78 | ||||||||||||||||||||||||||||||||
| 1122722 | 44189 | 4/13/2023 1:32:06 PM | 4/13/2023 1:32:28 PM | IVR call: statement | Received call for statement for account 10421824 sent message: 40175 | 8 | 2 | 31351 | 79 | ||||||||||||||||||||||||||||||||
| 44188 | 4/13/2023 1:31:01 PM | 5/9/2023 10:43:04 AM | water | leak credit applied for 11/2021-10/2022 ave14<div>Journal submitted for review and authorisation.</div><br/><b>Journal Number</b>: [236592]<br/><b>Journal Amount</b>: [53554.61] | 27 | 3 | 32393 | 12 | 17 | 2 | 23 | 1 | 96 | 5/9/2023 10:42:52 AM | 2 | 12 | 2 | ||||||||||||||||||||||||
| 44187 | 4/13/2023 1:29:33 PM | 4/17/2023 7:06:17 AM | REVERSING DOG TAX | THERE WAS AN INSPECTION DONE AND IT WAS CONFIRMED THERE NO DOGS ON THE PREMISES<div>REVERSING DOG TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [10011573] | 24 | 3 | 32392 | 239 | 5 | 2 | 23 | 11 | 72 | 145451 | 3290 | 3290 | |||||||||||||||||||||||||
| 44185 | 4/13/2023 1:23:46 PM | 4/17/2023 7:07:08 AM | REVERSING DOG TAX | THERE WAS AN INSPECTION DONE AND IT WAS CONFIRMED THE WERE NO DOGS FOUND ON THE PREMISES<div>REVERSING DOG TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [239364] | 24 | 3 | 32391 | 239 | 5 | 2 | 23 | 11 | 72 | 145452 | 3290 | 3290 | |||||||||||||||||||||||||
| 1122710 | 44186 | 4/13/2023 1:23:38 PM | 4/13/2023 1:23:39 PM | IVR call: balance | Received call for balance for account 10433220 undefined | 7 | 2 | 16532 | 78 | ||||||||||||||||||||||||||||||||
| 44184 | 4/13/2023 1:16:35 PM | 4/17/2023 7:23:09 AM | REVERSING DOG TAX | THERE WAS AN INSPECTION DONE AND CONFIRMED THERE WERE DOGS FOUNG ON THE PROPERTY<div>REVERSING DOG TAX AS FROM 2022/12</div><br/><b>Journal Number</b>: [239032] | 24 | 3 | 32390 | 239 | 5 | 2 | 23 | 11 | 72 | 145467 | 3290 | 3290 | |||||||||||||||||||||||||
| 44183 | 4/13/2023 1:15:18 PM | 4/13/2023 1:19:24 PM | incorrect meter | two water meters charging | 6 | 3 | 32389 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | 205 | ||||||||||||||||||||||||||
| 1122690 | 44182 | 4/13/2023 1:11:16 PM | 4/13/2023 1:11:29 PM | IVR call: statement | Received call for statement for account 10402813 sent message: 40163 | 8 | 2 | 8676 | 79 |