Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1123370 44298 4/14/2023 8:43:18 AM 4/14/2023 8:43:19 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1123369 44297 4/14/2023 8:42:19 AM 4/14/2023 8:42:20 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1123365 44296 4/14/2023 8:41:22 AM 4/14/2023 8:41:23 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1123358 44295 4/14/2023 8:39:09 AM 4/14/2023 8:39:26 AM IVR call: statement Received call for statement for account 10393881 sent message: 40220 8 2 4449 79
1123351 44294 4/14/2023 8:36:55 AM 4/14/2023 8:36:56 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1123349 44293 4/14/2023 8:36:20 AM 4/14/2023 8:36:21 AM IVR call: balance Received call for balance for account 10413988 undefined 7 2 32412 78
1123347 44292 4/14/2023 8:35:49 AM 4/14/2023 8:35:50 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1123343 44290 4/14/2023 8:34:47 AM 4/14/2023 8:34:48 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1123341 44289 4/14/2023 8:33:30 AM 4/14/2023 8:33:33 AM IVR call: balance Received call for balance for account 10394966 undefined 7 2 7043 78
1123328 44288 4/14/2023 8:31:00 AM 4/14/2023 8:31:01 AM IVR call: balance Received call for balance for account 10400287 undefined 7 2 4786 78
1123320 44287 4/14/2023 8:28:28 AM 4/14/2023 8:28:31 AM IVR call: balance Received call for balance for account 10177073 undefined 7 2 32413 78
1123315 44286 4/14/2023 8:26:39 AM 4/14/2023 8:26:41 AM IVR call: balance Received call for balance for account 10357154 undefined 7 2 25421 78
1123313 44285 4/14/2023 8:25:25 AM 4/14/2023 8:25:26 AM IVR call: balance Received call for balance for account 10357154 undefined 7 2 25421 78
1123311 44284 4/14/2023 8:24:59 AM 4/14/2023 8:25:00 AM IVR call: balance Received call for balance for account 10198278 undefined 7 2 4858 78
15923 4/14/2023 8:24:23 AM 4/14/2023 8:24:24 AM Skip charge to be removed There is not skip on site so this needs to be removed off the account please. 23 3 32411 5 2 23 4 121 559
1123306 44283 4/14/2023 8:24:10 AM 4/14/2023 8:24:24 AM IVR call: meter-reading Received call for meter-reading for account 10440099 Meter reading: [08249922] Meter type: [water] 10 2 28151 81
1123302 44282 4/14/2023 8:23:29 AM 4/14/2023 8:23:47 AM IVR call: statement Received call for statement for account 10413988 sent message: 40217 8 2 32412 79
1123301 44281 4/14/2023 8:21:52 AM 4/14/2023 8:21:53 AM IVR call: balance Received call for balance for account 10038695 undefined 7 2 7147 78
1123300 44280 4/14/2023 8:21:21 AM 4/14/2023 8:21:23 AM IVR call: balance Received call for balance for account 10198278 undefined 7 2 4858 78
1123296 44279 4/14/2023 8:19:58 AM 4/14/2023 8:20:00 AM IVR call: balance Received call for balance for account 10198278 undefined 7 2 4858 78