Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1123949 44371 4/14/2023 1:59:36 PM 4/14/2023 1:59:37 PM IVR call: balance Received call for balance for account 10111311 undefined 7 2 5352 78
1123943 44370 4/14/2023 1:55:00 PM 4/14/2023 1:55:25 PM IVR call: statement Received call for statement for account 10381121 sent message: 40304 8 2 7077 79
1123929 44369 4/14/2023 1:46:26 PM 4/14/2023 1:46:39 PM IVR call: statement Received call for statement for account 10443613 sent message: 40303 8 2 32450 79
1123926 44368 4/14/2023 1:45:51 PM 4/14/2023 1:45:53 PM IVR call: balance Received call for balance for account 10443613 undefined 7 2 32450 78
1123920 44367 4/14/2023 1:42:56 PM 4/14/2023 1:42:57 PM IVR call: balance Received call for balance for account 10419545 undefined 7 2 2777 78
1123887 44366 4/14/2023 1:32:42 PM 4/14/2023 1:33:05 PM IVR call: statement Received call for statement for account 10199817 sent message: 40299 8 2 5334 79
1123886 44365 4/14/2023 1:32:15 PM 4/14/2023 1:32:16 PM IVR call: balance Received call for balance for account 10434519 undefined 7 2 12422 78
1123885 44364 4/14/2023 1:31:50 PM 4/14/2023 1:31:51 PM IVR call: balance Received call for balance for account 10387537 undefined 7 2 28325 78
1123851 44362 4/14/2023 1:20:34 PM 4/14/2023 1:20:36 PM IVR call: balance Received call for balance for account 10348923 undefined 7 2 32449 78
44360 4/14/2023 1:14:33 PM 4/14/2023 1:14:35 PM high water consumption please assist on this acc it is charged with high consumption in water  6 3 32447 145 17 2 23 1 111 780
1123831 44361 4/14/2023 1:13:19 PM 4/14/2023 1:13:20 PM IVR call: balance Received call for balance for account 10427112 undefined 7 2 3923 78
1123820 44359 4/14/2023 1:11:37 PM 4/14/2023 1:11:39 PM IVR call: balance Received call for balance for account 10072602 undefined 7 2 23333 78
1123812 44358 4/14/2023 1:09:55 PM 4/14/2023 1:09:56 PM IVR call: balance Received call for balance for account 10260626 undefined 7 2 6935 78
1123799 44357 4/14/2023 1:06:23 PM 4/14/2023 1:06:24 PM IVR call: balance Received call for balance for account 10419545 undefined 7 2 2777 78
44356 4/14/2023 12:56:32 PM 4/14/2023 12:56:38 PM high water consumption in January statement can you please split the consumption high water consumption queried 6 3 32445 150 15 2 23 1 101 903
44353 4/14/2023 12:46:41 PM 5/25/2023 8:58:52 AM Water <u><b>QRC-Response 2023/04/14</b></u><div>Late termination account done.</div><div>Account has been assessed and relined as per late termination policy,account closed.</div><b>Journal Number</b>: [241737] submitted for review and authorization.<br><b>Journal Amount</b>: [-R125.49]<div>QRC Response ,2023/05/25</div><div>Interest reversal done ,as to finalise&nbsp; late termination account.Account closed</div><div><b>Journal Numbe</b>r: [688936] submitted for review and authorization.</div> 27 3 32443 132 5 2 23 6 122 4/15/2023 10:40:36 AM 146540 3 230 230
1123765 44354 4/14/2023 12:42:55 PM 4/14/2023 12:42:56 PM IVR call: balance Received call for balance for account 10025149 undefined 7 2 5355 78
1123759 44352 4/14/2023 12:39:48 PM 4/14/2023 12:39:51 PM IVR call: balance Received call for balance for account 10052279 undefined 7 2 5390 78
1123757 44351 4/14/2023 12:39:32 PM 4/14/2023 12:39:34 PM IVR call: balance Received call for balance for account 10413434 undefined 7 2 10120 78
1123747 44350 4/14/2023 12:34:05 PM 4/14/2023 12:34:06 PM IVR call: balance Received call for balance for account 10310482 undefined 7 2 3997 78