Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1166881 48785 5/30/2023 4:25:58 PM 5/30/2023 4:25:59 PM IVR call: balance Received call for balance for account 10007548 undefined 7 2 7442 78
1166855 48784 5/30/2023 4:04:05 PM 5/30/2023 4:04:06 PM IVR call: balance Received call for balance for account 10385179 undefined 7 2 3964 78
1166853 48783 5/30/2023 4:00:53 PM 5/30/2023 4:00:54 PM IVR call: balance Received call for balance for account 10435653 undefined 7 2 13195 78
1166847 48782 5/30/2023 3:55:39 PM 5/30/2023 3:55:39 PM IVR call:? Received call for ? for account 10352017 33515
1166837 48781 5/30/2023 3:44:19 PM 5/30/2023 3:44:20 PM IVR call: balance Received call for balance for account 10352017 undefined 7 2 33515 78
1166818 48780 5/30/2023 3:27:59 PM 5/30/2023 3:28:13 PM IVR call: statement Received call for statement for account 10441268 sent message: 43115 8 2 28878 79
1166816 48779 5/30/2023 3:26:54 PM 5/30/2023 3:27:10 PM IVR call: statement Received call for statement for account 10048360 sent message: 43114 8 2 6560 79
1166785 48778 5/30/2023 3:07:20 PM 5/30/2023 3:07:21 PM IVR call: balance Received call for balance for account 20161569 undefined 7 2 18671 78
1166784 48777 5/30/2023 3:06:40 PM 5/30/2023 3:06:41 PM IVR call: balance Received call for balance for account 20161569 undefined 7 2 18671 78
1166773 48776 5/30/2023 2:54:41 PM 5/30/2023 2:54:42 PM IVR call: balance Received call for balance for account 10004187 undefined 7 2 14462 78
1166770 48775 5/30/2023 2:53:26 PM 5/30/2023 2:53:27 PM IVR call: balance Received call for balance for account 10004187 undefined 7 2 14462 78
1166769 48774 5/30/2023 2:52:06 PM 5/30/2023 2:52:07 PM IVR call: balance Received call for balance for account 10000187 undefined 7 2 33517 78
1166762 48773 5/30/2023 2:43:33 PM 5/30/2023 2:43:52 PM IVR call: statement Received call for statement for account 20161569 sent message: 43113 8 2 18671 79
1166761 48772 5/30/2023 2:43:14 PM 5/30/2023 2:43:34 PM IVR call: statement Received call for statement for account 10159895 sent message: 43112 8 2 14207 79
1166748 48771 5/30/2023 2:26:41 PM 5/30/2023 2:26:42 PM IVR call: balance Received call for balance for account 10112760 undefined 7 2 7306 78
1166747 48770 5/30/2023 2:25:47 PM 5/30/2023 2:25:48 PM IVR call: balance Received call for balance for account 10112760 undefined 7 2 7306 78
1166735 48769 5/30/2023 2:17:14 PM 5/30/2023 2:17:15 PM IVR call: balance Received call for balance for account 10263636 undefined 7 2 20680 78
1166734 48768 5/30/2023 2:16:35 PM 5/30/2023 2:16:36 PM IVR call: balance Received call for balance for account 10263236 undefined 7 2 33516 78
1166727 48767 5/30/2023 2:11:05 PM 5/30/2023 2:11:18 PM IVR call: meter-reading Received call for meter-reading for account 10346726 Meter reading: [591] Meter type: [water] 10 2 17152 81
1166688 48766 5/30/2023 2:00:45 PM 5/30/2023 2:00:46 PM IVR call: balance Received call for balance for account 10352017 undefined 7 2 33515 78