Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1125124 44489 4/17/2023 4:55:12 AM 4/17/2023 4:55:28 AM IVR call: statement Received call for statement for account 10169561 sent message: 40343 8 2 6220 79
1125098 44487 4/16/2023 11:44:35 PM 4/16/2023 11:44:36 PM IVR call: balance Received call for balance for account 10070185 undefined 7 2 9114 78
1125093 44486 4/16/2023 7:11:28 PM 4/16/2023 7:11:29 PM IVR call: balance Received call for balance for account 10011254 undefined 7 2 5547 78
1125083 44485 4/16/2023 6:43:48 PM 4/16/2023 6:43:49 PM IVR call:? Received call for ? for account 10406206 5641
1125081 44484 4/16/2023 6:31:02 PM 4/16/2023 6:31:03 PM IVR call: balance Received call for balance for account 10406206 undefined 7 2 5641 78
1125076 44483 4/16/2023 5:48:16 PM 4/16/2023 5:48:17 PM IVR call: balance Received call for balance for account 10341279 undefined 7 2 32462 78
1125074 44482 4/16/2023 5:47:19 PM 4/16/2023 5:47:20 PM IVR call: balance Received call for balance for account 10341279 undefined 7 2 32462 78
1125073 44481 4/16/2023 5:46:32 PM 4/16/2023 5:46:33 PM IVR call: balance Received call for balance for account 10300053 undefined 7 2 22992 78
1125063 44480 4/16/2023 5:14:47 PM 4/16/2023 5:14:48 PM IVR call: balance Received call for balance for account 10265067 undefined 7 2 2153 78
1125053 44479 4/16/2023 4:54:36 PM 4/16/2023 4:54:56 PM IVR call: statement Received call for statement for account 10426562 sent message: 40342 8 2 4428 79
1125052 44478 4/16/2023 4:46:10 PM 4/16/2023 4:46:11 PM IVR call: balance Received call for balance for account 10161932 undefined 7 2 32049 78
1125049 44477 4/16/2023 4:39:01 PM 4/16/2023 4:39:02 PM IVR call: balance Received call for balance for account 10284940 undefined 7 2 32461 78
1125043 44476 4/16/2023 4:30:43 PM 4/16/2023 4:30:44 PM IVR call: balance Received call for balance for account 10161932 undefined 7 2 32049 78
1125041 44475 4/16/2023 4:29:07 PM 4/16/2023 4:29:08 PM IVR call: balance Received call for balance for account 10434740 undefined 7 2 13422 78
1125035 44474 4/16/2023 4:09:08 PM 4/16/2023 4:09:09 PM IVR call: balance Received call for balance for account 10259970 undefined 7 2 5483 78
15938 4/16/2023 2:42:01 PM 4/16/2023 2:42:03 PM No Water Meter Number on my Account Please can my Water Meter number 100006050 be put on my BCM Account 10436421 from the old owners account 10006990. 23 3 15195 17 2 23 1 112 562
1125003 44473 4/16/2023 2:29:06 PM 4/16/2023 2:29:07 PM IVR call: balance Received call for balance for account 10007728 undefined 7 2 10324 78
1125002 44472 4/16/2023 2:28:08 PM 4/16/2023 2:28:09 PM IVR call: balance Received call for balance for account 10007727 undefined 7 2 10325 78
44471 4/16/2023 2:17:56 PM 4/16/2023 2:17:58 PM consumer using pre paid water since April 2022. Consumer using pre paid water since April 2022...but still billed for water.Please investigate. 6 3 32460 21 17 2 23 1 111 21
1124994 44470 4/16/2023 2:11:44 PM 4/16/2023 2:11:45 PM IVR call: balance Received call for balance for account 10438586 undefined 7 2 28084 78