Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1124400 44411 4/15/2023 8:56:58 AM 4/15/2023 8:56:59 AM IVR call: balance Received call for balance for account 10158414 undefined 7 2 31778 78
1124387 44410 4/15/2023 8:33:15 AM 4/15/2023 8:33:32 AM IVR call: statement Received call for statement for account 10254617 sent message: 40313 8 2 26090 79
1124382 44409 4/15/2023 8:09:38 AM 4/15/2023 8:09:39 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1124379 44408 4/15/2023 8:07:47 AM 4/15/2023 8:07:48 AM IVR call: balance Received call for balance for account 10115895 undefined 7 2 12336 78
1124353 44407 4/15/2023 7:44:35 AM 4/15/2023 7:44:51 AM IVR call: statement Received call for statement for account 10415455 sent message: 40311 8 2 32454 79
44406 4/15/2023 7:37:13 AM 4/15/2023 7:37:15 AM high water billing,incorrect billing on water. Consumer was incorrectly billed on water service.Please investigate. 6 3 32453 21 17 2 23 1 111 21
1124344 44405 4/15/2023 7:34:01 AM 4/15/2023 7:34:02 AM IVR call: balance Received call for balance for account 10437903 undefined 7 2 25751 78
1124343 44404 4/15/2023 7:33:43 AM 4/15/2023 7:33:44 AM IVR call: balance Received call for balance for account 10277806 undefined 7 2 31762 78
1124332 44403 4/15/2023 7:19:51 AM 4/15/2023 7:19:52 AM IVR call: balance Received call for balance for account 10029389 undefined 7 2 5133 78
1124325 44402 4/15/2023 6:59:17 AM 4/15/2023 6:59:19 AM IVR call: balance Received call for balance for account 10403886 undefined 7 2 9407 78
1124322 44401 4/15/2023 6:54:26 AM 4/15/2023 6:54:27 AM IVR call: balance Received call for balance for account 10373854 undefined 7 2 5379 78
1124283 44400 4/15/2023 6:07:03 AM 4/15/2023 6:07:04 AM IVR call: balance Received call for balance for account 10169561 undefined 7 2 6220 78
1124282 44399 4/15/2023 5:56:09 AM 4/15/2023 5:56:10 AM IVR call: balance Received call for balance for account 10400287 undefined 7 2 4786 78
1124271 44398 4/15/2023 5:38:07 AM 4/15/2023 5:38:08 AM IVR call: balance Received call for balance for account 10427288 undefined 7 2 14498 78
1124262 44397 4/15/2023 5:24:21 AM 4/15/2023 5:24:22 AM IVR call: balance Received call for balance for account 10264903 undefined 7 2 12082 78
1124237 44396 4/15/2023 3:25:18 AM 4/15/2023 3:25:19 AM IVR call: balance Received call for balance for account 10025625 undefined 7 2 10629 78
1124236 44395 4/15/2023 2:57:45 AM 4/15/2023 2:57:46 AM IVR call: balance Received call for balance for account 10025625 undefined 7 2 10629 78
1124234 44394 4/14/2023 9:04:35 PM 4/14/2023 9:04:37 PM IVR call: balance Received call for balance for account 10381232 undefined 7 2 23061 78
1124233 44393 4/14/2023 8:55:16 PM 4/14/2023 8:55:17 PM IVR call: balance Received call for balance for account 10291571 undefined 7 2 6269 78
1124230 44392 4/14/2023 7:04:56 PM 4/14/2023 7:05:15 PM IVR call: statement Received call for statement for account 10419256 sent message: 40308 8 2 8522 79