Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
44546 4/17/2023 10:13:29 AM 4/17/2023 10:13:32 AM water plumbers letter submitted for query logged in 2020 6 3 32470 110 17 2 23 1 96 205
1125653 44545 4/17/2023 10:04:21 AM 4/17/2023 10:04:22 AM IVR call: balance Received call for balance for account 10279276 undefined 7 2 19802 78
1125611 44544 4/17/2023 9:37:15 AM 4/17/2023 9:37:16 AM IVR call: balance Received call for balance for account 20120072 undefined 7 2 21424 78
1125605 44543 4/17/2023 9:32:02 AM 4/17/2023 9:32:03 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
1125604 44542 4/17/2023 9:31:05 AM 4/17/2023 9:31:06 AM IVR call: balance Received call for balance for account 10038337 undefined 7 2 943 78
35710 4/17/2023 9:21:45 AM 4/17/2023 9:21:48 AM Charged double for water every month I have been paying nearly double for water since i started s3nding my own readings. I get cherged and extra 15kl every month which is not right. It is nearly 2 years now that I have been querying. I need a refund of more or less R10000 at this stage 23 3 29406 17 2 23 1 111 2902
1125590 44541 4/17/2023 9:18:22 AM 4/17/2023 9:18:23 AM IVR call: balance Received call for balance for account 10381999 undefined 7 2 4737 78
1125576 44540 4/17/2023 9:07:20 AM 4/17/2023 9:07:21 AM IVR call: balance Received call for balance for account 10045504 undefined 7 2 9050 78
1125575 44539 4/17/2023 9:06:29 AM 4/17/2023 9:06:30 AM IVR call: balance Received call for balance for account 10045504 undefined 7 2 9050 78
42520 4/17/2023 9:04:14 AM 4/17/2023 9:04:16 AM Electricity query Consumer has been getting an interim electricity charge from January 2019 to March 2023. 5 2 27858 34 77 34
1125545 44538 4/17/2023 8:53:15 AM 4/17/2023 8:53:31 AM IVR call: statement Received call for statement for account 10373834 sent message: 40389 8 2 2325 79
1125530 44537 4/17/2023 8:42:23 AM 4/17/2023 8:42:39 AM IVR call: statement Received call for statement for account 10416491 sent message: 40387 8 2 7335 79
1125527 4/17/2023 8:41:12 AM 4/17/2023 8:41:14 AM IVR call:? Received call for ? for account undefined
1125520 44536 4/17/2023 8:39:53 AM 4/17/2023 8:39:54 AM IVR call: balance Received call for balance for account 10416491 undefined 7 2 7335 78
44534 4/17/2023 8:36:22 AM 4/17/2023 8:36:46 AM WATER WATER METER WAS NOT READ FOR  THE PERIOD OF 2021/05 - 2022/05 30 3 32469 123 2 1 101 221 221
1125510 44535 4/17/2023 8:35:15 AM 4/17/2023 8:35:16 AM IVR call: balance Received call for balance for account 10022847 undefined 7 2 19452 78
1125487 44533 4/17/2023 8:17:57 AM 4/17/2023 8:17:58 AM IVR call: balance Received call for balance for account 10346523 undefined 7 2 7151 78
1125470 44532 4/17/2023 8:11:18 AM 4/17/2023 8:11:19 AM IVR call: balance Received call for balance for account 20149755 undefined 7 2 5701 78
1125467 44531 4/17/2023 8:10:26 AM 4/17/2023 8:10:27 AM IVR call: balance Received call for balance for account 20149755 undefined 7 2 5701 78
1125447 44530 4/17/2023 7:52:35 AM 4/17/2023 7:52:36 AM IVR call: balance Received call for balance for account 10298918 undefined 7 2 2764 78