Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1124780 | 44449 | 4/16/2023 7:32:02 AM | 4/16/2023 7:32:03 AM | IVR call: balance | Received call for balance for account 10065706 undefined | 7 | 2 | 17915 | 78 | ||||||||||||||||||||||||||||||||
| 1124728 | 44448 | 4/16/2023 5:48:14 AM | 4/16/2023 5:48:43 AM | IVR call: statement | Received call for statement for account 10363564 sent message: 40329 | 8 | 2 | 15873 | 79 | ||||||||||||||||||||||||||||||||
| 1124700 | 44447 | 4/16/2023 4:48:33 AM | 4/16/2023 4:48:52 AM | IVR call: statement | Received call for statement for account 20033493 sent message: 40328 | 8 | 2 | 11508 | 79 | ||||||||||||||||||||||||||||||||
| 14919 | 4/15/2023 7:18:36 PM | 4/15/2023 7:18:38 PM | 94000 L charge in end MAR statement | Hi Nicole I spoke to the gentleman in the help centre as I was smsed a 17k account but I do not see the detail. He said I must ask for the below: Please reverse all charges as 190356345 ended....10 nov 2021 month from Dec 2021 until now 190356345 active water meter number is 212080286 Please assist .......reply... Good day Bonke Please assist with a 6-month spread and advise the customer once done. Thank you O080-Meter Enquiry ---------------------------- Hi Please could you assist me with this reading that is from 2021, when looking at the readings it does not make sense to me with the 94kl and the charge does not make sense either. Thank you Brett | 23 | 3 | 14117 | 17 | 2 | 23 | 1 | 112 | 451 | ||||||||||||||||||||||||||||
| 1124683 | 44446 | 4/15/2023 7:17:50 PM | 4/15/2023 7:17:51 PM | IVR call: balance | Received call for balance for account 10438617 undefined | 7 | 2 | 26310 | 78 | ||||||||||||||||||||||||||||||||
| 1124679 | 44445 | 4/15/2023 6:44:58 PM | 4/15/2023 6:44:59 PM | IVR call: balance | Received call for balance for account 10356695 undefined | 7 | 2 | 4261 | 78 | ||||||||||||||||||||||||||||||||
| 1124678 | 44444 | 4/15/2023 6:41:53 PM | 4/15/2023 6:41:54 PM | IVR call: balance | Received call for balance for account 10269517 undefined | 7 | 2 | 24426 | 78 | ||||||||||||||||||||||||||||||||
| 1124666 | 44443 | 4/15/2023 4:27:05 PM | 4/15/2023 4:27:06 PM | IVR call: balance | Received call for balance for account 10255633 undefined | 7 | 2 | 31281 | 78 | ||||||||||||||||||||||||||||||||
| 1124665 | 44442 | 4/15/2023 4:24:40 PM | 4/15/2023 4:24:41 PM | IVR call: balance | Received call for balance for account 10440645 undefined | 7 | 2 | 29848 | 78 | ||||||||||||||||||||||||||||||||
| 1124664 | 44441 | 4/15/2023 4:23:10 PM | 4/15/2023 4:23:11 PM | IVR call: balance | Received call for balance for account 10440645 undefined | 7 | 2 | 29848 | 78 | ||||||||||||||||||||||||||||||||
| 44437 | 4/15/2023 3:41:08 PM | 5/17/2023 12:38:50 PM | Incorrect water bill from August 2022 up to March 2023. Water amount is charged twice for the same water usage. I logged a complaint, but not resoved, please help. | 12 September 2022, I paid R5000 to pay for the water leak that the plumber fixed. I am charged again for that same water usage. I queried in January 2023 and again in February 2023, nothing was done about it.<div>QRC Response :DATE 17/05/2023</div><div>Leak rebate applied for 03/2019-09/2019 ave 20</div><div>Journal submitted for review and authorisation</div><br/><b>Journal Number</b>: [550666] | 24 | 3 | 30679 | 17 | 2 | 23 | 1 | 96 | 145823 | 3320 | 12 | ||||||||||||||||||||||||||
| 1124648 | 44440 | 4/15/2023 3:13:54 PM | 4/15/2023 3:14:15 PM | IVR call: statement | Received call for statement for account 10371936 sent message: 40321 | 8 | 2 | 32458 | 79 | ||||||||||||||||||||||||||||||||
| 1124641 | 4/15/2023 3:01:10 PM | 4/15/2023 3:01:11 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1124637 | 44439 | 4/15/2023 2:34:43 PM | 4/15/2023 2:34:44 PM | IVR call: balance | Received call for balance for account 10038337 undefined | 7 | 2 | 943 | 78 | ||||||||||||||||||||||||||||||||
| 1124631 | 44438 | 4/15/2023 2:32:13 PM | 4/15/2023 2:32:14 PM | IVR call: balance | Received call for balance for account 10011547 undefined | 7 | 2 | 6899 | 78 | ||||||||||||||||||||||||||||||||
| 1124621 | 44436 | 4/15/2023 2:08:15 PM | 4/15/2023 2:08:16 PM | IVR call: balance | Received call for balance for account 10028264 undefined | 7 | 2 | 13691 | 78 | ||||||||||||||||||||||||||||||||
| 1124612 | 44435 | 4/15/2023 1:48:04 PM | 4/15/2023 1:48:05 PM | IVR call: balance | Received call for balance for account 10411539 undefined | 7 | 2 | 16331 | 78 | ||||||||||||||||||||||||||||||||
| 1124591 | 44434 | 4/15/2023 1:24:06 PM | 4/15/2023 1:24:07 PM | IVR call: balance | Received call for balance for account 10291333 undefined | 7 | 2 | 31883 | 78 | ||||||||||||||||||||||||||||||||
| 1124590 | 44433 | 4/15/2023 1:16:10 PM | 4/15/2023 1:16:12 PM | IVR call: balance | Received call for balance for account 10269517 undefined | 7 | 2 | 24426 | 78 | ||||||||||||||||||||||||||||||||
| 1124555 | 44432 | 4/15/2023 11:29:55 AM | 4/15/2023 11:29:56 AM | IVR call: balance | Received call for balance for account 10368198 undefined | 7 | 2 | 16244 | 78 |